First Impressions: Skin Deep?

When I first laid hands (and eyes) on the new XPS 15, I was extremely impressed. It’s such a noticeable upgrade compared to previous XPS laptops in terms of build quality that I really can’t understate the fact. Dell’s in a bit of a Catch-22 here, of course, with a design that’s very similar to the MacBook Pro 15. On the one hand, if they do a 15” laptop that’s similar but not built as well (e.g. the XPS 15z from last year), they get complaints from people saying, “Apple can do it, so why can’t Dell?” Now they’ve basically silenced those naysayers and instead they’ll get others accusing them of copying Apple’s design. Does that really matter, though? I’d rather have something that looks and feels like a high quality laptop that borrows good design elements from other successful laptops than to get a unique laptop that looks and feels poor. Dell has also taken a few steps to differentiate their design from Apple’s MBP15, and as someone who has often wondered, “Why don’t other OEMs make machined aluminum laptop chassis?” it’s nice to see a laptop that really nails that element of the design.

As good as the XPS 15 looks, it also has plenty of performance potential. The XPS 15z made some compromises to keep thermals in check, and with Ivy Bridge and Kepler moving the CPU and GPU to smaller process nodes Dell is able to increase performance within the same power envelope. 1080p gaming is still going to be a bit too much with some titles, but if you’re really looking for a gaming laptop Dell already covers that market with their Alienware brand. The XPS is basically a stylish and well built brand that straddles the line between business offerings like the Latitude and Vostro laptops and gaming offerings like the Alienware and Inspiron SE models. (Yes, if you didn’t realize, the new Inspiron SE 15 and SE 17 both sport more powerful GPUs than the XPS 15—along with larger, bulkier chassis that don’t have the cachet of the XPS line.)

The problem is that good looks and performance potential can only take you so far, and when you really try to put the pedal to the metal with the XPS 15, the engine overheats and you end up taking an unscheduled pit stop. How big of a problem this is will depend on what you plan on doing with the laptop. I can certainly see gamers getting very frustrated with the current throttling issues, but I suspect the next official BIOS update will largely address those concerns. For general use—Internet surfing, office tasks, listening to music and watching movies, video encoding, etc.—the throttling problems will most likely never even show up. It’s only when you really push both the CPU and GPU that heat becomes a problem. So if you’re not a super demanding laptop user but you want a stylish and sturdy laptop that should last for half a decade—and you don’t want to deal with business class laptops, or OS X and Apple products—I can still readily recommend the XPS 15 as a good notebook that pleases me on many levels.

As good as the XPS 15 might be for mainstream/fashion conscious users, for power users or enthusiasts that really like to push their hardware to its limits I suspect that the XPS 15 will come up short. Even if Dell can create a BIOS that won’t throttle as badly as the current A04 release, I remain skeptical of their ability to have the XPS 15 run a heavy CPU+GPU load without dropping clock speeds on one or both chips. 1.8GHz was stable with my ThrottleStop testing, but that’s in an air conditioned testing environment, and I wasn’t using the most demanding workloads possible. If you run a pathological workload or “power virus” like OCCT or Furmark or similar, and if you require a laptop that can handle such applications without throttling CPU or GPU clocks, you’ll want to look elsewhere—and probably forget about laptops that are less than an inch thick. And on a related note, I should mention that I’ve seen at least some minor throttling with several other “thin but fast” laptops, so Dell’s not alone here; we’ll be making a concerted effort to check for throttling on all future laptop reviews.

For now, the throttling issues are a big enough concern for me that I’m holding off on a final verdict until we can see what the firmware updates bring. I know from past experience that laptops that seem to run a bit hot and/or loud when they’re new will only get worse as they start to age. If running any game on the XPS 15 today means 100% fan speed and juggling CPU/GPU clocks to keep thermals within an acceptable range, a year or two down the road you might be looking at a laptop that can’t really handle gaming at all. Maybe that matters to you and maybe it doesn’t, but if you don’t plan on doing anything that leverages the discrete GPU, why even have it there in the first place? Depending on what Haswell brings to the table, we might actually see dGPUs disappear outside of dedicated gaming laptops like the Alienware line—and I’m not sure that’s even a bad thing.

If we were judging the XPS 15 by appearances alone, it would easily walk out of here with an award. Depending on what Dell can do with the firmware over the next couple of weeks, we might still have a delayed prize to hand out. Unfortunately, out of the gate the XPS 15 stumbles and Dell will have to work to make up the difference. Until that happens, the XPS 15 is a beautifully crafted laptop with some personality quirks that could be hard to live with long term. Make sure you know what you’re getting into before committing to a relationship, or you could end up feeling burned.

Dell XPS 15 Thermal and Throttling Investigations
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  • yyrkoon - Friday, July 27, 2012 - link

    "I think the Acer M3 looks might tempting value when looking at the graphs. It's got about 90% of the power for about 50% of the price"

    I think it would behoove you to do a bit of research on Acer products. By reading through user reviews from where ever you can find them. Most likely you will find many, many negative reviews. After that try talking to a few people you know personally who have owned Acer laptops.

    Also if driver support is important for you. In the past Acer has been terrible in this department. Even if a well known part is included, you might find that upgrading your drivers might turn out to be a huge hassle, or even impossible.

