Conclusion: The PC Compromise

My esteemed colleague Brian Klug tweeted recently that PC manufacturers can't seem to produce anything that doesn't have some horrible flaw. Everything could be perfect except for one thing that was cheaped out on, and it threatens to bring the whole thing down, and unfortunately his assertion holds water here. The Spectre XT TouchSmart has the makings of a solid ultrabook, but it's let down by miserly decisions on HP's part.

The frustrating thing is that the shortcomings could've largely been avoided. If you gut the Spectre XT TouchSmart, you have an attractive shell, a practical and inobtrusive cooling system, a solid speaker system, great clickpad, workable keyboard, and a beautiful display. From a purely physical standpoint, this notebook is aces. I'm not sure what could really be done to improve the battery life, but that's something I think I'd be willing to take on the chin if it meant everything else was stellar. I'm not a big proponent of Thunderbolt, but the inclusion is going to at least raise an eyebrow for someone.

Yet it seems like a bean counter took this beautiful shell and just fouled the whole thing up to save a couple bucks here and there. The unit we've tested is a retail configuration, but it's buried in software bloat. HP's Support Assistant seems like a good idea but the execution is a little bit lacking and worse, it's intrusive. You get a free 2-year subscription to Norton, which may or may not be your cup of tea, and I keep wishing WildTangent would just disappear. I'm not sure the bloat is responsible for the system's overall poor hardware performance, either.

Even if a clean reformat would correct the CPU performance issue, you still have to contend with the dire storage subsystem. I'm not a fan of SSD caching and at this price, the Spectre XT should be shipping with a 128GB SSD minimum, full stop. If it were easy to just pop the notebook open and upgrade these things, that would be wonderful, but it's not.

If you're attracted to the Spectre XT TouchSmart, your best bet is going to be doing a custom configuration on HP's site, but even then the upgrade prices are exorbitant. $75 to go to 8GB of DDR3 isn't too bad, but $170 for a 128GB SSD and a staggering $370 for a 256GB SSD is just offensive. I can't help but get the persistent feeling that this was a solid product systematically ruined by a bean counter. The old adage that there are no bad products, only bad prices is certainly true here, but it's compounded by a series of cuts that undermine the product itself every step of the way. Hopefully the Spectre XT TouchSmart is refreshed when Haswell arrives with a more sensible configuration.

Display, Battery, Noise, and Heat
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  • StealthGhost - Monday, May 27, 2013 - link

    I don't see the point In an ultrabook that has to stay connected to the wall because it only gets 3 hours of battery life.
  • deeps6x - Monday, May 27, 2013 - link

    So much to dislike already about this laptop and I didn't even get past the spec sheet on the first page. To start, you put a frickin' hard drive in your premium product? Come on HP. I thought you were smarter than that. Nobody wants the heat and noise. 1080P, IPS? Yes! Glossy touch screen? FAIL. FAIL HARD!!! No need to read further. Jumped to comments. First comment is about another fail - junk battery as well it appears. My oh my. So disappointing HP. Sad.
  • CSMR - Monday, May 27, 2013 - link

    Stupid comment. This products "fails" to be suitable for you, but not everyone is like you.

    Hard drive + SSD is an excellent combination for people who want both an extremely responsive system and storage space. A 500GB SSD would be better but such a laptop would be much more expensive.
  • Egg - Monday, May 27, 2013 - link

    There are very few matte touch screens. Have you ever seen a matte touch screen at say, a POS kiosk or an ATM? Touching it quickly wears down the finish so you have glossy spots on the screen. See http://www.anandtech.com/show/6585/lenovo-thinkcen... for an example of a rare matte touchscreen that doesn't have this problem.

    If you're complaining about a touchscreen itself, well it's somewhat useful for Windows 8.
  • Voldenuit - Tuesday, May 28, 2013 - link

    Lenovo Thinkpad X230T has a matte touch (and active digitizer!) screen. I should know, I got one for my wife last xmas.
  • WhiteAdam - Wednesday, May 29, 2013 - link

    Love my job, since I've been bringing in $82h… I sit at home, music playing while I work in front of my new iMac that I got now that I'm making it online. (Home more information)
    http://goo.gl/u1sGF
  • rvd2008 - Tuesday, June 4, 2013 - link

    "Come on HP. I thought you were smarter than that."
    --
    Are you kidding? After Touchpad, WebOS and Autonomy fiasco? Think again, same board of directors who appointed Apotheker rule HPQ with Meg Whitman at the helm. What can go wrong?
  • StormyParis - Monday, May 27, 2013 - link

    I disagree with your dislike of SSD cache. I'd rather my laptop have a small SSD cache and some real storage, than a full SSD that will be 1- holding stuff that doesn't require speed (data files, media, rarely used codeà 2- small 3- expensive. I think HP have made a good trade off here.
  • arthur449 - Monday, May 27, 2013 - link

    An HDD is only acceptable in a computer if you don't care about or have control over all the software running in the background. If I'm going to recommend this device to anyone, and they're not going to take the time to cut away the useless bundled crapware, then its not an acceptable experience.

    A single SSD in a store-bought PC like this is a necessity, not an option, for a positive out-of-the-box experience. (Of course, that depends on whether or not they chose an absolutely horrid SSD, but that's what reviews like these are for.)
  • hughlle - Monday, May 27, 2013 - link

    Necessity? Don't be silly. Positive out-of-the-box experience is completely subjective. Next people will be telling me that 4gb of ram is a necessity in this regard, or 64 bit etc.

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