Conclusion Part 2 – AVADirect’s Clevo P170EM: Win Some, Lose Some

The second part of our review is the Clevo P170EM notebook, specifically AVADirect’s Clevo P170EM Gaming Notebook, and there are lots of elements to discuss. As noted earlier, the primary competition at the high end right now is the Alienware M17x R4, or if you don’t care about the HD 7970M you can also look at MSI’s GT70 aka the iBUYPOWER Valkyrie CZ-17. Beyond those, there are a few other notebooks like Samsung’s Series 7 and the ASUS G75 that are worth a look as they can still offer “fast enough” performance for most gamers at much lower prices. Let’s take those notebooks in turns.

Dustin railed on Dell/Alienware a bit in the M17x R4 review for not updating the design and resting on their laurels; that’s a legitimate concern, but I have to say that even without any noteworthy external updates, I prefer the look and overall feel of the M17x. I won’t go so far as to say Alienware’s M17x keyboard is perfect, but the layout is definitely more to my liking than the P170EM/GT70 layouts, and the zoned backlighting is simply more elegant. I also prefer the Alienware design and aesthetic, though I wish they offered a non-glossy display. Another plus is that Alienware offers the option to disable the switchable graphics within their BIOS (via software controlled muxes), so if you don’t want to bother with AMD’s Enduro or NVIDIA’s Optimus you have that choice—all of my griping about drivers for the HD 7970M basically goes away if you’re running the M17x R4 in discrete-only GPU mode. The one major problem with the M17x R4 is pricing, as similar components will generally cost around 20% more than on the P170EM (and Alienware generally charges a lot more for upgrades to RAM and storage), but if you’ve got enough money to buy a Clevo P170EM it shouldn’t be too hard to make up the difference.

MSI’s GT70 is a different story, as the overall design is in many ways similar to Clevo’s P170EM—which is a nice way of saying that both notebooks use a lot of plastic and can look a bit chintzy. The keyboard action is better on the GT70, and I definitely prefer their chiclet keys to whatever you want to call Clevo’s new key style, but the layout has the same issues as the P170EM (no dedicated Home/End keys, missing context key, misplaced Windows key, and two backslash keys). Pricing from iBUYPOWER is good; you can get a 240GB SSD, 16GB RAM, Ultimate-N 6300 WiFi, a 1080p matte LCD (similar to the matte panel we tested with the P170EM, if not identical), and an i7-3720QM all for about $100 less than the AVADirect configuration. About the only item you clearly lose is the DVI port.

As for less expensive but slower gaming notebooks, the lower end Samsung Series 7 looks great and has the best keyboard of the bunch (by far in my opinion), but the storage configuration from Samsung is lacking and the GT 650M GPU is about half as fast as the HD 7970M. There are also issues with CPU/GPU throttling under sustained heavy workloads. That Series 7 can be had for around $1400 and it looks nice, and if you don’t really need a GTX 680M or HD 7970M it’s certainly worth considering; however, it's not really fit for 1080p gaming at max details. Samsung also offers a higher spec Series 7 that's completely different from the above; it goes for a wedge-shaped chassis similar to the ASUS G75 and includes two 750GB HDDs, 16GB RAM, and a GTX 675M, now for a reasonably low price of $1680.

And last we have the ASUS G75VW, which you can get with a GTX 670M, 12GB RAM, and a 500GB HDD (then add your own 256GB SSD for under $200—and the Samsung 830 is likely to drop further with the introduction of the Samsung 840 SSDs). Like Samsung, ASUS is sporting a last-gen Fermi GPU that can still handle 1080p gaming fairly well, and it's definitely faster than the GT 650M or GTX 660M GPUs in other "almost gaming" notebooks, but it also draws more power than Kepler based parts that offer similar performance.

What I'd like to see is ASUS and Samsung update the GPU to the GTX 670MX/675MX (GK106), as that’s probably the best bang for the buck you’re likely to see from a gaming notebook (though we haven’t been able to test that GPU yet, so we can only give a partial recommendation). And yes, you can get the new GK106 GPUs in the Clevo P170EM now; they're priced similarly to the HD 7970M.

