First Impressions: Skin Deep?

When I first laid hands (and eyes) on the new XPS 15, I was extremely impressed. It’s such a noticeable upgrade compared to previous XPS laptops in terms of build quality that I really can’t understate the fact. Dell’s in a bit of a Catch-22 here, of course, with a design that’s very similar to the MacBook Pro 15. On the one hand, if they do a 15” laptop that’s similar but not built as well (e.g. the XPS 15z from last year), they get complaints from people saying, “Apple can do it, so why can’t Dell?” Now they’ve basically silenced those naysayers and instead they’ll get others accusing them of copying Apple’s design. Does that really matter, though? I’d rather have something that looks and feels like a high quality laptop that borrows good design elements from other successful laptops than to get a unique laptop that looks and feels poor. Dell has also taken a few steps to differentiate their design from Apple’s MBP15, and as someone who has often wondered, “Why don’t other OEMs make machined aluminum laptop chassis?” it’s nice to see a laptop that really nails that element of the design.

As good as the XPS 15 looks, it also has plenty of performance potential. The XPS 15z made some compromises to keep thermals in check, and with Ivy Bridge and Kepler moving the CPU and GPU to smaller process nodes Dell is able to increase performance within the same power envelope. 1080p gaming is still going to be a bit too much with some titles, but if you’re really looking for a gaming laptop Dell already covers that market with their Alienware brand. The XPS is basically a stylish and well built brand that straddles the line between business offerings like the Latitude and Vostro laptops and gaming offerings like the Alienware and Inspiron SE models. (Yes, if you didn’t realize, the new Inspiron SE 15 and SE 17 both sport more powerful GPUs than the XPS 15—along with larger, bulkier chassis that don’t have the cachet of the XPS line.)

The problem is that good looks and performance potential can only take you so far, and when you really try to put the pedal to the metal with the XPS 15, the engine overheats and you end up taking an unscheduled pit stop. How big of a problem this is will depend on what you plan on doing with the laptop. I can certainly see gamers getting very frustrated with the current throttling issues, but I suspect the next official BIOS update will largely address those concerns. For general use—Internet surfing, office tasks, listening to music and watching movies, video encoding, etc.—the throttling problems will most likely never even show up. It’s only when you really push both the CPU and GPU that heat becomes a problem. So if you’re not a super demanding laptop user but you want a stylish and sturdy laptop that should last for half a decade—and you don’t want to deal with business class laptops, or OS X and Apple products—I can still readily recommend the XPS 15 as a good notebook that pleases me on many levels.

As good as the XPS 15 might be for mainstream/fashion conscious users, for power users or enthusiasts that really like to push their hardware to its limits I suspect that the XPS 15 will come up short. Even if Dell can create a BIOS that won’t throttle as badly as the current A04 release, I remain skeptical of their ability to have the XPS 15 run a heavy CPU+GPU load without dropping clock speeds on one or both chips. 1.8GHz was stable with my ThrottleStop testing, but that’s in an air conditioned testing environment, and I wasn’t using the most demanding workloads possible. If you run a pathological workload or “power virus” like OCCT or Furmark or similar, and if you require a laptop that can handle such applications without throttling CPU or GPU clocks, you’ll want to look elsewhere—and probably forget about laptops that are less than an inch thick. And on a related note, I should mention that I’ve seen at least some minor throttling with several other “thin but fast” laptops, so Dell’s not alone here; we’ll be making a concerted effort to check for throttling on all future laptop reviews.

For now, the throttling issues are a big enough concern for me that I’m holding off on a final verdict until we can see what the firmware updates bring. I know from past experience that laptops that seem to run a bit hot and/or loud when they’re new will only get worse as they start to age. If running any game on the XPS 15 today means 100% fan speed and juggling CPU/GPU clocks to keep thermals within an acceptable range, a year or two down the road you might be looking at a laptop that can’t really handle gaming at all. Maybe that matters to you and maybe it doesn’t, but if you don’t plan on doing anything that leverages the discrete GPU, why even have it there in the first place? Depending on what Haswell brings to the table, we might actually see dGPUs disappear outside of dedicated gaming laptops like the Alienware line—and I’m not sure that’s even a bad thing.

If we were judging the XPS 15 by appearances alone, it would easily walk out of here with an award. Depending on what Dell can do with the firmware over the next couple of weeks, we might still have a delayed prize to hand out. Unfortunately, out of the gate the XPS 15 stumbles and Dell will have to work to make up the difference. Until that happens, the XPS 15 is a beautifully crafted laptop with some personality quirks that could be hard to live with long term. Make sure you know what you’re getting into before committing to a relationship, or you could end up feeling burned.

Dell XPS 15 Thermal and Throttling Investigations
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  • xype - Wednesday, July 25, 2012 - link

    Never said it was the pinnacle. But feel free to educate me how above industry average growth is "struggling" or, alternatively, show me some data for the past 5 years that shows Apple’s sales dipping lower than those of their competitors.

