Things That Went Terribly, Terribly Wrong

One concern I’ve had for some time when writing this article is that it runs the risk of coming off as too negative. I don’t want to knock Ubuntu just for being different, but at the same time I’m not going to temper my expectations much as far as usability, stability, and security are concerned. If something went wrong, then I intend to mention it, as these are things that can hopefully be resolved in a future version of Ubuntu.

This section is reserved for those things that went terribly, terribly wrong. Things so wrong that it made me give up on using Ubuntu for the rest of the day and go back to Windows. This isn’t intended to be a list of all the problems (or even just the big problems) I encountered using Ubuntu, but rather the most severe.

We’ll start with mounting file servers. I have a Windows Home Server box that I use to store my common files, along with hosting backups of my Macs and PCs. I needed to be able to access the SMB shares on that server, which immediately puts Linux at a bit of a disadvantage since it’s yet another non-native Microsoft protocol that Linux has to deal with, with protocol details that were largely reverse engineered. My Macs have no issue with this, so I was not expecting any real problems here, other than that the network throughput would likely be lower than from Windows.

For whatever reason, Ubuntu cannot see the shares on my WHS box, which is not a big deal since neither do my Macs. What went wrong however is that manually mounting these shares is far harder than it needs to be. Again using the Mac as a comparison, mounting shares is as easy as telling Finder to connect to a SMB server, and supplying credentials, at which point it gives you a list of shares to mount.

Ubuntu, as it turns out, is not capable of mounting a share based on just the server name and credentials. It requires the share name along with the above information , at which point it will mount that share. Browsing shares based on just a user name and password is right out. Worse yet, if you don’t know this and attempt to do it Mac-style, you’ll get one of the most cryptic error messages I have ever seen: “Can't display location "smb://<removed>/", No application is registered as handling this file.” This tells you nothing about what the problem actually is. It’s poor design from a usability standpoint, and even worse error handling.

Unfortunately the story doesn’t end here. Ideally all applications would work as well with files on a network share as they would a local drive, but that’s not always the case – often the problem is that it’s harder to browse for a network shared file than a local file from inside an application. For this reason I have all of my common shares mapped as drives on Windows (this also saves effort on logging in) and Mac OS X takes this even further and immediately maps all mounted shares as drives. So I wanted to do the same for Ubuntu, and have my common shares automount as drives.

Nautilus, which transparently accesses SMB shares, is of no help here, because by transparently accessing SMB shares it doesn’t mount them in a standard way. The mount point it uses is inside of a hidden directory (.gvfs) that some applications will ignore. The ramifications of this being that most applications that are not a GTK application cannot see shares mounted by Nautilus, because they can’t see the mounted share that GTK tells its applications about, nor can they see the hidden mount point. The chief concern in my case was anything running under Wine, along with VLC.

The solution is not for the faint of heart. Highlights include additional software installations, manually backing up files, and a boatload of archaic terminal commands – and that’s just if everything goes right the first time. I love the terminal but this is ridiculous. Once it’s finished and set up correctly it gets the job done, but it’s an unjust amount of effort for something that can be accomplished in a matter of seconds on Windows or Mac OS X. This was easily the lowest point I reached while using Ubuntu.

The other thing I am going to throw in this category is mounting ISO images. I keep ISOs of all of my software for easy access. Interestingly enough, Ubuntu has the file system driver necessary to mount ISOs, but not a GUI application to do this. While it would be nice to have all of that built-in (ala Mac OS X) that’s not the flaw here – I’m perfectly content downloading a utility like I do for Windows (Daemon Tools). The flaw here was the Ubuntu GUI application for this, Gmount-ISO, can’t mount ISOs off of a SMB share. Worse yet, it doesn’t tell you this either.

The first time around, the only solution I was able to find was an another archaic CLI command that involved running the mount command by hand, in the style of “mount file.iso /cdrom -t iso9660 -o loop”. This was a terrible solution.

It wasn’t until some time later that I finally found a better solution. An application that wasn’t in the Ubuntu repository, AcetoneISO, can properly mount files off of SMB shares. Better yet it’s a bit closer to Daemon Tools functionality, since it can mount BIN/CUE, NRG (Nero Image), and MDF images.

I throw this in “terribly, terribly wrong” column because the solution was completely non-obvious. If you search for “Ubuntu Hardy mount iso” or something similar, AcetoneISO is nowhere near the top of the results, and the Ubuntu package repository is of no help. What’s in the repository is the aforementioned useless Gmount-ISO, and what’s at the top of Google’s results are Gmount-ISO and instructions to mount the image via CLI. It’s a success story in the end, but it was uncomfortably painful getting there.

If there’s any consolation in these matters, it’s that these were the only two issues that made me outright stop using Ubuntu, and go back to Windows for the day. Any other problems I had were significantly less severe than this.