So where does that leave AVADirect with their Clevo P170EM? First, I have to reiterate that I found the typing experience on the new Clevo keyboard to be particularly bad—it’s one of the worst keyboards I’ve used in a while. It’s a very subjective statement I know, so take it for what it’s worth, but typing on the P170EM is worse in my book than the previous generation P170HM (even with the messed up 10-key); in fact, it’s nearly as bad as Acer’s “floating island” keys. For people that type even a moderate amount on their notebook, I can’t imagine most will be pleased with the P170EM keyboard. If all you're looking for is a gaming notebook however, you should be fine, but this shouldn't be that hard to get right.

For all my complaints about the keyboard, touchpad, battery life, and overall aesthetic, the Clevo P170EM excels when it comes to performance and configuration options. Our stress testing is brutal, and to have the P170EM complete over two hours of 100% load testing with no throttling evident is a nice change of pace after what I've experienced with lesser offerings. If you need a notebook/mobile workstation that can handle running computationally intensive workloads for long periods of time, the P170EM is ready for you. The display options from Clevo are also quite nice; AVADirect currently lists three different 1080p displays (glossy, matte, and high gamut glossy), and all three options perform reasonably well; I’d personally go for the matte surface, but some people prefer glossy and that’s fine. The connectivity options are good as well (three USB 3.0, eSATA, FireWire, DisplayPort, HDMI, and DVI), though I’m not a big fan of all the ports on the rear as they can be difficult to reach.

Customization options are really one of the highlights of Clevo builds in general, as most vendors let you decide exactly what you want to put in them. Do you want a 256GB mSATA OS/Apps drive with a 1TB HDD for mass storage? Done. Or keep the mSATA drive but go with RAID 0 hard drives, or even RAID 0 SSDs. Or perhaps you'd like to start with just the mSATA SSD and then add additional storage when you need it—and in another six months, SSDs like Samsung's new 840 series with TLC NAND could very well push into the $0.50/GB range. I can say the same for RAM, GPUs, LCDs, and even WiFi adapters and optical drives. You get to build exactly what you want, rather than letter some huge corporation decide what's best.

Ultimately, the Clevo P170EM is a good gaming notebook but it has some a few flaws and quirks that may or may not bother you. I can say the same for the Alienware, MSI, Samsung, and ASUS notebooks mentioned above—they all involve some form of compromise. If speed is your primary concern, Clevo certainly has that, and with the right components  it can be a great choice; just don't expect perfection and if you can, try one out in person before pulling the trigger. If you decide a Clevo P170EM is the right notebook for you, there are quite a few vendors willing to sell you one.

AVADirect has their no-naming-nonsense Clevo P170EM Gaming Notebook, and they offer a ton of other configuration options (perhaps too many, some might say—I wish there were an easy way to restrict certain component choices, e.g. only show 8GB RAM options, or only show 240-256GB SSDs). If you know exactly what type of hardware you want to put in your new notebook, there’s a good chance they can accommodate you. What's nice with boutique vendors like AVADirect is that there’s none of the “component of the day” specials that routinely appear with larger OEMs, where you can find several different panels, HDDs/SSDs, RAM, etc. and what you get basically comes down to whatever is cheapest around the time you place your order. You can get roughly the same build as our review unit with a matte LCD and an update to the new i7-3740QM CPU for $2033 (and that includes $13 for the upgraded thermal compound, which isn’t an option at some of the other resellers).

Looking elsewhere, Sager Notebooks offer the NP9170 with the same components as the AVADirect for $2089, so $56 more, but they’re currently running a $100 discount that makes them a slightly less expensive option. Sager doesn’t overwhelm you with options on most of their parts either, which can be good or bad depending on what you’re after. iBUYPOWER has the Valkyrie P170EM with i7-3720QM (likely to be updated soon to the i7-3740QM) and an ADATA 256GB SSD for $1943, so you can save a bit of money if you’re willing to give up the matte LCD and some of the SSD/RAM choices. XoticPC offers the Sager NP9170 as well, at the same price (AFAICT) but with a cash discount option. They’re also the only place where I can still find a matte 72% gamut LCD option (though it’s a hefty $149 upgrade from the standard matte LCD—note that this is apparently the matte panel we tested, though it was initially supposed to be 90% gamut). Finally—and I know I skipped some other vendors—ProStar sells the P170EM with the same basic configuration for $2119 (with the option for a cash discount) and Origin has their EON17-S going for $2241 (with the option for a custom top panel that other vendors lack)

Most of the vendors (including AVADirect) offer similar configurations, and I’m not sure that any of these companies are clearly better or worse than the others. WIth prices and component options changing on a regular basis, if you have your heart set on a Clevo P170EM notebook it can’t hurt to shop around.

