First Impressions: Skin Deep?

When I first laid hands (and eyes) on the new XPS 15, I was extremely impressed. It’s such a noticeable upgrade compared to previous XPS laptops in terms of build quality that I really can’t understate the fact. Dell’s in a bit of a Catch-22 here, of course, with a design that’s very similar to the MacBook Pro 15. On the one hand, if they do a 15” laptop that’s similar but not built as well (e.g. the XPS 15z from last year), they get complaints from people saying, “Apple can do it, so why can’t Dell?” Now they’ve basically silenced those naysayers and instead they’ll get others accusing them of copying Apple’s design. Does that really matter, though? I’d rather have something that looks and feels like a high quality laptop that borrows good design elements from other successful laptops than to get a unique laptop that looks and feels poor. Dell has also taken a few steps to differentiate their design from Apple’s MBP15, and as someone who has often wondered, “Why don’t other OEMs make machined aluminum laptop chassis?” it’s nice to see a laptop that really nails that element of the design.

As good as the XPS 15 looks, it also has plenty of performance potential. The XPS 15z made some compromises to keep thermals in check, and with Ivy Bridge and Kepler moving the CPU and GPU to smaller process nodes Dell is able to increase performance within the same power envelope. 1080p gaming is still going to be a bit too much with some titles, but if you’re really looking for a gaming laptop Dell already covers that market with their Alienware brand. The XPS is basically a stylish and well built brand that straddles the line between business offerings like the Latitude and Vostro laptops and gaming offerings like the Alienware and Inspiron SE models. (Yes, if you didn’t realize, the new Inspiron SE 15 and SE 17 both sport more powerful GPUs than the XPS 15—along with larger, bulkier chassis that don’t have the cachet of the XPS line.)

The problem is that good looks and performance potential can only take you so far, and when you really try to put the pedal to the metal with the XPS 15, the engine overheats and you end up taking an unscheduled pit stop. How big of a problem this is will depend on what you plan on doing with the laptop. I can certainly see gamers getting very frustrated with the current throttling issues, but I suspect the next official BIOS update will largely address those concerns. For general use—Internet surfing, office tasks, listening to music and watching movies, video encoding, etc.—the throttling problems will most likely never even show up. It’s only when you really push both the CPU and GPU that heat becomes a problem. So if you’re not a super demanding laptop user but you want a stylish and sturdy laptop that should last for half a decade—and you don’t want to deal with business class laptops, or OS X and Apple products—I can still readily recommend the XPS 15 as a good notebook that pleases me on many levels.

As good as the XPS 15 might be for mainstream/fashion conscious users, for power users or enthusiasts that really like to push their hardware to its limits I suspect that the XPS 15 will come up short. Even if Dell can create a BIOS that won’t throttle as badly as the current A04 release, I remain skeptical of their ability to have the XPS 15 run a heavy CPU+GPU load without dropping clock speeds on one or both chips. 1.8GHz was stable with my ThrottleStop testing, but that’s in an air conditioned testing environment, and I wasn’t using the most demanding workloads possible. If you run a pathological workload or “power virus” like OCCT or Furmark or similar, and if you require a laptop that can handle such applications without throttling CPU or GPU clocks, you’ll want to look elsewhere—and probably forget about laptops that are less than an inch thick. And on a related note, I should mention that I’ve seen at least some minor throttling with several other “thin but fast” laptops, so Dell’s not alone here; we’ll be making a concerted effort to check for throttling on all future laptop reviews.

For now, the throttling issues are a big enough concern for me that I’m holding off on a final verdict until we can see what the firmware updates bring. I know from past experience that laptops that seem to run a bit hot and/or loud when they’re new will only get worse as they start to age. If running any game on the XPS 15 today means 100% fan speed and juggling CPU/GPU clocks to keep thermals within an acceptable range, a year or two down the road you might be looking at a laptop that can’t really handle gaming at all. Maybe that matters to you and maybe it doesn’t, but if you don’t plan on doing anything that leverages the discrete GPU, why even have it there in the first place? Depending on what Haswell brings to the table, we might actually see dGPUs disappear outside of dedicated gaming laptops like the Alienware line—and I’m not sure that’s even a bad thing.

