The Desktop User Experience & Business Use

While we’re primarily focusing on Windows 8 as a tablet OS since the hardware we used was a tablet, we also wanted to evaluate it some as a desktop OS. As the sample tablet was compatible with Bluetooth peripherals, we were able to pull out a BT keyboard and mouse and use it like a traditional laptop/desktop environment.  With that said I’d like to preface our impressions with the following: as it stands Windows 8 is clearly focused on tablets first and Microsoft’s presentation was equally tablet focused, and it’s almost certain the experience will change before Windows 8 ships.

Overall Windows 8 is extremely jarring right now from a desktop user perspective. Metro is the Windows shell, no ifs ands or butts. Metro applications can only be accessed through the Metro shell (i.e. the Start Screen), and the Metro shell is always what the tablet will boot up into. Explorer as we know it is the Metro shell – if you kill it, you kill Metro shell with it – so at this time it’s not possible to boot up into the traditional Windows desktop. Even if you could, the Start Menu is gone, replaced with Metro charms.

So what we’re really evaluating is the ability to use the Metro shell and Metro applications with a mouse. For all the good Microsoft has done implementing multi-touch, the mouse has clearly suffered as it currently stands. Click & drag does not operate the same as tap & drag, which creates some oddities when you want to scroll around. In fact scrolling is probably the biggest oversight right now, as the Metro style dictates applications are laid out left-to-right rather than top-to-bottom. The mouse wheel will (slowly) scroll through tiles on the Start Screen, but in other places such as the Microsoft BUILD application the mouse wheel is useless. In its place you have to drag a scroll bar around, which is about as fun as it was prior to mice coming with a wheel.

Internet Explorer is particularly weird. Because it takes the full screen approach there isn’t a menu bar to speak of, and the tabs and URL bar are hidden. Invoking them requires right-clicking, with right-clicking pulling double duty as a way to open a link in a new tab and invoking the various bars. This also means that right-clicking for other purposes (e.g. View Source, etc) are unavailable.

The good news is that most of the traditional keyboard shortcuts still work, including Alt-Tab, WinKey + D, WinKey + E, and Ctrl-Alt-Esc. You can even Alt-Tab between launched Metro applications. The Start Menu search bar is also faithfully replicated on the Start Screen, so when you start typing Windows 8 will start narrowing down results of things to open. So overall keyboard users maintain much of their advantage in quickly executing applications. At the same time we’ve encountered fields that we can’t tab to, so not everything is working as it should.

While we’ve only had a short period of time work play with Windows 8 with a mouse and keyboard, at this point in time there’s not a lot to say that’s positive. Metro works well as a tablet interface, but with a mouse and keyboard it’s like using a tablet with a mouse and keyboard. Hopefully Microsoft will have a more suitable mouse & keyboard control scheme ready to go for Windows 8 farther down the line.

Windows 8 the Business OS

So far Microsoft has been focused on the consumer side of Windows 8, but business users won’t be left out in the cold. Windows 8 will also be the basis of a new version of Windows Server (also using Metro), and Windows 8 clients will have some new features.

The  business additions announced so far for Windows 8 revolve around Remote Desktop and Hyper-V. Windows 8 Remote Desktop includes proper support for multi-touch controls, so tablets and other touch devices will be able to RDP into other machines and correctly interact with them. Meanwhile Windows 8 will add support for Hyper-V (previously it was Server-only), allowing Windows clients to spawn virtualized instances of Windows through the Hyper-V hypervisor.

Microsoft also used their discussion on the business side of Windows 8 to announce that Windows 8 will support installation onto and booting off of a USB drive, allowing business users to carry their copy of Windows with them. This has been a repeatedly requested feature for many years from more than just business users, so hopefully it will be everything everyone has always wanted.

The Technical Side Of Windows 8: Cont First Thoughts
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  • cldudley - Thursday, September 15, 2011 - link

    I see these arguments all the time about the application that use the ribbon-based UI, but I don't really see the problem... The most common features are located obviously and are easy to find, what are you using that is inconvenient? Mail-merge maybe, or something less obvious?

