Do Manufacturers Guarantee Turbo Frequencies?

The question: ‘do manufacturers guarantee turbo frequencies?’ seems like it has an obvious answer to a lot of people. I performed a poll on my private twitter, and the voting results (700+) were astonishing.

31% of people said yes, 69% of people said no.

The correct answer is No, Turbo is never guaranteed.

To clarify, we need to define guarantee:

"A formal assurance that certain conditions will be fulfilled - if pertaining to a product, then that product will be repaired or replaced if not the specified quality."

This means that under a guarantee, the manufacturer would be prepared to repair or replace the product if it did not meet that guarantee. By that definition, Turbo is in no way under the guarantee from the manufacturer and does not fall under warranty.

Both AMD and Intel guarantee four things with their hardware: core counts, base frequency, peak power consumption at that base frequency (in essence, the TDP, even though strictly speaking TDP isn’t a measure of power consumption, but it is approximate), and the length of time those other items are guaranteed to work (usually three years in most locales). If you buy a 6 core CPU and only four cores work, you can get it replaced. If that six core CPU does not hit the base frequency under standard operations (standard is defined be Intel and AMD here, usually with a stock cooler, new paste, a clean chassis with active airflow of a minimum rate, and a given ambient temperature), then you can get it replaced.

Turbo, in this instance, is aspirational. We typically talk about things like ‘a 4.4 GHz Turbo frequency’, when technically we should be stating ‘up to 4.4 GHz Turbo frequency’. The ‘up to’ part is just as important as the rest, and the press (me included) is guilty of not mentioning the fact more often. Both Intel and AMD state that their processors under normal conditions should hit the turbo frequency, and both companies actively promote frequency enhancing tools such as aggressive power modes or better turbo profiles, but in no way is any of this actually guaranteed.

Yes, it does kind of suck (that’s the technical term). Both companies market their turbo frequencies loudly, proudly, and sometimes erroneously. Saying something is the ‘first X GHz’ processor only really means something if you can actually get into a position where that frequency is guaranteed. Unscrupulous retailers even put the turbo frequency as the highlight in their marketing material. Trying to explain to the casual user that this turbo frequency, this value that’s plastered everywhere, isn’t actually covered by the warranty, isn’t a good way to encourage them to get a processor.

A Short Detour on Mobile CPUs AMD’s Turbo Issue (Abridged)
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  • 0siris - Tuesday, September 17, 2019 - link

    In the end, this doesn't change anything for those of us who read reviews and decided based on those if the performance in our workloads was acceptable for the price AMD was asking. But if your marketing is going to dumb the performance down to a (set of) number(s), then you will also have to deal with the complaints of people whose understanding doesn't go beyond those simple numbers. Looks like the "bigger number!" marketing we've seen with is finally starting to hurt companies.

    It seems completely logical to me that boosting algorithms will become ever more refined to ensure optimal performance at all times. That's a good thing for all of us.
  • WaltC - Tuesday, September 17, 2019 - link

    The so-called Bulldozer lawsuit was settled by the lawyers who brought the suit (not just by AMD, as is erroneously often implied), who agreed to take the money and run rather than chance the loss of their suit, ultimately, because AMD surely would have won, anyway. AMD agreed to the payout as it amounted to less money than it would have cost AMD to actually go all the way and win the suit--this is why companies settle spurious lawsuits--and is the only reason they do. Additionally, in writing, the suing attorney's agreed with AMD that AMD had done nothing wrong--no false advertising, etc. Whenever this "issue" *cough* is raised, it is never explained fully--with a sort of mindless "AMD did something wrong" emphasis. Of course, nothing about this *old* lawsuit has anything at all to do with the burst frequency issue which AMD recently corrected in the ABBA AGESA is distributed a week ago--so what is the purpose of mentioning a lawsuit that the suing attorney's have dropped and agreed with AMD that AMD had done nothing wrong?....;) Clearly, the suing attorneys believed they could not win, else they would not have agreed to such a tiny settlement, eh? Or agreed to signing a statement clearing AMD of any wrongdoing whatsoever. (There is something wrong with the civil system when this kind of garbage is allowed to clog up the courts, imo, but that's another issue entirely.)

