First Impressions: Skin Deep?

When I first laid hands (and eyes) on the new XPS 15, I was extremely impressed. It’s such a noticeable upgrade compared to previous XPS laptops in terms of build quality that I really can’t understate the fact. Dell’s in a bit of a Catch-22 here, of course, with a design that’s very similar to the MacBook Pro 15. On the one hand, if they do a 15” laptop that’s similar but not built as well (e.g. the XPS 15z from last year), they get complaints from people saying, “Apple can do it, so why can’t Dell?” Now they’ve basically silenced those naysayers and instead they’ll get others accusing them of copying Apple’s design. Does that really matter, though? I’d rather have something that looks and feels like a high quality laptop that borrows good design elements from other successful laptops than to get a unique laptop that looks and feels poor. Dell has also taken a few steps to differentiate their design from Apple’s MBP15, and as someone who has often wondered, “Why don’t other OEMs make machined aluminum laptop chassis?” it’s nice to see a laptop that really nails that element of the design.

As good as the XPS 15 looks, it also has plenty of performance potential. The XPS 15z made some compromises to keep thermals in check, and with Ivy Bridge and Kepler moving the CPU and GPU to smaller process nodes Dell is able to increase performance within the same power envelope. 1080p gaming is still going to be a bit too much with some titles, but if you’re really looking for a gaming laptop Dell already covers that market with their Alienware brand. The XPS is basically a stylish and well built brand that straddles the line between business offerings like the Latitude and Vostro laptops and gaming offerings like the Alienware and Inspiron SE models. (Yes, if you didn’t realize, the new Inspiron SE 15 and SE 17 both sport more powerful GPUs than the XPS 15—along with larger, bulkier chassis that don’t have the cachet of the XPS line.)

The problem is that good looks and performance potential can only take you so far, and when you really try to put the pedal to the metal with the XPS 15, the engine overheats and you end up taking an unscheduled pit stop. How big of a problem this is will depend on what you plan on doing with the laptop. I can certainly see gamers getting very frustrated with the current throttling issues, but I suspect the next official BIOS update will largely address those concerns. For general use—Internet surfing, office tasks, listening to music and watching movies, video encoding, etc.—the throttling problems will most likely never even show up. It’s only when you really push both the CPU and GPU that heat becomes a problem. So if you’re not a super demanding laptop user but you want a stylish and sturdy laptop that should last for half a decade—and you don’t want to deal with business class laptops, or OS X and Apple products—I can still readily recommend the XPS 15 as a good notebook that pleases me on many levels.

As good as the XPS 15 might be for mainstream/fashion conscious users, for power users or enthusiasts that really like to push their hardware to its limits I suspect that the XPS 15 will come up short. Even if Dell can create a BIOS that won’t throttle as badly as the current A04 release, I remain skeptical of their ability to have the XPS 15 run a heavy CPU+GPU load without dropping clock speeds on one or both chips. 1.8GHz was stable with my ThrottleStop testing, but that’s in an air conditioned testing environment, and I wasn’t using the most demanding workloads possible. If you run a pathological workload or “power virus” like OCCT or Furmark or similar, and if you require a laptop that can handle such applications without throttling CPU or GPU clocks, you’ll want to look elsewhere—and probably forget about laptops that are less than an inch thick. And on a related note, I should mention that I’ve seen at least some minor throttling with several other “thin but fast” laptops, so Dell’s not alone here; we’ll be making a concerted effort to check for throttling on all future laptop reviews.

For now, the throttling issues are a big enough concern for me that I’m holding off on a final verdict until we can see what the firmware updates bring. I know from past experience that laptops that seem to run a bit hot and/or loud when they’re new will only get worse as they start to age. If running any game on the XPS 15 today means 100% fan speed and juggling CPU/GPU clocks to keep thermals within an acceptable range, a year or two down the road you might be looking at a laptop that can’t really handle gaming at all. Maybe that matters to you and maybe it doesn’t, but if you don’t plan on doing anything that leverages the discrete GPU, why even have it there in the first place? Depending on what Haswell brings to the table, we might actually see dGPUs disappear outside of dedicated gaming laptops like the Alienware line—and I’m not sure that’s even a bad thing.