    I put together plenty of spreadsheets and documents using Excel/Word 2010, and I have used AutoCAD 2011 pretty extensively too, and I have no problem with the ribbon.

    Maybe I am not doing the tasks you are doing, I write software for specialized controllers, produce drawings and layouts for industrial electrical control equipment, plus write documentation, memos, various tables and schedules, etc. At home I write letters, do the budget, different types of software development, game, etc, and I do not have any of these complaints.

    I think the reality for 99.9999% of people is just the curmudgeon factor. "It's not what I am used to, so I don't like it."
  • gmknobl - Tuesday, September 13, 2011 - link

    It appears MS is going for a real sea change here. What's hidden may not be either evolutionary or revolutionary but the GUI appears revolutionary, and that's not necessarily good.

    If they keep this to tablets only, they'll have to have a big hardware push at the same time and NO issues. In other words, a system that works as well or better than iOS from the start or they are in trouble in the tablet space. However, I think this is their best bet.

    But as it stands now, if this isn't an easily disabled option for business and home non-tablet, non-phone computing it will fail in that area completely. One thing Apple got right with their OSes has been usability. (I think Amiga did too back in the day, and Android has now too.) MS has taken around three tries before it got a truly usable OS each time, including Win 7 which is essentially Vista SP2. They can't afford that this time. I cannot see this succeeding with desktops or laptops in the least. It's just too jarring, now matter how innovative it may be.

    And I think the whole solid color flat 2d look is dead anyway but that's personal preference.
  • avddreamr - Tuesday, September 13, 2011 - link

    While this format can and does work adequately in a mobile or rather hand held format the compromises that are made for this sort of functionality are simply unacceptable.

    I hope that this is obvious, because if that's the UI I have to deal with day to day... I will either not upgrade, switch to penguineware, or go fruity.

    I would hope that with the vast collection of talent that works for microsoft have to know that the ui should be tailored for its specific use. Give me a 3d-taskbar, with scalable icons, and I'll be happy with the progress in my desktop.

    I tell myself that they can't honestly be this stupid... but then I remember windows millennium.
  • CrapONez - Tuesday, September 13, 2011 - link

    I'm at a loss to see how/why Microsoft would abandon a legion of business customers and introduce a new interface requiring retraining, from a mobile device paradigm that it owns a scant few percentage points of. As Kelly Bundy would say: "It wobbles the mind!"
  • alent1234 - Tuesday, September 13, 2011 - link

    do companies really spend a lot of money on OS training?
  • damianrobertjones - Tuesday, September 13, 2011 - link

    No they don't.

    Here is the training for Metro

    "Do you see the massive Window for Icon there in purple... click it"

    Opens Excel in the standard fashion.

    "Do you see the saved excel spreadsheet there, right click and attach to the desktop/ui"

    User scrolls tyo his/her Excel files.

    User... "Ohh that's shiny"
  • cldudley - Thursday, September 15, 2011 - link

    This. I have never had any computer "training" other than sitting down in front of the machine and using it.

    I may consult the online help quite a lot at first, but after I get used to how things work it all kind of comes together on it's own.

    Certainly no employer has ever given me a training class for applications, in 2011 it is just assumed you know how to operate a Windows-based computer and basic Office applications. I don't think there is anything wrong with this assumption.
  • jecs - Tuesday, September 13, 2011 - link

    Ok, tablets, I can see and understand.

    But do I have to pay full price for a tablet shell on a desktop or a workstation? And if W8 is mostly an interface would MS consider W8 a service pack for desktop use?

    I want to skip W8 shell on my desktop, but I may like or need W8 other upgrades at a "fair" reduced price.

    If MS does not understand this I wont pay for W8. Lets hope the best for W9.
  • damianrobertjones - Tuesday, September 13, 2011 - link

    They offered Windows 7 at a reduced price
  • dgingeri - Tuesday, September 13, 2011 - link

    It looks a lot like the old Star Trek LCARS system. Sure, LCARS was imaginary for the most part, but the guys who came up with it back when Star Trek: The Next Generation was in pre-production had the same basic ideas behind their design. I'm thinking Paramount might have an nice IP case against Microsoft for this one.

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