Tech Support and RMA: DFI LANParty UT nF3 250Gb

Our support evaluation procedure tries to determine the responsiveness of manufacturers to Technical Support problems. Our procedure:

The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server in order to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure that we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 3 (business) days to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don't receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.

The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.


DFI's easily obtainable RMA policy can be found by visiting their U.S. website at www.dfiusa.com and by clicking on the Support hyperlink at the menu listed on the left of their home page. The international DFI site is linked from this site, or can be accessed at www.dfi.com. Further Technical Support and FAQ's are available at this main site. There are links at the main site to a dedicated site for the LanParty series motherboards, which can be directly accessed at www.lanparty.com.tw. If you would like to RMA your DFI motherboard, DFI suggests that you first contact the vendor from where you purchased your motherboard before reaching out to DFI's tech support and RMA.

For US customers, Technical Support is available by email at techsupport@dfiweb.com. Since the DFI LANParty UT was a pre-release board, there was little point in testing tech support response time. We have found tech support response time to be excellent from DFI in the past, and we expect that you will receive the same fast turnaround that we have found recently from DFI. We will test and update the DFI response time in the future when we test a release motherboard.

DFI offers very clear instructions for motherboard returns as well as any technical support questions - for both US and international customers. Those who cannot find a local resource should send their Tech Support inquiries to the main site in Taiwan. DFI has expanded their on-line resources, and there was more on-line information available than what we found in the last look at DFI. There is more good news: the information and resources are easy to find without going through endless links. DFI has done an excellent job of making customer service a priority, and we think many of you will be pleasantly surprised at the responsiveness that you will find in your contacts at DFI.

BIOS: DFI LANParty UT nF3 250Gb FSB Overclocking: DFI LANParty UT nF3 250Gb
Comments Locked

54 Comments

View All Comments

  • leexgx - Thursday, November 4, 2004 - link

    the 939 AMD cpu will only be my upgrade path (unless i wait and some thing els comes out)

    my NF7-S v2.0 mobo has 2x faster mem speed then an s754 so in my view it be an Downgrade if i whent to it

    my upgrade (dream at the mo :)
    MSI K8N Neo2 (waiting for the nForce4 ultra to comes out) or something like it (but nf4 chip)
    3500+ 939 (mite even wait for the 4000+ or the FX55 to come down in price)
    2x 512 ddr 400 OCZ low latency stuff (or other stuff that mite run better then OCZ)
  • MiLaMber - Sunday, October 31, 2004 - link

    Hmm
    Why on earth bring out this board for s754 NOW??
    Do they honestly think ppl would have waited this long for s754? They SHOULD have made it s939.

    I see this as lost revenue for DFI.

    Fantastic board yes, but for those who are looking to currently upgrade, will there be many who opt for this baord over a s939?

    I wish they had brought it out as a s939, as I would forget about buying an MSI K8N Neo2 in an instant.
    Its all well and good having the best board, but you need to have some savvy to, and think about when the introduction of your board will result in the greatest revenue!
    And thats just plain common sense.
  • tchuyev - Monday, October 25, 2004 - link

    So... using 3 SATA disks in a RAID0 array (using SATA ports 2 & 3 + 1 or 2, along with 2 * 512 OCZ PC-4200), I can't overclock the motherboard any higher than 240 FSB, right ?

    Using both the nForce & Marvell SATA controlers with the same 3 SATA disks on a RAID0 array : is it more likely to cause a performance drop - comparing to 2 disks on ports 3 & 4 - more than anything else ?

    In my case, wouldn't it be thus better to go for a Silicon Image 3114r instead, like on the Asus K8N-E Deluxe ?

    Thanx a bunch ;)

  • GGiovanni - Saturday, October 9, 2004 - link

    Is there any detail regarding the memory DDR616 bandwidth since this mb uses on single channel setup? I'm interested on bandwidth when oc , not only low CAS o other tweaks.
  • Happy Buddha - Tuesday, September 21, 2004 - link

    Opps! Looks like I have double personality and they bot want to know what RAM have you bought.
    =:p
  • Happy Buddha - Tuesday, September 21, 2004 - link

    #47 - What RAM stick are you using?!? I have never seen a review on the Net that was able to pull these timing @245mhz Fsb..
  • Happy Buddha - Tuesday, September 21, 2004 - link

    #47 - What RAM Stick are you using? I have never seen any review out there that have been able to push these timing at 245Mhz FSB...
  • eva2000 - Monday, September 20, 2004 - link

    awesome review.. just got my DFI Lanparty UT NF3-250Gb 3 days ago and posted results at http://i4memory.com/showthread.php?t=142 with my AMD64 3400+ @ 11x 245HTT = 2695mhz and ram at 245mhz 2-2-2-6 1T !

  • JustAnAverageGuy - Sunday, September 12, 2004 - link

    "With our stock 3200+ and ATI Radeon 9800 Pro, the DFI is one of the better 2nd generation 754 boards. Standard performance tests demonstrate the DFI LANParty UT is very competitive with other recent Athlon 64 boards in Direct X 9 games, which is all we would expect. UT2004 and Far Cry include results from Socket 939 and Intel 775 for comparison. Since both the 939 and 775 results were with faster CPUs running an nVidia 6800 Ultra AGP 8X/PCIe, it is remarkable that the scores are as close as they are."

    I nearly missed that paragraph. Perhaps you should make it stand out a little better?
  • Cygni - Thursday, September 9, 2004 - link

    If it does come in around that price point, DFI will move ALOT of these things...

Log in

Don't have an account? Sign up now