If we were judging the XPS 15 by appearances alone, it would easily walk out of here with an award. Depending on what Dell can do with the firmware over the next couple of weeks, we might still have a delayed prize to hand out. Unfortunately, out of the gate the XPS 15 stumbles and Dell will have to work to make up the difference. Until that happens, the XPS 15 is a beautifully crafted laptop with some personality quirks that could be hard to live with long term. Make sure you know what you’re getting into before committing to a relationship, or you could end up feeling burned.

Dell XPS 15 Thermal and Throttling Investigations
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  • doubledeej - Monday, August 13, 2012 - link

    I've bought Dells almost exclusively for 15 years and for the first time they don't offer a machine that meets my needs.

    I'm a developer, so I type an awful lot. And Dell, along with most other laptop manufacturers, seems to think that nobody actually does any editing on their computers any longer. The omission of dedicated Home, End, Page Up and Page Down keys kills productivity. Yes, I know there is a Fn+ keyboard combo to get to these... but it really hurts the brain when you have to start thinking about holding Control, Shift, and Fn before pressing the left arrow to highlight a document from the current location to the beginning... four keys for any operation is too many.

    It saddens me that computer vendors don't think of their power users when designing machines. Who else are going to be their biggest cheerleaders?
  • alfling - Thursday, August 23, 2012 - link

    still no review of Dell Inspiron 15R SE?
  • alfling - Friday, August 24, 2012 - link

    Dear Jarred Walton, can you please retest gaming with A06 BIOS?
  • ogrfnkl - Saturday, August 25, 2012 - link

    Well, the A06 BIOS update is out as of 8/8/2012, and according to the description on the Dell website, it does address some thermal issues. Specifically, it says: "Set the temps control Tc at 80 degree C for GPS on Sbios. Based on EC X43 version and cut in thermal table V08." Whatever the heck that's supposed to mean! :<

    It would be great to know whether or not, and to what extent, this update fixes the thermal and throttling issues described in the review. I hope Jarred can re-run the gaming tests and post the new results soon...

    Thanks!
  • ogrfnkl - Saturday, August 25, 2012 - link

    Sorry, sorry, I hadn't checked the previous messages -- the new testing has already been done. Thanks, Jarred!
  • tipoo - Sunday, August 26, 2012 - link

    http://forum.notebookreview.com/dell-xps-studio-xp...
  • ogrfnkl - Sunday, August 26, 2012 - link

    First of all, the thread you've pointed to is from BEFORE the 8/8/2012 A06 update, which is the fix "Dell-Bill_B" is talking about. Second, here is a post by "Dell-Bill_B" from a little further on in the thread (http://forum.notebookreview.com/dell-xps-studio-xp... which I think pretty much gives us the final answer on this whole thermal/throttling topic:

    "If you require a system that will run the CPU and GPU at 100% load concurrently for more than a few seconds, you bought the wrong system."

    Doesn't get any clearer than that, does it? This pretty much nails it for me; I'm starting to look elsewhere for my next system... My question is, why would anyone NOT expect their computer to run at its top speed for a lot more than a few seconds? If it can't, that top speed is completely useless, isn't it? I'd much rather go for an L502x, whose top speed is a few % slower than the L521X's, but it actually CAN and does sustain it indefinitely. Not to mention the absolutely, mindblowingly gorgeous screen on that system.
  • stcloude - Sunday, October 14, 2012 - link

    Dell is on revision A11 of the BIOS. Has this revision resolved the throttling issue at all? I am really disappointed that it has the throttling and wifi issues. I need a new laptop, and wanted something with the build quality of the MacBook Pro, and really thought this was it. I am so tempted to go with Mac, but unfortunately my job requires that I have a PC.
  • Tobi KKKK - Thursday, November 22, 2012 - link

    I am also interested in the throttling behaviour under load.

    Meanwhile, Dell has published A12 of the BIOS.

    - Has this revision reduced or at least resolved the throttling issue?
    - Do you recognize a progress from A06 to A12?
    - Do you think Dell is able to solve the htermal issues via BIOS?

    Could you please give it a try and tell us your assessment? Thank you very much!

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