If we were judging the XPS 15 by appearances alone, it would easily walk out of here with an award. Depending on what Dell can do with the firmware over the next couple of weeks, we might still have a delayed prize to hand out. Unfortunately, out of the gate the XPS 15 stumbles and Dell will have to work to make up the difference. Until that happens, the XPS 15 is a beautifully crafted laptop with some personality quirks that could be hard to live with long term. Make sure you know what you’re getting into before committing to a relationship, or you could end up feeling burned.

Dell XPS 15 Thermal and Throttling Investigations
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  • JarredWalton - Wednesday, July 25, 2012 - link

    Email Anand or Vivek and tell them to get some Windows Boot Camp numbers! I'd do it myself if I had a Mac, but I'm not willing to buy one just to test Windows. (Note: Vivek *ought* to be doing Windows testing already, so hopefully we'll get numbers sooner rather than later.)
  • ananduser - Friday, July 27, 2012 - link

    I think Windows exclusive users should review Windows, like you. We don't want a site like the Verge where dedicated long time Apple fans(aka Verge staff) review Windows in a whimsical fashion.
  • RDO CA - Wednesday, July 25, 2012 - link

    Your showing a 16x9 aspect for the Apple
  • TheTechSmith - Wednesday, July 25, 2012 - link

    I feel "burned" to use Jarred's words by throttling caused by overheating with my 2008 M1330 :( It's performance has become so bad that after watching YouTube videos for half an hour or so it becomes so slow that I switch to my iPhone. It doesn't help that this computer has the defective Nvidia 8400M GS chip which just adds more heat to the mix and causes it to throttle faster. I've been reading about newer Dell XPS laptops in the user reviews and it's common to see someone complaining of throttling due to overheating. I just don't think Dell has the engineering ability to make a powerful computer compact... The one I have now is probably my last Dell for personal use. To be fair to Dell, my work computer is a Precision M4600, and it is huge but has never let me down. For personal use my next one is probably going to a Retina MacBook Pro.
  • seapeople - Monday, July 30, 2012 - link

    Agreed, Dell needs to work on improved cooling/thermals. While playing SCII at 1080p/high settings on my Dell 17" XPS L702x I get good framerates (~45-50 fps), but then after I installed HWMonitor I found that CPU temperatures frequently hit 97C after ~1 hour of playing. After seeing this I now run the game at 99% CPU (which disables turboboost), which still gives me ~40 fps, but temperatures now max out about 79C.

    If I hadn't installed HWMonitor and noticed these ridiculous temperatures, I'd probably have a dead motherboard in a year, or worse yet just slightly out of warranty.
  • Sunburn74 - Wednesday, July 25, 2012 - link

    Stop mucking about you guys and give the people what they want! A definitive review on the Asus Zenbook Prime
  • tahoward - Wednesday, July 25, 2012 - link

    Quality chassis material and conservative/good look - Check
    Good hardware platform - Check
    Adequate platform cooling - Negatory

    I really wanted to see this laptop succeed but saw the ship sinking fast after people on notebookreview's forums started reporting on their received units' throttling and "Faraday cage" wifi issues. Reading your stress bench results with throttlestop put the final nail in the coffin; otherwise, I would have returned my mid 2012 cmbp and save a good chunk of change purchasing Dell's l521x.

    Guess getting all three of those check boxes checked comes at a premium. One that several people are willing to pay if fulfilled.
  • pman6 - Thursday, July 26, 2012 - link

    form over function.

    throttling is unacceptable.

    i wonder if it can manage not to overheat if the fan is turned to the max.
  • blackrook - Thursday, July 26, 2012 - link

    Are there any plans for a review of the Envy 15? A friend of mine purchased one for ~$1100 recently, and the hardware and aesthetics make it seem as if it would be an interesting alternative, especially with the IPS Radiance screen option.

    Is HP holding out like they did with the Envy 14 a couple years ago? ;)
  • JarredWalton - Thursday, July 26, 2012 - link

    Pretty much. I had hoped we'd get some of the new HP products for review, but so far hat hasn't happened. We'll keep asking, though.

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