    If you're looking for a good deal though Dell, and many other companies have good deals a couple times a year. Usually found on deal sites like bensbargins.net. You have to pay attention for a while, and be fast though . . .
  • JNo - Saturday, July 28, 2012 - link

    I got an Acer for my dad and it's doing just fine after 3 years and he takes it out to do research on once or twice a week. I know a lot of people joke about them and that Thinkpads and Macs are better built but plenty of people say that they're actually ok with their Acers (it would behoove you to read a bit wider too I think).

    People on anandtech and other tech sites are usually enthusiasts who often spend money on better kit but I can't afford to spend $100s on better build when Acer quality is 'good enough'. Either way it'll have to be upgraded in 5 years anyway. Mercedez and BMW have better build than Fords or Vauxhalls but I can't afford them either.
  • yyrkoon - Saturday, July 28, 2012 - link

    Point being. You can pick up some incredibly great deals by not impulse buying. Without having to sacrifice too much.

    Just right now there is an HP with a core i5 processor (2.4Ghz ) 6 gb RAM, an AMD 7670, with a 750GB HDD for under $600 ($575) Which I am almost willing to bet will outperform the reviewed laptop as it sits.

    You're right though. Personally I can not afford to buy just any old laptop either. For many reasons. Cost is only one small aspect. Also, I can not afford to spend x amount of money only to have the darned thing break, and have it replaced, or spend money set aside for other things on shipping. To get the system repaired.

    With all that said. I too have found several Acer systems tempting. Then I remember what I have written in the paragraph above. Which is I do not have time / money to spend screwing around with something that should already be working as intended. My values here are obviously going to be different than yours. As I have certain things I will put up with, and some which I will not.

    Some cal that "peace of mind" Which is why Mercedes, and BMW exists.
  • CeriseCogburn - Sunday, July 29, 2012 - link

    Except that piece of mind often breaks down on the high end laptops as well.
    Lots of lemons there, too.

    A better way to go about it is not get the latest thing until enough test bunnies have done so and beaten it approrpiately to have a good answer on what doesn't work and what breaks.

    I have to agree with the other fellow, I've seen a lot of Acer laptops that do well (perfect nothing breaks)over a very long haul, even many Vista models. Their downside is bloatware, and sometimes the re-installation of the webcam on a flat Win install - which can be a real pain - but that also occurs on Asus and other high end laptops.

    So the bottom line is, bragging rights.
  • yyrkoon - Tuesday, July 31, 2012 - link

    Well, I own an Asus, and it cost me $400. Plays games all at acceptable speeds. and all that.

    Own a Toshiba too, which also cost me $400 brand new. Doesn't play a lot of recent titles well, but it has served it's purpose. It is also 5 years old, looks and operates as if brand new.

    Neither of these gave me issues when it came time to upgrade, or retrograde. Period, Both companies have drivers for just about every reasonable solution out there. And then some.

    Also, that Acer M3 as reviewed by this site, sells for $1800 . . . SO yeah screw that. I can pick up and Asus with much better hardware, and software support for half the cost.
  • CeriseCogburn - Sunday, July 29, 2012 - link

    You see concerning this metal encased mac clone, they will put up with nearly anything and live with it.

    Instead one could get a thicker off brand or branded beast and have zero throttling issues and a much prettier screen, but you know, when they are going for the drooling braggart's right to squirt that they have an aluminum shell, anything goes.
  • Zak - Saturday, July 28, 2012 - link

    That's a really good looking laptop. What happened? Did Dell finally hired someone with sense of aesthetics??? But yeah, that trackpad is likely to be a problem for many.
  • CeriseCogburn - Sunday, July 29, 2012 - link

    Looks like a plain jane piece of crap to me - and I can clearly see the mac clone rounded corners.
    It's all in the heads of the wannabe in crowd - sad, really sad.
  • robco - Tuesday, July 31, 2012 - link

    I use a MBP and I'm a little disappointed to see Dell reaching for a near four-year old design, but not being able to nail the thermals. My machine gets warm, but hasn't ever overheated. But the biggest concern is that customization is limited - even more than Apple. When I click on the configs in the Dell site, I can customize the software, but that's about it.

    As for Apple not being innovative, you can say that about every other company in business today. They all stand on the shoulders of those who came before them. But as this demonstrates, how components are assembled and in what sort of enclosure does matter, especially in a laptop. Milling most of the structure out of a single piece of Al is pretty impressive. The fact that Apple can make laptops with fast CPUs and dedicated graphics that still manage to be under 1" thin and less than 6lbs is pretty good.

    But one of the biggest criticisms of Apple has been the lack of options. It seems that Dell is moving toward selling fewer hardware configuration to keep costs down. Too bad, used to be one of their selling points.
  • yyrkoon - Wednesday, August 1, 2012 - link

    No one can say that Apple does not assemble good parts into their MBP laptops. That is, if they expect to be taken seriously. Yes, their cases are superb too.

    However, for people like me, that is not where the problem lies with Apple. In short, proprietary hardware, using proprietary software. At too much cost.

    IF Apple sold their hardware, and Operating system separately / standalone. Personally I would have far fewer issues with them as a company. Also, I do not like their business model for their other mobile products

    Honestly, I have about as much problem with Apple as I do with Microsoft. Maybe slightly more. Thing is, with Windows. IF it stops working for me. I can switch to Linux, BSD, or whatever other Operating system I care to use. All my own choice. On top of all that, i get to choose my own hardware as well.

    So yeah, for me and people like me. "It simply *does not* work". Of course, we actually know how to use a computer too . . .

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