Conclusion Part 1 – HD 7970M: It’s Getting Better
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  • mrhumble1 - Wednesday, October 3, 2012 - link

    Dood, you are a little too harsh on the design of the Sager/Clevo chassis.

    I own a NP9150 and will be the first to admit it's no looker. However, we (gamers) do not buy these things for their looks. We want to impress people by quoting specs, not be showing it off in a coffee shop.

    Also, you complain about the HDMI port being on the back. So you think it would be better placed on the side?? Really?? I plug my laptop into my entertainment center via HDMI (like a console, but much better visuals) and I would find it very cumbersome if the port was on the side.

    Finally, the keyboard. I seriously think you got a bad one. I think the keyboard is just fine, and I am not alone.

    So you end up saying "it's really fast so if that's what you are looking for then it's a good option". Huh?? If it IS what one is looking for then it's a total winner.
  • JarredWalton - Wednesday, October 3, 2012 - link

    HDMI port on the side would be preferable in my book, yes. Reaching behind the notebook to plug in a display is cumbersome, and if you close the display then the system goes into hibernate/sleep mode (unless you disable that, but then when you forget it's disabled and you close the lid and nothing happens you get irritated that you disabled the option).

    My conclusion is more correctly stated as: P170EM is really fast and it's less expensive than an Alienware and about the same price as an MSI. All three are still expensive, however, and if you can try them all out in person you may find you really like one more than the other. You also need to make sure you really want a top-end gaming notebook, as there are other notebooks that cost less and can still deliver a good gaming experience (though not with all settings cranked to 11).

    Personally, I would take the M17x R4, even though it costs more. I'd probably buy the cheapest model other than the GPU, and I'd upgrade the RAM and storage on my own since it would be less expensive that way. But if you prefer a matte LCD, I'd probably go for the MSI (better keyboard than the Clevo IMO, and better LCD than the glossy mirror on the M17x). And if you don't care about the keyboard the Clevo is fine.

    It's okay to buy a laptop that doesn't look awesome; the most important aspect is how you think the laptop feels. Buying to impress people with specs, on the other hand... well, people do it but I certainly don't condone e-penis contests! For me personally, the Clevo keyboard doesn't feel good. And for the record, I have two P170EM units as well as a P150EM undergoing testing. I guess the keys aren't necessarily loose... they're just flat with horrible key travel. It feels as bad to me as typing on the first generation Ultrabooks, which is unbelievable for a chassis that's nearly two inches thick.
  • mrhumble1 - Wednesday, October 3, 2012 - link

    Yeah my point wasn't very well made regarding "impressing with specs." I meant it's a lot easier to forgive a laptop for being ugly when you note that it's much more powerful than any other laptop. Mentioning this is not bragging, but noting the point of owning this laptop is so it can play games with settings maxed out.

    The typing experience really boils down to personal preference. I am typing on the NP9150 and I actually prefer this keyboard to the one I have at work. I have always liked tight laptop keyboards though, so it's right up my alley. You might want to just state your opinion and note that "your mileage may vary". You might hate it, but it's certainly not BAD.

    Finally, you spend a lot of time comparing it to other laptops and not focusing on its own merits. The advantage of the Clevo chassis is that you basically get to build your own. 15", 17", hard drive vs optical vs empty bay, memory options, GPU options, etc. I just checked, and Dell doesn't even offer a 15" model. If you want the most options for a reasonable cost (yes it's expensive but you get a LOT) then Sager/Clevo is really the best way to get exactly what you want.
  • hulawafu77 - Wednesday, October 3, 2012 - link

    So when you look for a gaming machine, you are more concerned about it being metal (heavy/hot) and looking pretty, and the keyboard than getting the most performance for your money and the best available choices on LCD? There is only one component that I look at 100% of the time when I'm using my laptop and that is the LCD. The keyboard is not a big deal since if I'm gaming, I'm plugged in to A/C, I can easily just attach an external keyboard is it's that big of a deal, but it isn't. For the majority of people buying a Clevo, they won't have problems with the keyboard.
  • TrantaLocked - Wednesday, October 3, 2012 - link

