Final Words

The mainstream motherboard market is unbelievably competitive at this time. The breadth and quality of motherboards available in the $85~$135 price range is just remarkable. A lot of this has to do with Intel driving the P45 as the primary chipset of choice for the mainstream user, then backing it up with great processor performance and pricing to boot. AMD is finally back in the game and we will see an expanded rollout of additional performance/value based Phenom II processors shortly.

In a very crowded market space, it is critical that the manufacturers not only offer a compelling product but also back it up with top-flight customer service, technical support, and warranties. We have many compelling products available from a myriad of motherboard suppliers but what we do not have is consistent customer support.

In the effort to drive costs down and compete in an increasingly competitive market, it seems as though customer support has become a lost art. Companies like EVGA get it; they offer the best customer support and warranty in this industry. It is not always perfect, but there are actual human beings interacting with customers on a real-time basis. You might pay a little more for the product, but it is well worth it in our opinion.

We have seen improvements at ASUS, MSI, ASRock, DFI, and GIGABYTE as of late. We still think they all have a ways to go, but it is not as bad as it was a year ago. Of course, it is not as good as it should be either. We have spent the past few weeks discussing this with each company and explaining our retail experience program that is finally ready to launch. We received a mixed bag of opinions but overall the responses were positive and we truly believe each company when it says they intend to improve. We will see as time goes by.

In the meantime, we did a beta test run with the GIGABYTE GA-EP45-UD3P. We purchased the motherboard from Newegg and tested it with the drivers and BIOS available on the website. We sent GIGABYTE's technical support group various questions over a five-week period and they came through four out of five times. This was a significant improvement over our experiences with GIGABYTE last year. We are still not thrilled with the "fill out a help ticket" and wait for an answer method of technical support. In fact, we will not be as kind in our scoring as time progresses if this does not change. Real-time chat is simple to provide if a company is willing to invest in the necessary support staff, and it can be a great help.

The website page for this board was kept up to date and driver/utility updates have been posted on a regular basis. This is a far cry from last year’s debacle with the 780G boards and we commend GIGABYTE on that improvement. We even received our rebate check within thirty days. Support in the forums is strong for this product and we see very favorable comments about it at various sites. Even if GIGABYTE trips up in technical support, we believe you can count on the user community for a solution. So enough soap box talk, what did we think about the board?

GIGABYTE has produced a stellar product when it comes to the GA-EP45-UD3P. This motherboard has a superior layout, great BIOS, incredible overclocking capabilities, high quality components, and a price that belies its feature set and performance. There are many things to like about this board but we think the layout is special. Just about every slot or connector has been perfectly placed to ensure ease of use and no compatibility problems. Even running CrossFire on the board was easy as all of the SATA ports remain accessible - granted the spacing is tight near the SATA connectors but we could still reach them with the board installed in a case.

Second up is the BIOS and overclocking capabilities of the board. The BIOS is a tweaker’s delight, yet the auto settings will allow a newbie to still extract about 90% of the board’s performance when overclocking. However, we still find ASUS' BIOS layout to be more informative and user friendly. The overclocking capabilities of the UD3P are superb and we still think there is additional potential in the board. This board is truly a wolf in sheep’s clothing.

Award

We are excited to present our Gold Editors' Choice award to GIGABYTE for their impressive GA-EP45-UD3P. Where do we start when discussing the attributes of this motherboard? Based on the Intel P45 chipset, GIGABYTE has extracted enormous performance potential from their second-generation design featuring Ultra Durable 3 technology. Impressive overclocking abilities with both dual- and quad-core processors? Check. Excellent stability and compatibility? Check. Feature laden layout and software package? Absolutely. Top all that off with technical support that actually addressed our problems. The performance of this board was consistently at or near the top of our benchmarks and ultimately offered the best overall value we have seen in this market segment.

While performance is important, ultimately the product needs to have the right feature set, stability, compatibility, customer support, and pricing. The GA-EP45-UD3P offers all of this and more to potential buyers. The UD3P offers a flexible layout, a tweaker’s BIOS, CrossFire support, an abundance of storage options, an excellent cooling solution, top-flight electrical components, very good HD audio featuring Dolby Digital Live encoding, and an extensive accessory package along with excellent documentation for about $115 with rebate.

There is no perfect motherboard, but the GA-EP45-UD3P comes just about as close to it as possible for its intended market. At least in our initial experience, GIGABYTE has come a long way in improving their customer support, website information, technical documentation, and warranty support compared to our previous experiences. We would still like to see an improvement in this area - mainly a more interactive approach like EVGA takes in supporting their customers. However, the hardware really delivers and as such we highly recommend it.

Power Consumption
POST A COMMENT

73 Comments

View All Comments

  • djc208 - Tuesday, February 3, 2009 - link

    Thanks for the review. Picked this board up for $100 w/ free shipping from Newegg a few months ago. Looked like a great board for the money, glad to see you agree.