Applications: Everything Else Things That Went Right
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  • viciki123 - Monday, February 22, 2010 - link

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  • Jillian - Thursday, December 29, 2011 - link

    YOu are spamer .For this, you could pick up some popular open source and proprietary (or their free equivalents) application that can run both Linux and W7. and compare the price, time and power consumption for retrieving, saving, processing, compiling, encrypting,decrypting compacting, extracting, encoding, decoding, backup, restore, nº of frames,etc, with machines in a range of different CPU and memory capacities. http://www.idresses.co.uk
  • zerobug - Monday, February 1, 2010 - link

    Regarding benchmarks and Linux-focused hardware roundups, one thing worth of consideration is that while Microsoft places strong resources on O/S development to create features that will require the end users the need to get the latest and greatest powerful hardware, Linux places their efforts in order that the end user will still be able to use their old hardware and get the best user experience while running the latest and greatest software.
    So,the benchmarks could compare the user experience when running popular software on Microsoft and Linux O/S's, with different powerful machines.
    For this, you could pick up some popular open source and proprietary (or their free equivalents) application that can run both Linux and W7. and compare the price, time and power consumption for retrieving, saving, processing, compiling, encrypting,decrypting compacting, extracting, encoding, decoding, backup, restore, nº of frames,etc, with machines in a range of different CPU and memory capacities.
  • MarcusAsleep - Thursday, December 17, 2009 - link

    Quick Startup: OK, Windows is fast - at first, well let's say that is if you install it yourself without all the bloatware that come standard on Windows store-bought PS's (we bought a Toshiba laptop for work with Vista that took 12 minutes after boot-up for it to respond to a click on the start menu - even on the third time booting.)

    Windows startup is often burdened by auto-updates from Microsoft, anti-virus, Sun-Java, Acrobat Reader, etc. etc. that slow down the computer on boot-up to where your original idea of "hey I just want to start my computer and check my email for a minute before work" can take at least 5. I can do this reliably on Linux in 1. Yes, if you know a lot about Windows, you can stop all the auto-updates and maintain them yourself but 99% of Windows users don't have time/or know how to do this.

    Trouble-free: E.G. I installed Linux on a computer for my wife's parents (Mepis Linux) 7 years ago for email, pictures, games, web, letter use and haven't had to touch it since then. This is typical.

    For Windows, often I have done fresh installs on trojan/virus infected computers - installed working antivirus and all Windows Updates (not to mention this process takes about 2-4 hours of updates upon updates + downloads of the proper drives from the manufacturers websites vs about 1 hour for an Ubuntu install with all updates done including any extra work for codecs and graphic drivers) - only to have to come back a couple months later to a slow again computer from users installing adware, infected games, etc.

    Free: Nearly every Windows reinstall I've had to do starts with a computer loaded with MS Office, games, etc. but upon reinstall nobody has the disks for these. There is a lot of "sharing" of computer programs in the Windows world that is not very honest

    With Linux, you can have the operating system plus pretty much anything else you would need, without having to cheat.

    Adaptable Performance: You can get a well-performing Linux installation (LXDE Desktop) on a PIII computer with 256MB of ram. The only thing that will seem slow to an average mom/pop user would be surfing on flash loaded web pages, but with adblock on Firefox, it's not too bad. With Vista loaded on this computer, it would be annoyingly slow. You can often continue to use/re-use computer hardware with Linux for years after it would be unsuitable for Windows.

    I think these features are of high value to the average user -- maybe not the average Anandtech computer user -- but the average surf/email/do homework/look at photos/play solitaire/balance my checkbook user.

    Cheers!

    Mark.
  • SwedishPenguin - Wednesday, October 28, 2009 - link

    Using SMB for network performance is extremely biased. It's a proprietary Microsoft protocol, of course Microsoft is going to win that one. Use NFS, HTTP, FTP, SSH or some other open protocol for network performance benchmarking. Alot of NASes do support these, as they are Linux-based.

    Furthermore, using a Windows server with SMB with the argument that most consumer NAS use SMB is pretty ridiculous, these NASes are most likely going to use Samba, not native SMB, the Samba which is implemented in GNU/Linux distributions and Mac OS X, not to mention that most of the NASes that I've seen offer at least one of these protocols as an alternative.
  • SwedishPenguin - Wednesday, October 28, 2009 - link

    The ISO thing is pretty ridiculous, creating a simple GUI in both GTK and Qt and integrating them into Gnome and KDE should be pretty damn easy, though I suppose integration with the respective virtual file systems would be in order, in which case it might get slightly more complex for those (like me) not familiar with the code. There's even a FUSE (userspace filesystem) module now, so you wouldn't even need to be root to mount it.