    I personally do not buy a laptop to impress AT ALL (responding to both mrhumble and Jarred). Buying to impress is for self-centered, materialistic fools. I buy electronics for actual reasons. I bought the Sager NP9150 because it offered the best available hardware in a decent frame at a relatively good price. To get what I wanted in an Alienware would have costed me an extra $300-$400, while if I had gone with an MSI or Asus I would have sacrificed not being able to get the 7970m.
  • htwingnut - Wednesday, October 3, 2012 - link

    First of all, good review. I know what it can take to write an extensive and exhaustive review of a product. But I do have a few nitpicks mainly as a long time Sager/Clevo user and owner of many Sager notebooks. Many of them nitpicks, but that's just how I am.

    First of all I feel like a little bit of bias towards Alienware in general. As far as cost, if you price our a system with GTX 680m, i7-3720QM, 256GB SSD, blu-ray, 16GB RAM, the cost difference is around $700. Fairly significant. While base prices aren't too far off, AW tends to gig the customer with any add-ons. There is a little added value in an AW over a Clevo, but imho not close to $700 worth. Plus you don't have the options for decent screens or more configurability like you do with a Sager.

    You mentioned about "GPU being held back by CPU". Just note that the i7-3610QM is way more than adequate to fuel any mobile GPU, 680m SLI included. I recorded CPU useage during gaming and benchmarks using a Sager NP9370 with 680m in SLI and average CPU use was typically 30-50%, with peak use less than 80%. Just something for users to be aware of that a faster CPU isn't needed for gaming.

    Now RAM. You likely received XMP RAM, not RAM with JEDEC timings for 1600MHz. Sure the Clevo BIOS has its limitations, but it can also be circumvented using Intel's XTU software. Secondly, RAM speed is irrelevant when gaming. I've done numerous benchmarking using different CAS timings, speeds, and even single sticks and it made zero difference in most case. Most of the speed sensitivity is with the GPU.

    Your complaint about the warranty is unfounded. ASUS and MSI offer 2 year warranties, and Alienware only 1. But adding any additional time on it is very expensive compared with +$79 for 2 yr and +$149 for 3 yr with the sager. I don't find issue with this at all. One thing that is beneficial with Sager/Clevo notebooks is the configurability. You only spend what you want, configured how you want, not forced into something you don't want or need. Plus Sager's warranty work turnaround time is quick.

    I agree the keyboard isn't the best, but it isn't that bad. I can still easily crank out 80+WPM error-free when needed. It does have occasional missed keys, but many keyboards I've used do that. The backlighting isn't intended to be a trans siberian orchestra light show, it's there to see the keys. I guess if you want lots of configurations or control over it AW is the only way to go, but not worth the $700 up charge as noted earlier.

    The touchpad isn't the best, but it's more than sufficient. This kind of laptop most users use a mouse with it. It's not the most portable machine so users aren't likely going to use the touchpad much so why invest in something that is low priority for users.

    Your comment "as long as the components hold up" is also unfounded. You rarely ever hear of a Clevo machine "falling apart" because of the materials chosen. Again, it gets back to the purpose and intent of Clevo, it's performance over form, and they make form perfectly robust to last 3-4 years at least. There is nothing wrong with the materials or construction.

    Comment that you want "HDMI on side instead of back" is purely personal preference. I prefer my video connections on back so they aren't in the way of my other cables. It is unfortunate though that there is no dual link DVI.

    Regarding the BIOS and comment "BIOS isn't something Clevo generally supplies" is not true. While they don't post them on their site, just a quick email to support they will provide you with the latest. They update frequently and fix issues and add support for other hardware and add features. I guess it's their way of preventing too many bricks. Why not email AVADirect or Clevo for an updated BIOS and I bet you get a response with an updated file in 24 hours (business days of course).

    A couple other nit picks, you note battery is 77WHr, it's actually 89WHr unless AVA Direct skimped on the battery . And the note about a $75 blu-ray add-on is superfluous considering it's a $100 add-on through Alienware. Again, users have the option to even remove the optical drive completely. Something AW doesn't let you do.