    I really don't understand why some people don't understand that "teething" issues with a new architecture release are common--and it doesn't matter whether AMD makes the CPU or Intel makes it--new architectures all demand a period of software adjustment--six months to a year is common for both companies when new architectures are released! I marvel that this needs explanation...;) It's been so long since Intel has shipped a ground-up new architecture, though, that likely few remember Intel-architecture teething problems. I hate to see all the red faces appearing when and if Intel ever makes it to 7nm with a new architecture....)

    AMD has also made it clear that the AGESA bugs caused the loss of boost MHz, in all cases. They've surely fixed it--my 3600X boosts now like it did with AGESAs 1002/3 in bios releases for my x570Arus Master--and a tad faster--to 4.424GHz, instead of 4.401GHz. (Wowee...;)) Later AGESAs up through ABB cut max boost by ~125Mhz. Happy to report that has been remedied with the newer AMD AGESA ABBA bios for my x570 Master.
  • hansmuff - Tuesday, September 17, 2019 - link

    Outrage culture and the lawyers are just cashing in on it. Can't blame them either.
  • WaltC - Tuesday, September 17, 2019 - link

    Yes! I really don't blame the starving lawyers quite as much as I blame the judges who greenlight spurious stuff like this. I mean, it creates the impression that either the judges don't understand the issues involved, or else that it's a racket with "everyone" hoping to share the ill-gotten gains...;) Because in the end--it's we the customers who pay for all of the spurious junk that isn't thrown out on day 1--just as much as if it was a direct tax. This reminds me so much of the infamous class-action suit they tried and failed to throw at the HDD makers a few years back. The lawyers alleged that everyone who bought a hard drive was "mislead" by false advertising because the HDD makers decided to call a "megabyte" 1,000,000 bytes instead of 1,024,000 bytes--*even though* all of the HDD makers posted that information not only in all their product advertising, but also on the HDD product boxes! The judge in that case was savvy enough to throw it out on Day 1, IIRC. In the Bulldozer case, of course, the lawyers will earn $6M-$8M (or more) of the $12M and the Bulldozer owners might be lucky to get $10 each....;) What a racket!...;)
  • Targon - Tuesday, September 17, 2019 - link

    Intel hasn't had a new architecture for so long at this point, many people have forgotten about the problems.
  • WaltC - Tuesday, September 17, 2019 - link

    Shades of Prescott..;)
  • Korguz - Tuesday, September 17, 2019 - link

    Targon, not according to one person that comments on here, sunny cove is a new architecture, and is completely different then all the cpu's intel has made over the last 5 or so years.

    but yea.. its time intel stopped milking the same architecture, and its customers, and came out with something that is actually new
  • Phynaz - Wednesday, September 18, 2019 - link

    Why do you care, you would never buy intel?
  • FunBunny2 - Wednesday, September 18, 2019 - link

    "its time intel stopped milking the same architecture, and its customers, and came out with something that is actually new"

    'architecture' is constrained by the Law's of God, aka maths, so once the 'best' has been found, that's it. IMHO, all these 'architectures' amount to:
    1) pulling previously off-chip function on-chip
    2) rearranging them to implement Cray's shorter wires
    3) adding more transistors to make certain functions bigger

    not really much 'architecture' progress to any of that. in any case, how much more 'architecture' does it take to do word processing, spreadsheets, and e-mail? you know, the Three Killer Apps of the PC?
  • Korguz - Wednesday, September 18, 2019 - link

    once the best has been found ??? intel hasnt released a new architecture because they have had no reason to. but i bet now, with Zen, intel is doing just that, working on something that is actually new and not based on the same cpu we have had from them for the last 5 or so years.

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