First Impressions: Skin Deep?

When I first laid hands (and eyes) on the new XPS 15, I was extremely impressed. It’s such a noticeable upgrade compared to previous XPS laptops in terms of build quality that I really can’t understate the fact. Dell’s in a bit of a Catch-22 here, of course, with a design that’s very similar to the MacBook Pro 15. On the one hand, if they do a 15” laptop that’s similar but not built as well (e.g. the XPS 15z from last year), they get complaints from people saying, “Apple can do it, so why can’t Dell?” Now they’ve basically silenced those naysayers and instead they’ll get others accusing them of copying Apple’s design. Does that really matter, though? I’d rather have something that looks and feels like a high quality laptop that borrows good design elements from other successful laptops than to get a unique laptop that looks and feels poor. Dell has also taken a few steps to differentiate their design from Apple’s MBP15, and as someone who has often wondered, “Why don’t other OEMs make machined aluminum laptop chassis?” it’s nice to see a laptop that really nails that element of the design.

As good as the XPS 15 looks, it also has plenty of performance potential. The XPS 15z made some compromises to keep thermals in check, and with Ivy Bridge and Kepler moving the CPU and GPU to smaller process nodes Dell is able to increase performance within the same power envelope. 1080p gaming is still going to be a bit too much with some titles, but if you’re really looking for a gaming laptop Dell already covers that market with their Alienware brand. The XPS is basically a stylish and well built brand that straddles the line between business offerings like the Latitude and Vostro laptops and gaming offerings like the Alienware and Inspiron SE models. (Yes, if you didn’t realize, the new Inspiron SE 15 and SE 17 both sport more powerful GPUs than the XPS 15—along with larger, bulkier chassis that don’t have the cachet of the XPS line.)

The problem is that good looks and performance potential can only take you so far, and when you really try to put the pedal to the metal with the XPS 15, the engine overheats and you end up taking an unscheduled pit stop. How big of a problem this is will depend on what you plan on doing with the laptop. I can certainly see gamers getting very frustrated with the current throttling issues, but I suspect the next official BIOS update will largely address those concerns. For general use—Internet surfing, office tasks, listening to music and watching movies, video encoding, etc.—the throttling problems will most likely never even show up. It’s only when you really push both the CPU and GPU that heat becomes a problem. So if you’re not a super demanding laptop user but you want a stylish and sturdy laptop that should last for half a decade—and you don’t want to deal with business class laptops, or OS X and Apple products—I can still readily recommend the XPS 15 as a good notebook that pleases me on many levels.

As good as the XPS 15 might be for mainstream/fashion conscious users, for power users or enthusiasts that really like to push their hardware to its limits I suspect that the XPS 15 will come up short. Even if Dell can create a BIOS that won’t throttle as badly as the current A04 release, I remain skeptical of their ability to have the XPS 15 run a heavy CPU+GPU load without dropping clock speeds on one or both chips. 1.8GHz was stable with my ThrottleStop testing, but that’s in an air conditioned testing environment, and I wasn’t using the most demanding workloads possible. If you run a pathological workload or “power virus” like OCCT or Furmark or similar, and if you require a laptop that can handle such applications without throttling CPU or GPU clocks, you’ll want to look elsewhere—and probably forget about laptops that are less than an inch thick. And on a related note, I should mention that I’ve seen at least some minor throttling with several other “thin but fast” laptops, so Dell’s not alone here; we’ll be making a concerted effort to check for throttling on all future laptop reviews.

For now, the throttling issues are a big enough concern for me that I’m holding off on a final verdict until we can see what the firmware updates bring. I know from past experience that laptops that seem to run a bit hot and/or loud when they’re new will only get worse as they start to age. If running any game on the XPS 15 today means 100% fan speed and juggling CPU/GPU clocks to keep thermals within an acceptable range, a year or two down the road you might be looking at a laptop that can’t really handle gaming at all. Maybe that matters to you and maybe it doesn’t, but if you don’t plan on doing anything that leverages the discrete GPU, why even have it there in the first place? Depending on what Haswell brings to the table, we might actually see dGPUs disappear outside of dedicated gaming laptops like the Alienware line—and I’m not sure that’s even a bad thing.

If we were judging the XPS 15 by appearances alone, it would easily walk out of here with an award. Depending on what Dell can do with the firmware over the next couple of weeks, we might still have a delayed prize to hand out. Unfortunately, out of the gate the XPS 15 stumbles and Dell will have to work to make up the difference. Until that happens, the XPS 15 is a beautifully crafted laptop with some personality quirks that could be hard to live with long term. Make sure you know what you’re getting into before committing to a relationship, or you could end up feeling burned.

Dell XPS 15 Thermal and Throttling Investigations
Comments Locked

109 Comments

View All Comments

  • air_ii - Thursday, July 26, 2012 - link

    Given current fan / throttling profiles, wouldn't it be interesting to see gaming performance of a throttled i7/GF vs nominal (or perhaps turboed?) IGP performance? Perhaps the GF is completely pointless under circumstances?
  • TC2 - Thursday, July 26, 2012 - link

    The best for the Best :) It's an excellent machine!
  • TheTechSmith - Thursday, July 26, 2012 - link

    "And on a related note, I should mention that I’ve seen at least some minor throttling with several other “thin but fast” laptops, so Dell’s not alone here; we’ll be making a concerted effort to check for throttling on all future laptop reviews."

