Conclusion: The PC Compromise

My esteemed colleague Brian Klug tweeted recently that PC manufacturers can't seem to produce anything that doesn't have some horrible flaw. Everything could be perfect except for one thing that was cheaped out on, and it threatens to bring the whole thing down, and unfortunately his assertion holds water here. The Spectre XT TouchSmart has the makings of a solid ultrabook, but it's let down by miserly decisions on HP's part.

The frustrating thing is that the shortcomings could've largely been avoided. If you gut the Spectre XT TouchSmart, you have an attractive shell, a practical and inobtrusive cooling system, a solid speaker system, great clickpad, workable keyboard, and a beautiful display. From a purely physical standpoint, this notebook is aces. I'm not sure what could really be done to improve the battery life, but that's something I think I'd be willing to take on the chin if it meant everything else was stellar. I'm not a big proponent of Thunderbolt, but the inclusion is going to at least raise an eyebrow for someone.

Yet it seems like a bean counter took this beautiful shell and just fouled the whole thing up to save a couple bucks here and there. The unit we've tested is a retail configuration, but it's buried in software bloat. HP's Support Assistant seems like a good idea but the execution is a little bit lacking and worse, it's intrusive. You get a free 2-year subscription to Norton, which may or may not be your cup of tea, and I keep wishing WildTangent would just disappear. I'm not sure the bloat is responsible for the system's overall poor hardware performance, either.

Even if a clean reformat would correct the CPU performance issue, you still have to contend with the dire storage subsystem. I'm not a fan of SSD caching and at this price, the Spectre XT should be shipping with a 128GB SSD minimum, full stop. If it were easy to just pop the notebook open and upgrade these things, that would be wonderful, but it's not.

If you're attracted to the Spectre XT TouchSmart, your best bet is going to be doing a custom configuration on HP's site, but even then the upgrade prices are exorbitant. $75 to go to 8GB of DDR3 isn't too bad, but $170 for a 128GB SSD and a staggering $370 for a 256GB SSD is just offensive. I can't help but get the persistent feeling that this was a solid product systematically ruined by a bean counter. The old adage that there are no bad products, only bad prices is certainly true here, but it's compounded by a series of cuts that undermine the product itself every step of the way. Hopefully the Spectre XT TouchSmart is refreshed when Haswell arrives with a more sensible configuration.

Display, Battery, Noise, and Heat
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  • tipoo - Tuesday, May 28, 2013 - link

    Ah, so you can upgrade the hard drive? That would fix one of the gripes at least. If I got it I would swap in my Momentus XT 750 hybrid from my last laptop anyways, not keep the 5400 standard hdd.
  • barbarbar - Tuesday, May 28, 2013 - link

    I own this laptop in a European version. It has the i5, instead of i7. I disagree with this review on a couple of points:
    - The unit is very servicable. The underside can be taken off with regular philipshead screws. This gives access to the full system. The harddrive is easily replaced with an ssd, and the caching ssd is a regular mSata ssd. I have replaced both in 5 minutes, one samsung 840 pro 256 and one crucial m4 256. Both were recognized without problems and work great.
    - The memory can also be upgraded by the user very easily, see previous point. The european version came with 4gb, I added 8gb without problems.
    - HP has made it very easy to do a clean install of Windows. If you make a backup tot a usb stick, with the provided HP software, you can then do a clean install. The HP installer will give you the option for a clean Windows install when booting form this usb stick.
    - The glass touchpad functions very well, although you will need to dive into the settings of the touchpad to get it this way.

    What I do agree with this review:
    - The processor speed it throttled for low noise. Mine will even go as far as to get stuck on a low processor speed when the turbo mode is used fo an extended period, this seems to be a bug. Only a restart will fis this.
    - The machine is very quiet, although there are some problems with defective fans. Mine had to go back for a fan replacement, and several forums list users also having this problem.
    - The price is a little hard to justify for the stock version. Compared to other laptop with a 15" full-hd ips touch screen, 3 usb ports and 2.2kg, it is very hard to find a competitor.
    - The built quality is decent. The aluminum looks good, but the softer plastic on the bottom scratches easily. My usb ports have little pieces chipped, as this is one piece of plastic. The bezel around the screen could use some improvement.

    Overall I think your review is a little too harsh if you keep the main competitors in mind. In a perfect world, I would rank this laptop as an 8 (B). Compared to what is actually available on the market, I think it deserves a 8.5 (B+).
  • tipoo - Tuesday, May 28, 2013 - link

    My Dell Studio 15 also does that thing where it gets stuck on low multiplier after a while. I used throttlestop to prevent it, but it is annoying.
  • andrewaggb - Tuesday, May 28, 2013 - link

    thanks for posting. an honest response from somebody who actually owns it means a lot.
  • cknobman - Tuesday, May 28, 2013 - link

    Well designed high quality chassis and hardware coupled with:

    1. Slow HDD and small SSD cache
    2. Abysmal battery life - its a shame you can call something and "Ultrabook" that barely gets 2 hours of battery life. I get more than this from a 4 year old first gen core laptop with its original battery.
    3. Bloatware city

    HP you just cant help but f'up good things. Cant see who would want this thing.
  • tipoo - Tuesday, May 28, 2013 - link

    Indeed, my 3.5 year old Core 2 Duo laptop on its original 6 cell battery still gets 2.5 hours of moderate use with the screen at half, what the heck HP.
  • Trinitron - Tuesday, May 28, 2013 - link

    1080p? Not interested. I'm not buying anything less than 1920x1200. I don't see why 1080 is still being pushed. It's not 2008 anymore.

    1080p needs to die and soon. My Asus Transformer Infinity is 1920x1200 and it's almost a year old now. Why would i buy anything brand new in 2013 which was less?
  • tipoo - Tuesday, May 28, 2013 - link

    16:9 vs 16:10. They aren't directly comparable. And 1920 resolution is still really good for a 15 inch.
  • NCM - Wednesday, May 29, 2013 - link

    tipoo claims "16:9 vs 16:10. They aren't directly comparable."

    No, pomegranates and shoes aren't directly comparable. Or fish and bicycles. Displays of 16:9 and 16:10 are certainly comparable, and the 16:9's shorter screen always comes out on the losing end of the comparison.
  • Belard - Friday, May 31, 2013 - link

    I agree with you and Trinitron... I'll be keeping my 1920x1200 res monitor as long as I can. I hate that the notebooks (even ThinkPads) went to 1920x1080. at 15" display at 1080 is as TALL as a 14" 1200 display.

    I do understand WHY they do this. Its cheaper to make and its a standard for HDTV and computers. It *IS* super handy to plug your 1080 notebook to a HDTV and not have the notebook flip through video modes and what-not. That is a big plus.

    So... I hope to get a 27" 2500x1440 display in 2 years that costs under $400.

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