    Ok, sounds like a lot of negative, but the review is good. Look forward to 680m benchmarks. I do hope AMD fixes the Enduro issues because I hate to keep having to fork over an exorbitant sum of cash for top end nVidia hardware with my next laptop.
  • hulawafu77 - Wednesday, October 3, 2012 - link

    Well done. And I've created a thread asking feedback about the approach AnandTech took regarding this notebook. I'd like to note another reviewer of AnandTech cannot praise the Razer Blade enough even though the special CPU Razer claimed was customized for them is 50% slower in some benches and the 660M is slower in nearly every single game, sometimes 15 less than a 11" Clevo with a 650M. If you have to gimp and throttle so much because the cooling can't handle it, that's not a gaming machine. It's a pretty decoration. Also note the reviewer is a MacBook owner. Yeah true hardcore notebook gamer. Razer wants to say that is the only true gaming laptop? Yeah I disagree, I'd call that a shameless MacBook clone.

    I'd also like to stress to anyone reading, yes the Clevo is made of plastic, but I see no issues with it. I've owned Asus, Thinkpads, Dell, Compaq, Acer, AST, Packard Bell, HP notebooks in the past, and I have more confidence in this Clevo lasting 5+ years more than any other laptop I've owned. Also FYI to others, a plastic casing doesn't get as hot as a metal case, and it's a lot lighter. Ever touched a MacBook under stress? I have, I thought I burnt my hand.

    As for CPU, I also saw a thread in which a desktop owner with a GTX 680 decided to upgraded to Ivey 3770K from his first gen i7 870. On average his improvement in FPS was .5-1 FPS. That shows how much CPU matters for games these days. Any quad core Intel i7 is not likely to be bottleneck, and we're talking about a beast GTX 680 here.

    I agree with the ram. My G73JH has 1333 CL11 ram, and the P150EM I got CL9 1600 ram. Just for fun I put in 2x4GB 1600 CL9 in the G73JH. There was ZERO FPS improvements. Although it's fun to say I have the fastest ram allowed in my machine, it wouldn't make any difference, luckily ram is so cheap. A lot cheaper FYI than buying from Razer or Alienware, Alienware charges $250 for the ram upgrade I did for $68.

    I agree about the touchpad. I'd say even on the go, a lot of Clevo owners have posted they just buy on the go wireless mouse, and prefer them like the Razer Orochi. I personally love my Logitech Performance MX which can be used on any surface wherever I am. Touchpad is more than adaquate if I need to use it. Double tap, zoom in, zoom out, two finger scroll, no issues.

    I'd also like to add, AnanTech is constantly complaining about IPS display. This is not necessary. The TN 95% gamut matte display in the P150EM outperforms some IPS displays, as found by some Lenovo owners, to their surprise, after calibration of course. Sure it doesn't have as good viewing angles, but you have to be looking at extreme angle to see a problem. But for color accuracy, brightness, contrast, it can beat many IPS displays, even desktop ones. So I think AnandTech should just stick to asking OEM's to provide more options on high quality panels, doesn't have to be IPS. Actually the best panels are not IPS. Samsung and AOU both have panel tech (currently not available for laptop), that are much better than LG's IPS displays, using different, newer, better tech.

    Like I said before, I think the perspective of this article is different from that of those who bought a Clevo. And I hope it stays that way. I do not want to pay extra just because Clevo decided to emulate Alienware or become another Apple clone, that would be awful.
  • JarredWalton - Thursday, October 4, 2012 - link

    You guys are taking this as though I've crucified Clevo and made them out to be the worst thing ever. I don't feel I did that, and it certainly wasn't my intention; I've merely pointed out what I perceive as flaws or shortcomings. I've modified the language a bit on the keyboard just to make it clear where I'm coming from, but there's no way you can convince me it's more comfortable than other options when my hands and carpals are yelling at me.

    Obviously, some of this is entirely subjective: what I think about the keyboard is entirely based on my opinion as someone typing on said keyboard. I don't have any meaningful way of benchmarking keyboards because it's entirely personal, but you can read my other reviews and see what I like/dislike and go from there. It's not even about typing speed; with practice I can type fast on just about any keyboard, but I find certain keyboards are fatiguing to use and cause me physical pain after a while. Actually, all keyboards cause me pain after enough typing, but some bring on discomfort far earlier than others -- the Clevo keyboard is among them.

