Pre-Built Desktop Buyer's Guide: Holiday 2011 Edition
by Dustin Sklavos on November 30, 2011 12:00 AM EST- Posted in
- Guides
- Systems
- AMD
- Intel
- AVADirect
- Toshiba
- Puget Systems
- WarFactory
- Holiday 2011
Conclusions
Undoubtedly there are going to be some omissions in the list I've put together; this is just a rough guide to get you started. While notebooks are anybody's game (and a lot easier to recommend depending on a person's needs), desktops honestly feel like the province of boutiques. It's win-win across the board: you're oftentimes supporting a smaller business, and customer service is generally going to be superior. This is an area where boutiques are just going to be able to excel over lumbering giants like Dell, Lenovo, HP, or Acer: they're more agile in every way, and they're typically more apt to use higher quality parts.
But there's another benefit: if you have a lousy customer service experience, know that boutiques watch the comments on reviews and articles like these, and they check out what people are saying about them on forums. They have to; unable to wholly compete on price with major OEMs who can enjoy economies of scale, the customer service angle of the business becomes a much bigger deal, and word of mouth is a major issue. So what about boutiques X, Y, or Z (e.g. the ones we didn't mention)?
While the bulk of my recommendations are for machines from AVADirect or Puget Systems, I've also tested hardware from CyberPowerPC, iBuyPower, DigitalStorm, WarFactory, and Origin (we're still trying to get some Alienware desktops in house). CyberPowerPC and iBuyPower were taken out of the equation for two reasons: our commenters have a tendency to vent a little bit more about these manufacturers suggesting that everything may not be on the up and up where customer service is concerned, and I've generally been unimpressed with the cases they've chosen to use for their builds. DigitalStorm has potential and I wouldn't recommend against buying from them, but we butted heads a little over the unsettlingly high voltage that was being fed into the Intel Core i7-2600K in the Enix system we tested. Origin I've only tested one system from and found it to be a quality build, but their packaging is a waste of resources and frankly a royal pain to both store and manipulate: the wooden crate our review unit came in was heavier than the unit itself. Finally, I did recommend WarFactory for the budget gaming system, but they seem small and I'm not sure how that lifetime warranty will play out.
Ultimately, if you're in the market for a custom machine, this holiday season is a great time to get a smart, well-built machine from a good boutique. You can get something with a solid warranty, excellent customer service...and you won't have to suffer with an anemic video card. Yes, it's possible to get faster video cards from major OEMs, but you're usually locked into expesive choices across the board and the result tends to be unbalanced. If you think we missed a particularly impressive offering, though, let others know in the comments!
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ckryan - Wednesday, November 30, 2011 - link
Concerning the opening disclaimer, often times it's just a better idea to recommend a pre-build system for friends and family (especially lower-end systems for your less technically-inclined family members). And when geography gets in the way, that goes double.Fact is, when you add in the Windows license, it's sometimes hard to actually build lower-end systems cheaper. Even if price weren't a factor, building and shipping systems and then supporting them for your distant family members is just not worth the trouble. I learned that lesson the hard way recently, as even the most ridiculously simple problems quickly spiral out of hand. True, a budget system might have a much more generous warranty on each part than the manufacturer's paltry P&L offering, but try explaining that to your lil' sister 450 miles away when her system that you built her just died.
Obviously, if you're building something more than a dual-core and IGP system you may wish to consider your options. But I for one have come back around to the idea of buying pre-built systems for family and friends as the situation arises. I outfitted a family member with a slimline HP Llano system (the system I built for her died from a motherboard failure -- which is now my fault apparently) so I wouldn't have to FedEx a system back and forth.
When the HP dies, she can take it up with them.
Totally worth it.