    I'll have to go back and update my software though, I also didn't notice any real benefits to their power program, and the OC program would hang my XP system.
    Reply
  • weh - Tuesday, February 3, 2009 - link

    Did you happen to test the pair of GSata ports in addition to the Sata ports connected directly through the ICH10R? Are they equally as responsive?

    Also, if you were to attach a pair of drives in either RAID-0 or RAID-1 to the ICH10R Sata ports, is throughput to a third (or fourth) drive affected?

    Two specific examples: 1) Two (2) VelociRaptors attached to Sata_0 and Sata_1 in a RAID-0 array containing OS and apps with data storage on a Caviar "black" 640GB drive attached to Sata_2; and, 2) A single VelociRaptor attached to Sata_0 containing OS and apps with a pair of Caviar RE3 drives in RAID-1 attached either to Sata_1 and Sata_2 or to GSata_0 and GSata_1.
    Reply
  • Gary Key - Wednesday, February 4, 2009 - link

    Hi,

    Yes, we tested the secondary controllers and I will update the article to include those results. We had a bit of trouble on the AMD board (Phenom II) getting consistent results but a BIOS update cured that problem last night. The X58 article linked in the above response will give you an idea about the secondary controller performance until I get the article updated.

    Personally, I would only use the GSata (JMB363) ports as a last alternative but that is just me. Those ports are on the board as a marketing checklist feature. ;) We have not noticed any performance degradation on the ICH10R with a RAID setup on two ports and single drives on the other ports. Running drives off the GSata ports will not affect performance on the ICH10R ports, at least with a two drive configuration on the ICH10R and two drives on the GSata controller. I have not loaded all eight ports and tried that but that is a good question to answer in the future if I can get enough of the same drive model for testing.
    Reply
  • weh - Wednesday, February 4, 2009 - link

    Thank you for the response. I suspected that the GSata ports would behave much like those on the X58 board, but it's nice to know. By the way, your review of the X58 boards is the ONLY review I've been able to find on ANY review site that compared performance between "native" south bridge Sata ports and auxiliary Sata ports.

    I'm building four machines to be used by photography professionals. Performance is paramount, but so is redundancy. Each setup will consist of a computer with an os/applications drive (Velociraptor) and a pair of drives in RAID-1 for working space (either a pair of Caviar "blacks" or the RE3 units) and fourth drive inside the case used for continuous backups (probably one of the Caviar "green" drives). They also want 3 optical drives in each machine (they archive 3 of everything and want the ability to burn all 3 at once), so I'm running out of ports rapidly. I'll probably attach the three primary drives and the three optical drives to the six native sata ports and the backup drive and an eSata port to the two auxiliary GSata ports.
    Reply
  • Zoomer - Tuesday, February 10, 2009 - link

    I would recommend a SSD for OS/apps drive, but that's just me. Raptor? Slow. ;) Reply
  • The0ne - Tuesday, February 10, 2009 - link

    Most definitely go with a stand alone CD duplicator. It's small, cheaper and easier to manage for what you've outlined. Reply
  • bobbyto34 - Monday, February 9, 2009 - link

    You should perhaps consider buying a special "dedicated" computer for burning data. There are several robots (mechanized arms + software) to burn DVD/CD easily :
    example :
    - connect to the robot via the software
    - choose file + label for DVD print
    - launch burning
    New tasks are paused until their turn arrives.
    Primera or Rimage provide these types of products.
    Reply
  • semo - Tuesday, February 3, 2009 - link

    to add to the questions above, what is gsata? and why do boards have 2 sata contollers these days. is it so tha one set can be used for os and app drives and the other set for high capacity data drives?

    review was good though and this board is smoking. plenty of peripheral slots and very well placed. with current oversupply and competition you can get cheapo memory, one of these boards and a mid range processor and overclock everything with relative ease. i don't thinkg we've had it so good since the amd barton core days
    Reply
  • weh - Tuesday, February 3, 2009 - link

    GSata is Gigabyte's add-on SATA controller, an additional controller for two additional SATA drives which can be run individually, in RAID-0 or in RAID-1. Gigabyte also includes an controller for a single channel parallel IDE (P-ATA) port (2 drives, master & slave).

    What I'd like to know is how drives connected to this alternate controller's ports compare in throughput to those connected to the "native" ICH10R Sata ports.

    I also want to know if adding a RAID array pair affects the performance of a drive outside the array as compared to the drive's performance when the RAID array is not present at all. In other words, does the presence of a RAID array impede the performance of another drive connected to the same controller?
    Reply
  • semo - Tuesday, February 3, 2009 - link

    i don't know about the raid question (interesting to find out) but i know that the ich10r sata controller is pretty good and seems better than the secondary contollers.

    http://www.anandtech.com/mb/showdoc.aspx?i=3471&am...">http://www.anandtech.com/mb/showdoc.aspx?i=3471&am...
    Reply

Log in

Don't have an account? Sign up now