ABIT KV7 (KT600): Budget Performance in a Small Package
by Evan Lieb on September 7, 2003 10:42 PM EST- Posted in
- Motherboards
ABIT KV7: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 72 (business) hours to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don’t receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
You can access ABIT’s RMA policy by going to their Taiwan web site first, at www.abit.com.tw. Click on the English (Americas) hyperlink and then click the eRMA (also known as Express RMA) hyperlink on the left-hand side of your screen (under the heading “support services”). Here, you will find an extensive description of ABIT’s RMA policy. Once you have finished reading ABIT’s policy, scroll down until you find a hyperlink reading www.abitusa-rma.com and click on it. Sift through the options until you reach three hyperlinks listing warranty info, RMA policy (again) and FAQ. Once you have read all the conditions click on “I accept” and you will find a short RMA request form to fill out. Overall, ABIT makes finding and filling out RMA information quick and easy, not nearly as painstaking as other motherboard RMA procedures.
There are two main points that we’d like to reiterate about ABIT’s RMA policy:
1. ABIT, in contrast to other motherboard manufacturers, encourages the consumer to make direct contact with their RMA service instead of the predictable, “please get in touch with the vendor from whom you purchased the motherboard from”.For ABIT tech support information, end users should head on over to their U.S. website and click on the “support” hyperlink. This hyperlink will immediately take you to their primary tech support web page. ABIT clearly and concisely outlines several procedures for end users to follow before directly contacting ABIT tech support. You may view this page in its entirety by clicking here. ABIT also posts their e-mail address at the bottom of that tech support web page.. Reaching ABIT by phone is fairly simple. Just ring them at the following number: 510-492-0968. ABIT holds excellent hours, ranging from 9:00am to 6:00pm. ABIT's phone hours are a bit better in the U.S., but other top tier motherboard makers like ASUS keep slightly better hours (of course, ASUS doesn’t really answer their tech support phone calls, so it hardly matters).
2. Upon receiving a user’s defective product in the terms the end user has set, ABIT will process the RMA and return the fixed product typically within the neighborhood of 10 business days.
Overall, we found ABIT’s RMA policy and tech support response time to be of the absolute best quality out of any of the top 5 desktop motherboard makers. We can’t think of a single reason why any end user would be unhappy with ABIT’s customer support or eRMA. Memory maker OCZ is similar to ABIT in this aspect of their operations — polite and speedy customer service to the average user and enthusiast alike.
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Anonymous User - Saturday, September 13, 2003 - link
Oh, so since I'm anonymous, I'm not a human being with feelings? Your behavior is completely unjustifiable because for one, it was only *your* opinion that my original post was cold and rude, and for two, I really don't think Mr. Lieb would give a shit even if I *was* cold and rude. This is a professional site and based on his response to my original comment I believe Mr. Lieb is also a professional who acted appropriately to a legitimate comment about his work. I really doubt that you're the difference-maker who makes Mr. Lieb feel good about the work he has done. Who told you that his feelings were hurt anyway? Are you Mr. Lieb's big brother or something? I'm simply amazed at how you can assume so many things based on my original comment. Egregious? That's frickin' hilarious. How the heck did you deduce that from my little comment? I mean, LISTEN TO YOURSELF. "After my first post, I have to admit that I just kept going because I was having fun..." Do you not see the hypocrisy in your words my son? You preach sensitivity and the sparing of feelings, you rush to the defense of "poor, hurt feelings" Evan, yet you enjoy acting like an asshole to others. The best part is when you tell me to lighten up, and then you tell me to be more sensitive. So which one is it? This whole thing started because *you* were overly sensitive about my comment, so maybe *you're* the one who should lighten up.I wonder when the mods will delete these useless comments, or whether they're getting a good laugh out of them. haha!