Eugene86 - Wednesday, November 30, 2011 - link
Yep, did the same thing a few times now except that I ordered a Dell for them. As much as I love building systems, it's not worth the hassle if something goes wrong because it's automatically YOUR fault...Grandpa - Thursday, December 1, 2011 - link
Exactly! I always recommend a few and suggest they check the reviews. Been burned by the "it's your fault" too many times. I won't even try to help people any more. Most of the time they don't listen to good advise either.jamyryals - Wednesday, November 30, 2011 - link
I too learned this lesson the hard way.It's a lot of fun to do the research, comparison shopping to get the most for your money, and ultimately end up building a machine. However, the support expectations placed on you when something goes wrong is extremely taxing on both your time and the personal relationship.
The business environment dictates components are not over-engineered and are not designed to last for 5+ years. They are designed for a price point with as many features and reliability they can attain at that price. Something will likely fail. If it does not, then you are an outlying data point.
TL;DR - Always recommend other people buy from a system vendor. If you can convince them to get a warranty.
freezervv - Wednesday, November 30, 2011 - link
"Fact is, when you add in the Windows license, it's sometimes hard to actually build lower-end systems cheaper."You probably aren't getting your Windows licenses in the right way for home use, then. ;)
http://technet.microsoft.com/en-us/subscriptions/b...
mrseanpaul81 - Wednesday, November 30, 2011 - link
I always learn something new on here... I mean I heard about technet but never bothered to find out how it really works. I am about to sign up for the subscription right now, ITS AWESOME!!! (I was thinking about building a rig for the living room flatscreen tv... so something with a small form factor but maybe a discrete graphics card too. The cost of hardware + windows license made it like above my budget. But with technet, it is definitely possible)puttersonsale - Wednesday, November 30, 2011 - link
wait a sec....im sorta confused after looking at this. This is just a subscription to evaluate and test so you can deploy with more ease. For 200 bucks a year i could see why some people would need it but for home use?Am i missing on something here? sorry for being little slow but i sorta wanna know so maybe i'll subscribe if i need it....I actually own small business and we may need this....Might help me save on work...seems like i am always fixing someone's computer.
Worse thing is even after training people....they have to listen to best practices or else its all for naught.
meorah - Wednesday, November 30, 2011 - link
You're not missing anything.Technet subscriptions aren't intended to be used as permanent licenses and are only legally valid for that 1 year (after that you are supposed to uninstall the software and reinstall new software if you renew your subscription). That being said, the software doesn't self-destruct after a year, all your updates continue to work properly, and your software capabilities never really expire... you're just running software that used to be legal and isn't anymore.
If you own a small business its worth getting the professional subscription just for the 2 free support calls.
Really the intended purpose is self-paced training on the majority of products that MS makes for back-office and data-center IT workers, so you can evaluate a beta product or a server platform without having to worry about it self-destructing after a 30 or 60 day trial *cough* VMWare *cough*.
Its a great deal if you always have to keep up with the latest software and do lots of compatibility testing for new versions of products you rent under their volume licensing with SA.
The CE credits are kinda nice, too.
vanadiel - Wednesday, November 30, 2011 - link
Just a couple of things I wish to clear up concerning Technet subscriptions."Only one user may install the software on your devices and use the software only to evaluate it, even if you obtained a server license. You may not use the software in a live operating environment, in a staging environment, or with data that has not been backed up. You may not use the evaluation software for software development or in an application development environment."
So you will be breaking the license agreement if you use it in a business environment, or a live operating environment, or if you use it for training purposes for IT workers.
If you want to use it for that purpose you have to upgrade to an MSDN subcriptions, or volume licensing.
Penti - Thursday, December 1, 2011 - link
It's not intended or licensed for production. It is that simple. It's pretty much like all the other MSDN subscriptions. Except that your allowed to use MSDN software to say test your apps on as a developer. A real MSDN subscription is probably what most needs. http://goo.gl/gaVJEThis pretty much regards to both though.
"Software is licensed for evaluation purposes only-not for use in production environments. TechNet Subscriptions include the most recent Microsoft software version. Visit Microsoft Software License Terms for details on your use rights for evaluation software and other components of the TechNet Subscription product."
Your pretty much paying Microsoft to be a betatester that can't use the software in production.