    Unless, for some reason, Apple gets paid with magic dollars that increase their value after Apple receives them, their PC profits do not come about from "struggling".

    But hey, since you told me, I’m gonna get a real hard grip on my desk now while you look for data to support your claims. Wheee!
  • ananduser - Wednesday, July 25, 2012 - link

    Above average industry growth ? You should check Lenovo and Asus' numbers for above average growth, double digits. For the most recent quarter Apple stagnated.
  • xype - Thursday, July 26, 2012 - link

    Ugh. Yeah, most recent quarter. That totally negates the past, what, 5 years? Apple is doomed! o_O
  • ananduser - Thursday, July 26, 2012 - link

    I didn't say that. You seem to extract Apple out of the PC landscape like they were pushing PowerPC hardware. Not anymore. Ever since they switched to Intel their growth was steady but small. So no Apple does not have above average industry growth. Other PC OEMs do.
  • CeriseCogburn - Sunday, July 29, 2012 - link

    Hey you got overconfident and he upped the ante and provided the heat that destroyed your smug appletude.
    The least you should have done is take it like an appleseed, but instead you smarted off and made up a sucky strawman.
    tsk tsk, Steve is disappointed. You're fired.
  • yyrkoon - Wednesday, July 25, 2012 - link

    Except, those "PC makers" who are "retards" actually contribute to the technology specifications. For hardware used in your precious Apple systems.

    x86-64 CPU's /chipsets, nVidia graphics cards, SATA, PCIe, Thunderbolt, , etc, etc.

    Matter of a fact. Apple did not even make the first laptop. Epson 1981, Microsoft 1982, Compaq 1988, IBM 1984, Radio Shack 1983 ( In collaboration with Microsoft ), and possibly NEC 1989 all had designs before Apple in 1989. Not to mention others dating back to 1979.

    So who is thinking "differently" again ? Do not even get me started on OSX.

    So, if not for the technology giants of the world. Apple would not even have existed. Like many others in the industry, they take the ideas from others, and improve on them. Improvement is also a subjective term in this situation.
  • xype - Thursday, July 26, 2012 - link

    Who contributes to technology specifications? Dell? Asus? Acer? HP?

    Did Intel start targeting the ultra-low-power CPU specs because of all of these guys, who made the first "Ultrabook"?

    And how "special" do you have to be to think I was claiming Apple made the first laptop? Duh?

    Unibody aluminium enclosures, retina display, the ultrabook form factor, thunderbolt, etc are not popping up in Acers and Asuses and Dells first. I’m NOT claiming Apple is the end all be all (as some specialitos here seem to think), but they DO contribute their share to the ecosystem and claiming they don’t and that they are just "assembling" PC parts is reeking of butthurt, especially seeing how HP and now Dell seem completely unable to make "premium" laptops that don’t looks like MacBook knock-offs.

    Which is my original point: it’s annoying that they don’t, because people are not buying only Macs and it would be really nice to have some hardware that actually looked different. They just don’t give enough of a shit.
  • yyrkoon - Friday, July 27, 2012 - link

    The point was. Apple does currently makes a system that is based on PC ( x86 compatible ) parts. They do not come up with technology ideas. They buy decent / good parts and assemble them. Then they write a limited driver base into their operating system to support such hardware.

    Which in fact is a good idea, but very limited. General purpose computing, that is limited by software support. For software titles, and additional hardware. Then, it is also very proprietary in comparison to other alternatives. You're locked into their hardware, and software.

    The reason why OEM PC vendors "dont give a shit" is that such systems cost a lot, and PC system purchasers are cheap. If you were to compare lets say Dell to Apple. I think you would find that Dell probably sells many more systems *This* is an "Apple" to Apples comparison. Now, as for who actually makes more money . . . I have no idea. Nor do I care.

    As far as who actually contributes to PC technology. Try using google. I think you would very likely find Intel, AMD, IBM, supermicro, and Epson among them. Then, many others in the PC industry like Asus.
  • CeriseCogburn - Sunday, July 29, 2012 - link

    A black keyboard area is a scourge on us all.

    Used to be you could see all laptop keyboards in the dark without back lighting, until the pliable masses were all doggy trained into loving black on everything - now they're just invisible past dusk. Pavlov man - the training is actually amazing.

    Yeah, so strike one for the crap black keyboard and area, and I include the mindless drooling dogams in that strike as well.
    That's also why they all make maccy looking clones- because the idiot masses respond like clockwork.
  • yyrkoon - Wednesday, July 25, 2012 - link

    Jarred, how about setting processor affinity to 2 cores only ? Then retesting a game or two ? The results should be interesting.

    I'm thinking that game performance should get a boost, and CPU temps should drop some.

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