    About the command-line support, IMO that's a good thing. It's a lot easier both for the person helping and the guy needing help to write/copy-paste a few commands than it is to tell the person to click that button, then that one then another one, etc. It's also alot easier for the guy needing help to simply paste the result if it didn't help, and it makes it much easier to diagnose the problem than if the user would attempt to describe the output. And you usually get much more useful information from the command-line utilities than you do from GUIs, the GUI simplifies the information so anyone can understand it, but at the price of making debugging a hell of a lot more difficult.
  • nillbug - Wednesday, September 30, 2009 - link

    It must be said that Ubuntu and the major Linux distributors all have 64bit O/S versions since a long time. The reason behind is to allow users to benefit from memory (+4MB) and 64bit CPUs (almost all today) gaining a better computing experience.

    If this article was a private work of the author to provide him an answer on whether he may or may not move to Linux, people should advise him the above mentioned. As for an article intended to be read by thousands it must be pointed out that it's conclusion is a miss lead.

    In face of today's reality (and not the author reality) why did he never mentioned the 64bit Ubuntu systems? I guess he's final thoughts then would've been much more in favor of Linux.
  • nillbug - Wednesday, September 30, 2009 - link

    It must be said that Ubuntu and the major Linux distributors all have 64bit O/S versions since a long time. The reason behind is to allow users to benefit from memory (+4MB) and 64bit CPUs (almost all today) gaining a better computing experience.

    If this article was a private work of the author to provide him an answer on whether he may or may not move to Linux, people should advise him the above mentioned. As for an article intended to be read by thousands it must be pointed out that it's conclusion is a miss lead.

    In face of today's reality (and not the author reality) why did he never mentioned the 64bit Ubuntu systems? I guess he's final thoughts then would've been much more in favor of Linux.
  • seanlee - Tuesday, September 15, 2009 - link

    I have read all 17 pages of comments…a lot of Linux lovers out there… and they all purposely ignore few important things that make Windows successful, which in term, makes most Linux distribution marking failures, I have used Linux on my net book and my ps3, and I absolutely hate it.
    1. User friendly. No, CLI is not user friendly no matter what you say; no matter what excuse you use; no matter how blind you are. NOT ONE COMPANY dare to provide their mainstream products to be CLI only, from things as simply as ATM, ipod, to things as complicate as cellphone, cars, airplane. That ought to tell you something--- CLI is not intuitive, not intuitive=sucks, so CLI = sucks. You command line fan boys are more than welcome to program punched cards, expect no one use punched cards and machine language anymore because they are counter-intuitive. Having to do CLI is a pain for average user, and having to do CLI every time to install a new program/driver is a nightmare. GUI is a big selling point, and a gapless computer-human user experience is what every software company looking to achieve.
    2. There is NOTHING a Linux can do that windows cannot. On the contrary, there are a lot of things windows can do that Linux cannot. I’d like to challenge any Linux user to find engineering software alternatives on Linux, like matlab, simulink, xilinx, orcad, labview, CAD… you cannot. For people who actually user their computer for productive means (not saying typing documents are not productive, but you can type document using type writer with no CPU required whatsoever), there is nothing, again, I repeat, NOTHING that Linux can offer me.
    3. Security issues. I disagree with the security issues that windows has. I can set up a vista machines, turn it on, luck it into a cage, and it will be as security as any Linux machine out there. Hell. If I bought a piece of rock, pretend it was a computer and stare it all day, it would be the most secure system known to the man-kind. Linux’s security is largely due to one of the two reasons: 1. Not popular, not enough software to support and to play with. 2. Not popular, un user-friendly. Either of them is not a good title to have. It is like you are free from the increase of the tax not because you have your business set up to write off all your expense, but because you don’t make any money thus you don’t have to pay tax.
    4. There is nothing revolutionary about Linux for an average user, other than it is free. If free is your biggest selling point, you are in serious trouble. Most people, if not all, would pay for quality product than a free stuff, unless it is just as good. Obviously Ubuntu is never going to be as good as windows because they don’t have the money that MS has. So what does Ubuntu have that really makes me want to switch and take few weeks of class to understand those commands?

    Be honest, people. If you only have ONE O/S to use, most of you guys will chose windows.
  • kensolar - Monday, October 26, 2009 - link


    I hope you realize that your hated is showing so strongly that absolutely no one cares what you say.
    That said, I don't know how to use a cli and have been successfully using Linux for 3 years. I found the article to be a fairly fair one even though the author is so unfamiliar with Linux/Ubuntu. As he does not use the default app's in windows, linux users don't use the defaults only in linux. K3B is far superior to Brassaro and so on. In addition, I don't think he let on very well as to the extent of the software available in the repositories (with addition repositories easy to add). Several hundred app's, 20,000 programs, even security app's and programs ranging from easy as pie to complicated. (for those of us how have a computer that is more than a rock) I personally do audio mixing, video transcoding, advanced printing....all with graphic interfaces.
    BTW, I learned how to turn on a computer for the 1st time 3 1/2 years ago, I stopped using windows a little over 3 years ago and have no reason to go back. I find it too hard, limiting and frustrating to use. Plus, I can't live w/o multiple desktops, the author didn't get it yet, but once you get used to them you can't go back.
    Well, I've said enough for now, can't wait for your next article.

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