HP has initiated a voluntarily recall of a number of laptop batteries. These batteries are used inside various Envy, ProBook and ZBook notebooks over the past two years due to fire and burn hazards. The manufacturer claims that it had received eight reports of battery packs overheating, melting, or charring. In total, HP intends to recall 50,000 batteries.

The affected battery packs were made in China and were shipped with select HP ProBook 640/645 and 650/655, HP x360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook 17 and HP ZBook Studio G3 notebooks. The laptops were available worldwide from various sellers from December 2015 through December 2017. During the same period, the batteries were also supplied as accessories.

Some of these laptops come with user removable batteries, whereas the other feature integrated ones. HP does not provide any exact model numbers of laptops or battery packs that are affected but advises customers who own a potentially affected notebook to visit an appropriate website and download a special utility (basic version, full version) that automatically checks whether or not a particular battery is potentially unsafe.

If the HP battery program validation utility finds that the accumulator in use needs to be replaced, it will recommend to update system’s BIOS and enable “Battery Safety Mode” that prevents it from charging. After that, customers should contact HP and order a new battery that will be sent to them free of charge. For laptops with internal batteries, HP will also provide a technician to switch them.

Battery recalls are not uncommon these days. This is the second laptop battery recall by HP in the last 12 months. In January 2017, the company recalled 100,000 units. Since in many cases the batteries that explode or catch fire cause injury and/or property damage, HP is taking the issue with very seriously and is trying to avoid any incidents.

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Source: HP

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  • austinsguitar - Sunday, January 07, 2018 - link

    welp, hp is outa the question now. as is asus, laptops never seem to work properly. Reply
  • zdemi - Sunday, January 07, 2018 - link

    my asus laptop works just fine with the 4 years it has with me. Reply
  • Hurr Durr - Sunday, January 07, 2018 - link

    A question of pure dumb luck, every big notebook producer issues a recall sometime. Reply
  • StevoLincolnite - Sunday, January 07, 2018 - link

    Apple: Recalled almost 2~ million batteries.
    Dell: Recalled 4~ Million batteries.
    Samsung: Recalled 2.5~ million Note 7's for exploding batteries.
    Nokia: Recalled 46~ million batteries.

    This is something that happens more often than you think.
    Reply
  • 137ben - Sunday, January 07, 2018 - link

    I have a HP x360 that I bought in late 2016. The first thing I did after buying it was replace Windows with Mint. I don't think I can run the battery diagnostic application since it's Windows software. So, it looks like I'm in a position of either buying a replacement battery myself, or continuing to use it and hoping it doesn't catch on fire.
    Next computer I buy will have Linux pre-installed.
    Reply
  • Hurr Durr - Monday, January 08, 2018 - link

    Life itself shows you the error of your ways, yet you persist. Reply
  • Death666Angel - Monday, January 08, 2018 - link

    You know that you can install Windows on a USB stick these days? Reply
  • acer tech support - Tuesday, February 13, 2018 - link

    this article provides a information about laptop batteries and its fault like fire in a battery .this articles helps a user to get information about hp recalls computer.this is very quite impressive and good information which helps hp user to replace the laptop.<a href="http://acersupport.sitey.me"<acer tech support</a> Reply

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