    For the other items with build quality, let's just take the plastic construction aspect. I would rather have a mag-alloy frame under the exterior on a high-end notebook. You can use plastic on the outside if you want, but I feel a sturdier frame is desirable. Injection molded plastic is what you find on everything from $200 netbooks to $1000 consumer notebooks, all built with the goal of keeping costs down. Granted, some use thicker plastic than others (Clevo certainly does), but it's basically a cost saving measure done instead of going for higher quality. That doesn't mean build quality is horrific, but it's not really above average either. I'd rate Clevo's chassis as being roughly at the same level as the ASUS G-series, the MSI G-series, and certain Toshiba notebooks.

    I do note that the customization options are good with Clevo whitebook vendors, and that's one of the major reasons to go with them over an Alienware or other OEM build. In fact, that's the major reason to go with them I'd say, though you can find companies that offer similar configurability on MSI and ASUS chassis.

    Regarding warranties (this is for htwingnut, who it sounds like works for Sager?), I know that other big OEMs offer 1-year standard warranties. I'm saying I want the boutiques to do better than the big guys. Be nimble and put your support behind a product. If my motherboard goes out after 13 months for some reason, it should be replaced. The same goes for fans, hard drives, LCDs, etc. If I drop a notebook, that's a different matter, but in general use I would like some guarantee that a high-end notebook should be trouble free for three years. Is that asking too much?

    Also, the battery: http://images.anandtech.com/galleries/2353/P170EM%...
    I'm not sure why some people seem to think that I just guess at some of this stuff and don't do any research.

    It's the BIOS stuff as well; I know there are ways to get BIOS updates, and I disagree strongly with Clevo in how those should be provided. I want the manufacturer to provide every single user with a BIOS and manufacturer explanation on how to flash. I want them to update the BIOS for the public when there are problems. I don't want to have to send an email to the vendor asking for a BIOS update, or go to a forum for Sager/Clevo users where I can find official but not officially supported BIOS versions.

    I asked AVADirect about this and got the response, "Clevo does offer updated BIOS versions, but on a very limited basis. They're not very open to provide BIOS updates to the public. Even as a Clevo reseller, we have to request specific notebook BIOs versions to obtain access." Either AVADirect is lying/exaggerating, or Clevo is unwilling to do what every single other notebook manufacturer I can think of does: provide public BIOS updates on their web site. Yes, it's a problem, and if you're okay with this sort of "awesome" support I guess that's your decision. If you have an ASUS, Samsung, Dell, HP, Acer, etc. laptop and you need a new BIOS, you go to the site and get it (granted, assuming there is one). Again, in my opinion, Clevo as basically a boutique notebook supplier should again be doing better here than the large OEMs.
  • ckevin1 - Thursday, October 4, 2012 - link

    I own the last generation of this Clevo series, a sager 151 with the 460m. I think Jared is on the mark with the criticisms of this line, and the tradeoffs you make. The point is that it can still be a good buy (even a very good one) but everyone should go into the purchase fully aware of the tradeoffs.

    In my experience, the weight, performance, and screen were all absolutely top notch -- that was what sold me. And I've been very happy with it, despite its faults. I still prefer it for gaming over my MBP, thanks to Apple's idiotic crusade against the right mouse button and crappy BootCamp drivers that make right click dragging impossible.

    The negatives definitely include the keyboard -- mushy, causing me to miss keystrokes until I adapted to the greater pressure required. I was disappointed at first, but it became a non-issue over time. On the other hand, the lack of home and end keys in the new model is so mind-numbingly stupid that it probably would have been a deal breaker for me.

    The plastic is another negative. My laptop is about a year and a half old, and generally stays on a desk at home, but somehow it still got a crack in an internal standoff in the back right corner. The result is that the tabs on a small 3/4" x 1/4" corner piece next to the hinge will no longer stay in place, and it keeps falling off. I'm going to have the chassis apart and epoxy the standoff, probably, to get rid of the flex that allows the tabs to keep popping out.

    It sounds like improvement has been made on the touchpad at least; aluminum has to be better than the rough plastic texture from last generation, which started showing wear almost immediately.
  • mrhumble1 - Thursday, October 4, 2012 - link

    I can also verify the battery I have in my new NP9150 is 76.96Wh (5200mAh). I would LOVE to get an upgraded battery. I only get a few hours out of it.

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