Final Thoughts

Dell’s XPS 13 has been one of the most defining laptops in recent memory, having changed the landscape for everyone after introducing the InfinityEdge display at CES in January 2015. Since then, the company has continued to refine their XPS lineup as they were challenged on all sides by other PC makers. The XPS 13 9370 2-in-1 is the latest in the lineup, offering a thinner and lighter design, a larger and taller display, and the latest Intel laptop CPU platform. The XPS line has been at the forefront before, and Dell wants to ensure it stays there.

Dell has done a lot right with this device. Starting with the display, the move back to the 16:10 is a net-win for consumers. The extra vertical pixels make for a more productive device. The 16:9 era wasn’t the best for PCs, and it’s great to see Dell move back to a proper 1920x1200 widescreen laptop. In addition, it’s one of the most accurate we’ve tested, and offers a fantastic anti-reflective coating that makes it a joy to use in almost any lighting condition. If you are less concerned about battery life, Dell also offers a 3840x2400 panel with 90% P3-D65 gamut coverage, and HDR 400 certification. Both displays offer Dolby Vision processing as well.

The XPS 13 2-in-1 offers the extra functionality of a convertible laptop with very few of the drawbacks. Compared to the standard XPS 13, the 2-in-1 is only a fraction heavier, and the variable torque hinge keeps the laptop feel when opening the lid, while still providing a strong hinge for touch. The ability to quickly swap between laptop and stand mode makes the 2-in-1 a great device for media consumption, especially when traveling.

Intel’s Ice Lake platform also brings some nice upgrades. Although peak CPU frequency is down compared to the Comet Lake 14 nm processors in the same 15-Watt range, the new Sunny Cove architecture provides some serious improvements to IPC, especially when coupled with LPDDR4X memory, which has been such a hindrance on the 14 nm Intel processors. Laptops can now be offered with 32 GB of RAM without having to utilize power-hungry DDR4. Ice Lake also brings some major improvements to wake from sleep, and finally brings the laptop into the same range as tablets and smartphones when waking them.

In addition, the graphics prowess of the new Intel Iris graphics finally brings the much-needed performance gains to Intel’s integrated GPU. Initial testing seems to show that this new GPU is close to AMD’s Vega in terms of overall performance, and while not yet surpassing AMD, it is a huge step forward, especially on the 64 EU G7 model we tested.

Battery life is also a major win for Dell. The XPS 13 has long been one of the most efficient devices around, and the new Ice Lake processor only adds to that capability. Despite Dell offering a smaller battery than they have in the past in the XPS 13, it still provides exceptional battery life.

Accordingly, any criticism we have for the laptop is limited. The MagLev keyboard offers very little travel, and is not as reassuring to type on as laptops like the Microsoft Surface range, or even Dell’s Latitudes. But Dell wanted the XPS 13 to be thin, so this keyboard is their answer. Some people prefer shallow throw keyboards, and over time you’d likely adapt, but it is quite a bit different than what most people would be used to.

The Arctic White color, while stunning to look at, causes the keyboard to be washed out in almost any lighting if the keyboard backlighting is used, which is a shame. Perhaps if Dell switched to a different color for the LEDs it would compensate. The glass-fiber weave does have a great texture though.

But other than those somewhat minor issues, the new XPS 13 7390 2-in-1 is simply fantastic. The design is wonderful, with great touches like the battery status indicator being visible even if the laptop is closed. The integrated fingerprint reader in the power button is a nice way to get Windows Hello support. Dell’s new camera system allows them to keep the incredibly tiny bezels but also locate the camera in the correct location. There’s even two 4-lane Thunderbolt 3 ports for expansion.

The XPS 13 2-in-1 starts at $999.99, which is very competitive, and although that model does ship with just 4 GB of non-expandable RAM, it does at least offer 256 GB of storage. Realistically customers should opt for the i5-1035G1 / 8 GB / 256 GB model which does jump the price up to $1299.99. As configured for the review unit, which is the i7-1065G7 / 16 GB / 512 GB, the price is $1699.99; but the added RAM, storage, and the top-end processor with the G7 GPU does add a lot of performance as well.

Dell hasn’t quite revolutionized the industry this time around, but Dell’s XPS 13 evolution has produced one of the best laptops on the market. It is most certainly one to be checked out.

 
Wireless, Audio, Thermals, and Software
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  • Eastman - Tuesday, November 26, 2019 - link

    I find the Cinebench score highly suspicious. I could never reach the same score with my 7390 2-1. I think review units have been pre binned by Dell to spin positive reviews. My score in R15 is 671 in MT. I’ve also posted my performance issue here:

    https://www.reddit.com/r/Dell/comments/dekl8k/dell...
  • Saatparvaz - Saturday, December 7, 2019 - link

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  • spaceman_spiff - Saturday, March 14, 2020 - link

    I really wanted to like this ultrabook, but I was ultimately disappointed because of the audible noise generated by the XPS13 2in1 7390. I purchased my first in early February and noticed the distinct "coil whine" sound when using the trackpad while the laptop was plugged in. Hoping that this was a one-off case that quality control missed, i returned it and ordered a second XPS13 in late February. Sadly, the second XPS13 had an even louder coil whine which was always audible, whereas the first laptop mostly did it while using the mouse on wall-power. Additionally, after watching a YouTube video, the fan turned on making a loud buzzing sound, and never turned off. Suffice to say, i returned the second and will not be attempting a third try.
  • chadrandom - Thursday, May 7, 2020 - link

    Can anyone who owns this laptop verify these battery life results? I'm seeing Dell support and Reddit forum threads with many owners reporting less than 4 hours of battery life from the i7 model. This potential battery life issue is the only thing holding me back from picking one up.
  • loyalty54 - Thursday, June 4, 2020 - link

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  • iq100 - Thursday, July 16, 2020 - link

    I would NEVER buy a Dell product.
    When the XPS 15 9560 was purchased with on site service, it took six attempts to get it to work.
    Here are the parts replaced on just the last (sixth) attempt.

    SERVICE REPORT
    REPLACEMENT PARTS
    No. Dell Part QTY Description Parts Retained by Customer
    1 5R1JP 1 ASSY,CVR,BTM,W/BDG,9550 No
    2 M0T6P 1 ASSY,PLMRST,W/FPR,80,9560 No
    3 9TXK7 1 ADPT,AC,130W,DLTA,4.5,L6,V2,E5 No
    4 RN699 1 ADPT,CON,VID,DNGL,DP2VGA,L No
    5 64TM0 1 ASSY,CBL,DC-IN, 9550/5510 No
    6 2JVNJ 1 CORD,PWR,125V,2.5A,1M,C5,E5,US No
    7 5G0HC 1 ASSY,PWA,DTRBD,AUDIO,9560/5520 No

    Old wounds, not healed only fester. I purchase two U3011s. Both suffered the same design defect. Dell replaced one but NOT the other, claiming "it was their policy to replace only one". Go figure.
    www.tinyurl.com/HellIsDell
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