NVIDIA Initiates Safety Recall of SHIELD Tablets (Update: 4 Units Have Overheated)by Ryan Smith on July 31, 2015 8:15 AM EST
NVIDIA sends word this morning that they are initiating a recall on the SHIELD Tablet. Being announced today and taking effect immediately, the tablets are being voluntarily recalled by NVIDIA on account of safety concerns with some of the batteries the company has used. Though NVIDIA’s announcement doesn’t go into significant detail on the matter, NVIDIA’s notice does specify that some tablets have been shipping with batteries have the potential to overheat, making them a potential fire hazard.
NVIDIA’s recall covers SHIELD Tablets manufactured between July 2014 and July 2015, essentially covering the entire lifetime of the tablet so far. Furthermore the company is asking that current owners do not use the tablets any more than is necessary to back them up and participate in the recall due to the aforementioned risk of fire.
As for the recall process itself, the company notes that only some batteries are defective. As a result the recall process for the Tablet is a bit more involved than a blanket recall, as tablets containing defective tablets need to be identified. To do this, NVIDIA has pushed out a new SHIELD software update, SHIELD Tablet software 3.1 (their release of Android 5.1.1) which includes additional battery information in the Tablet’s About screen. Defective batteries are labeled Y01, while the alternative B01 batteries are unaffected.
Finally, for those owners who have defective tablets, as part of the recall NVIDIA will be shipping out replacement tablets with proper batteries, with an ETA of 2-4 weeks. NVIDIA’s recall notice doesn’t mention how defective tablets will be collected, though the page does mention that defective tablets “will be deactivated remotely and rendered unusable” once owners receive their replacements.
The Consumer Product Safety Commission report for the recall has been posted, which offers a bit more insight into the problems and the numbers involved.
NVIDIA has sold 83,000 faulty SHIELD Tablets in the US, along with another 5,000 in Canada. Of those, NVIDIA has received 4 reports of overheating, with 2 of those reports indicating that the overheating tablet had caused property damage (specifically, to flooring).
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nathanddrews - Friday, July 31, 2015 - linkThat sucks.
DanNeely - Friday, July 31, 2015 - linkBetter that they're doing so preemptively rather than hoping their supplier gave a false alarm until one ignites.
cfenton - Friday, July 31, 2015 - linkI just finished filling out the recall form. It's pretty easy to do. I'm glad they are doing the recall if there is a serious worry the thing will catch on fire. I hope it doesn't take too long to get the new one, it's not like my Shield is important for my work or anything, but it's still inconvenient to be without it for a few weeks.
Poliolegs - Saturday, August 1, 2015 - linkI wouldn't stop using it just because for it off 82000 self destructed. You can tell when it starts to get hot. I plan on simply being careful until the replacement arrives.
yannigr2 - Friday, July 31, 2015 - linkI guess the number of devices is not high. How many bought that tablet anyway?
desolation0 - Friday, July 31, 2015 - linkThe Shield tablet has reviewed very well overall, and is a relatively premium product. Compared to some of the less expensive alternatives their volume of sales wasn't as high, but the Shield has gotten a good share of its target market from what little I've heard.
ddriver - Saturday, August 1, 2015 - linkIIRC it was more of a budget midrange. Good thing it didn't sell well despite ll the accolades, good thing for nvidia that is, now they would be facing a much worse situation if they had to recall and replace more units.
HisDivineOrder - Friday, July 31, 2015 - linkAnd this is why people who know stick with only Google-branded tablets with Qualcomm-based SOC's.
Because third parties are all grab bags of quality.
hyno111 - Friday, July 31, 2015 - linkNexus 9 is also based on K1 SoC..
subtraho - Friday, July 31, 2015 - linkNexus 7 (2012) used an Nvidia Tegra3, as well.