    Yes! I think this is a great idea. I've believed for years that laptops like the one that you just reviewed have been slapped together without proper thermal design (lack of the required mechanical knowledge, reluctance to put in the required money/time?) in order to sell it on specs, and the end result is terrible, and I don't think there is enough awareness on this issue. I posted a little earlier on my XPS M1330 which is a 4 year old computer with the same issue. If reviews start testing for this specifically and compare laptops quantitatively against other laptops (temperature and average frame-rate of select games over time?), then perhaps companies that are poor in this area will hire the required mechanical engineers and dedicate the proper money and time to do it right.
  • SovereignGFC - Thursday, July 26, 2012 - link

    On page 7, it was noted the laptop shut down under load after ThrottleStop was used to force it to run at a specified speed rather than the BIOS-controlled throttled speed.

    According to Intel (http://ark.intel.com/products/64901), this CPU is rated for a TJunction (maximum core temperature) of 105C. The CPU only hit 100C during these tests, so that implies to me that CPU temperature, while VERY high, was within spec and should not have triggered a shut-down.

    If the GPU hit its limit, that's a different story.

    However, as an owner of an XPS1640, well-known for behaving similarly, I have to ask whether the A/C adapter Dell shipped is adequate for such a powerful machine. The A/C adapter was sized based on the machine being throttled, not unlocked the way ThrottleStop will permit it to run. I can offer at least one anecdote (many more can be found on NotebookReview's forums) about A/C adapter vs. thermals. This throttling was present in the Latitude E6X00 series of professional notebooks, one of which is owned by a friend. After showing him how he wasn't getting the performance he paid for, he un-throttled his CPU and ran Prime95 to test its thermals.

    The machine shut down in a few minutes and the A/C adapter was too hot to touch for a while afterward.

    Many XPS1640 owners reported that calling Dell, mentioning "throttling" and asking for a 130w A/C adapter allowed their machines to run properly under "full load." Even though components would be subjected to high heat (I've seen 103C on my Core 2 Duo, 88C on the GPU) they would also receive enough energy to operate as designed, rather than stressing or even destroying the A/C adapter in the process.
  • JarredWalton - Thursday, July 26, 2012 - link

    I can't test this right now, but the thought that we might be exceeding the power limit did cross my mind. I don't think that's the case, however, as there are various triggers that can cause a system to shut down. I'm guessing Dell defined a maximum temperature of some other component, or that something on the motherboard is overheating. I'll look into power draw when I return home next week.
  • SovereignGFC - Thursday, July 26, 2012 - link

    Thanks.

    What annoys me the most is that we get these half-crippled machines that emphasize form over function. I don't care if it looks like a brick--it's a gaming machine and gaming machines need to dissipate huge amounts of heat.

    http://forum.notebookreview.com/dell-xps-studio-xp... - That's a massive discussion about heat/power throttle on the 16XX series.

    http://forum.notebookreview.com/dell-xps-studio-xp... - People are already talking about the L521X negatively, "it throttles so badly under a realistic gaming load that I'm returning it."

    That said, I don't see any "load" (power) related throttling mentioned.
  • CeriseCogburn - Sunday, July 29, 2012 - link

    Yes, good points.
    Doesn't matter if this site's is under performing from the lack of adequate ps as that is what end users will be receiving, except in the sense it would be nice to know. It certainly wouldn't surprise me if it was. I doubt they're going to purchase a 130W universal adapter to find out.

    Great points, I agree with you, the insane emphasis on looks bothers me as well - it's even worse in discrete video cards, as you won't be staring at them as you game - with a laptop I can excuse quite a bit of it - as you will be looking at it a lot.
  • SovereignGFC - Monday, July 30, 2012 - link

    If enough people complain (like the XPS 16), Dell will give out 130w adapters like candy, even though by themselves they did not solve the problem with the XPS 16. Only completely cutting the BIOS out of the CPU equation and replacing it with ThrottleStop let my laptop run like it was supposed to.

    If tests on sites like Anand say "This laptop needs MO' POWAH!" then Dell will probably jump at a cheap "fix." I'm not saying we know for sure a larger adapter is required (that's what the tests will be for) but experience suggests power may be a factor.
  • JarredWalton - Thursday, August 9, 2012 - link

    Just to update (and spoil the surprise): I plugged the XPS 15 into a 135W Dell adapter; throttling still occurs just as quickly as before, so it's not a power adapter problem.
  • JNo - Thursday, July 26, 2012 - link

    I think the Acer M3 looks might tempting value when looking at the graphs. It's got about 90% of the power for about 50% of the price. Sure it's not all about specs and Acer's build quality and looks are nowhere near that of the Dell but I can't ignore that price differential.

    So what are you really missing out with the Acer? Two things spring to mind: 1) no SSD - easy; buy your own and clone the HDD and you're still alot cheaper than the Dell with your own preferred brand and size of SSD. 2) The rubbish 1366x786 TN panel on the Acer. This is much trickier I prefer lower resolutions for games anyway but 1650x800 or 1080p would be much better for work. Only question is, can you buy and fit a better panel yourself cheaply if you're willing and able?

Log in

Don't have an account? Sign up now