Anonymous User - Saturday, September 13, 2003 - link
In all sincerity, I initially posted #13 because I thought your original post was rather cold and rude. As a result, I wanted to help Evan laugh it off and feel good about the work he had done. I think that sometimes when we are in a forum such as this, we forget that the people receiving our comments and criticisms are human beings with feelings. I find this particularly inappropriate when they are identifiable by name, as is the case for Evan (but not for you or me). I would have preferred to see something like, "Hey, great review, but you had a typo." At least then you spare the person's feelings, and are ultimately more successful in getting your point across if you truly believe that the omission of a word is such an egregious error.After my first post, I have to admit that I just kept going because I was having fun since you appeared to respond to every post I made. In terms of making everyone miserable, please review the posts above and see if you can find anyone else complaining. In closing, lighten up. I encourage you to think before you post (advice that equally applies to me and others) and try to be more sensitive.
Anonymous User - Saturday, September 13, 2003 - link
Oh, and yes, Evan, I just meant to point out that you were missing a word in that sentence. I take back what I said about you not caring, because I had read your comment #14 before #11. I was just a little bit upset with the rudeness of #13. Keep up the good work!Anonymous User - Saturday, September 13, 2003 - link
Wow, you really need to get a life. Did you even have a point to make in your original post #13? Or are you just here to make things miserable for everyone? Talk about taking things to the extreme...Anonymous User - Saturday, September 13, 2003 - link
#18 Cease! Desist! I surrender. I concede. You win. You are right. I apologize.P.S. When beginning a sentence with a clause that starts with because, you should separate the clause from the remainder of the sentence with a comma. The truth is that you forgot the comma.
Anonymous User - Saturday, September 13, 2003 - link
To #18: Again, I really don't see why you have to be so sarcastic. This is a page for making comments and a comment about a "minor" typographical error is still a comment. If there are rules against making observations like the one I made, then please point me to it so I won't repeat it. Because of your tone and attitude I am explicitly *not* going to share my thoughts on the content of the review with you, but I doubt that you were serious when you were saying that anyway. I just don't see why you have to get so worked up about a little comment. Even the author didn't say anything about it, because as you said, it's a "minor" error that's easily corrected. It was just that at the time I read the article, it was incorrect. Finally, unlike you all my comments have been honest and sincere, and I maintain that I have taken the high road in response to your blatant sarcasm. The truth is you did omit an "s" in your comment, and I was merely stating a fact (and not being sarcastic) as well as demonstrating to you that some people do in fact notice these things.Anonymous User - Saturday, September 13, 2003 - link
Thank you, #17, for your observation as to my omission of the letter "s" in my previous post as #13. I have no problem with acknowledging errors when I make them and I appreciate your bringing this to my attention. At the same time, I am pleased to see that I may have been helpful to you. In contrast to your initial comment as #5, you actually discussed the content of my post rather than focusing exclusively on a minor typographical error. It seems that progress has been made! I welcome reading any thoughts you may have as to the content of the review of the Abit KV7.P.S. If you were trying to take the high road, you seem to have abandoned it with your P.S. Cheers!
Anonymous User - Friday, September 12, 2003 - link
#13, there is no need to be sarcastic. I don't understand why you're so offended by my pointing out a simple grammatical error. I did not take any time to carefully proofread the article, as you put it. I encountered it on my first read. As a news and review website, I believe that AnandTech.com should at least make an effort to write articles that are free of errors and I was merely trying to point out a mistake in case it was missed by the author and/or the editor. Based on #14's response, however, I doubt that the author cares very much about this issue. I was very tempted to take #13's sarcasm route but I think I'll take the high road here. Thank you for taking the time to read my comments.P.S. #13, you spelled "consistent" incorrectly. Sorry, I'm just an astute reader, these things pop out at me.
Anonymous User - Tuesday, September 9, 2003 - link
About the mentioning about a natural increased voltage fluctuations at "certain values", is there a good rundown of around what specific values those values would be? Perhaps it might be worthwile to raise the voltage by a 0.025 increment if less fluctuation could be achieved.Anonymous User - Tuesday, September 9, 2003 - link
Evan, thanks for helping out on the FSB/RAM question. It seems that when setting the FSB with a manual option then the RAM frequency is kept in sync at all times, regardless of what the separate DRAM speed setting is set to. It's reassuring to be able to confirm such things with CPU-z.