Final Words

The XPS 15 9560 is not an all-new machine. That change came with the previous 9550 model, when Dell moved to the new Infinity Edge design. As with the XPS 13, the design is a clear winner, and Dell offers one of the best looking laptops in this category. All of the changes with the 9560 model were all inside, and the changes are mostly result in a better device.

Dell continues to place the webcam below the display on their Infinity Edge laptops, which makes it a less than flattering look when leveraging the webcam, and perhaps for those same reasons, they’ve chosen to go with a fingerprint reader on the keyboard deck as a method to provide Windows Hello biometric login. The fingerprint reader is fast, and accurate, and the only real issue discovered is that it can be difficult to locate in a dim environment, since it blends in almost perfectly with the keyboard deck. A small LED light around the fingerprint reader would help, but this is a small issue.

The aluminum clamshell still looks great, several years after it debuted with the XPS 13, and the soft-touch keyboard deck does show fingerprints, but feels nice on the hands. The added heft of the 15.6-inch over the XPS 13 is noticeable, and the XPS 15 doesn’t feel quite as compact as its smaller brother, even though it’s a 15.6-inch laptop in about the same form factor as most 14-inch models.

Dell has to be commended for keeping the advantages of the XPS 15 intact when making the system smaller. Rather than switching to Ultrabook class parts, like some of their competition, they’ve kept the performance capabilities of a larger notebook. A full quad-core 45-Watt CPU, coupled with a NVIDIA GPU to compliment the integrated GPU, offers significantly more performance than smaller laptops.

The new Kaby Lake based Core i7-7700HQ, despite having the same architecture as the outgoing Skylake model, is indeed a performance bump thanks to the improved 14-nm process from Intel. Dell offers up to 32 GB of DDR4 RAM as well, along with up to 1 TB of SSD storage. There’s plenty of capability here for almost any workload you’d need to do on the go.

The star of the show is the NVIDIA GTX 1050, which offers up to 50% more performance than the outgoing GTX 960M. Dell has also chosen to go with the 4 GB GPU instead of the 2 GB model we tested last year. Maxwell was already a solid performer, but the gains that NVIDIA made with Pascal may not be seen again for a while, thanks to the gains moving to a much newer, FinFET process.

Dell could do a bit more work on the display, and despite the gamut bug we are seeing with this review unit, they don’t individually calibrate the displays even with the PremierColor branding of their wide-gamut UHD display. The application to control this does offer quite a bit of configuration, but Dell could more easily market this to photographers and other creators that want accurate colors if they spent a bit more time on the display. Once calibrated, it’s great, but most people don’t have the tools to do this, so a factory calibration would be ideal.

The increased battery capacity is also a boon, and Dell claims up to 19 hours with the FHD version of this notebook. Although that is likely best-case, the battery life was definitely better on this new model than the 9550 model we tested last year. Still, if you’re a road warrior, the FHD version is likely the best bet. In fact, the FHD version is likely the best bet for most people, since few would take advantage of the wider gamut of the UHD version regardless.

The wireless is the one step backwards. The XPS 15 we reviewed last year featured a Broadcom 3x3:3 wireless NIC, which offers plenty of performance, assuming you have a router than can handle 3x3. It was the first laptop we tested where it never felt necessary to hook it up to Ethernet for copying large files over. The same thing can’t be said of the new XPS 15 9560, which has dropped Broadcom and moved to Killer. The performance drops significantly, thanks to losing one of the spatial streams completely compared to the Broadcom solution, but the stability was not as solid with the Killer. Dell also ships the ancient Windows 8 style network manager software from Killer, rather than Killer’s newer, nicer suite. It would have been nice to see the Intel 8265 that Dell does offer, if only because we've not had a chance to put that NIC through its paces.

Still, that one issue isn’t enough of a reason to not recommend the XPS 15. It continues to be one of the best 15.6-inch laptops on the market today. Dell has kept the performance intact as they shrunk the chassis, unlike many of the other 15.6-inch models from the competition. The aluminum and carbon fibre look is stunning, and other than the less than ideal location of the webcam, Dell’s design wins far more than it loses. If you’re looking for a larger notebook than an Ultrabook, you’d be doing a disservice to yourself to not at least check out the XPS 15.

Wireless, Thermals, Noise, and Audio
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  • yetanotherraj - Monday, July 31, 2017 - link

    "Near the end of 2015, Dell rolled out their new XPS styling queues" ... you mean "cues"?
  • linster - Monday, July 31, 2017 - link

    Where is this option to select the Intel WiFi card instead of Killer? Configuration tool on Dell's website isn't giving me an option to do this.
  • petteyg359 - Monday, July 31, 2017 - link

    I'd rather have the Broadcom chip in the Killer than Intel. Broadcom's Linux drivers actually work reliably, unlike Intel who was putting out buggy as hell drivers for their card in my L502x XPS 15. Several months of broken Wi-Fi and constant connection fails and dropping every two minutes in few rare success cases was great fun...
  • Brett Howse - Monday, July 31, 2017 - link

    Killer is based on Qualcomm not Broadcom.
  • petteyg359 - Tuesday, August 1, 2017 - link

    Yep. I appear to have been brainless yesterday. Point remains, just search and replace :) I'll take everything Atheros over Intel any day.
  • Vatharian - Monday, July 31, 2017 - link

    What is this 99 Wh limit you mention at the beginning of the article?
  • tipoo - Monday, July 31, 2017 - link

    You can't fly with more than a 100Wh battery, so most laptops are at most 99Wh.
  • SaolDan - Monday, July 31, 2017 - link

    Intel 6D 530?? HD?
  • twtech - Monday, July 31, 2017 - link

    I have the 9550, which has the same chassis & display with different internals. Overall, I like the laptop - I wish every manufacturer would use a similar layout that maximizes display size. But I've had quite a few issues with it, and I'm wondering if any of them apply to the 9560.

    One of the big ones was an issue with the integrated graphics drivers - I don't know if it was actually an overheating issue later mitigated by the updated drivers, or if the software was just buggy, but for quite a while the driver would crash and restart repeatedly. I thought the machine was damaged - turned out a driver update was all that was needed to fix it, but it took months to get it. That issue I assume has probably been fixed.

    The spacebar on the keyboard may be impeded by the battery ribbon cable that runs underneath it, if the cable is at all loose. A loose battery cable sticks up a bit, it interferes with the spacebar, causing it to intermittently not register keypresses. This one could still be an issue for the 9560 if nothing has changed about the design or manufacturing process.

    I also recently had an issue with battery swelling in my 9550. It manifested itself as an increasingly hard-to-click touchpad - it's probably actually a good thing that it did, because an expanding battery is an explosion risk otherwise. Searching for information on the ultimately-unusable touchpad led me to the source of the problem. Apparently the battery is susceptible to the issue if you leave the laptop plugged in most of the time. I self-replaced the battery which isn't very difficult - provided you have the right tool to remove the screws.
  • CubicleHermit - Monday, July 31, 2017 - link

    Nice review. I've had mine for about two months now, and agree with almost everything you've said. The one exception is the absolutely awful time I had for the first few weeks with the Killer wireless card which among other problems would not connect to the EAP authenticated network at my work or work at all under Linux which I dual boot. Fortunately, unlike some other machines, the wireless card is still a plain M.2 card and was dead easy to replace with an Intel 8265 which works much better.

    The only annoyance opening the machine is the Torz TX5 screwdriver needed, and that is the same one as all of Dells other extrathin XPS and Precision models so it was easy to find.

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