Dell XPS 15 Conclusion: Almost There

At the end of the day, what can be said about the XPS 15 is that it’s a great looking laptop and on paper it checks all the right boxes. In practice, I’ll be frank and state that it’s been a bit of a love/hate relationship with the XPS 15, but the hate comes more from being frustrated by my inability to get consistent results. If the system always throttled (which is what happened with the previous generation Ivy Bridge XPS 15), it would be easy to point out the problem, but that’s not the case. When it runs as it ought to, the XPS 15 offers a great blend of style, build quality, performance, battery life...and let’s not forget the awesome QHD+ display. The applications on Windows may still have issues with High-DPI right now, but long-term I’d rather have a high quality display than not, and the XPS 15 gives me exactly that.

This review is possibly one of the longest of my career, at least in terms of finishing and posting it. Originally I had planned to get the review posted ASAP, but when I started encountering issues with the GPU clocks I spent a lot of time trying to figure out what precisely was going on. I really like the laptop in general, and if I hadn’t been pounding on the system specifically running benchmarks and games and checking for throttling, maybe I could have missed that. Even with that particular issue cropping up from time to time, I still like the XPS 15 more than the vast majority of laptops I’ve tested. There was a time when performance mattered more, but these days the keyboard, touchpad, screen, and overall design end up being far more important to me, and I suspect that’s true for many of our readers.

Since the first XPS 15 rolled out several years back, Dell has clearly been trying to create a laptop – and a line of laptops – that offers a premium experience. Each generation has improved, sometimes in small ways and sometimes not. This round, the optical drive has been kicked to the curb, making way for a slimmer and lighter laptop that doesn’t have to sacrifice on battery life or performance. Everything seems to be in place for the XPS 15 to succeed, and if I were personally in the market for a new laptop the XPS 15 would certainly be high up on my list. It’s just that one item of inconsistent GPU performance that gives me pause.

If you don't care about gaming but like everything else on top, the Haswell XPS 15 a great laptop and I could easily give it an Editors' Choice award. On the other hand, until/unless the need to reboot on occasion to fix the GPU and CPU temperatures (and the resultant throttling) is addressed, those who occasionally/frequently play games might be better off waiting or looking at other options. There are quite a few laptops coming out with high-DPI displays, and some may be able to top the XPS 15. Others may be lacking in the style or build quality departments but should come with lower pricing (and a caching SSD at best). Even If Dell can fix the need to reboot on occasion to get the GPU running where it ought to be, this is a premium quality laptop with a premium price, so it’s not for everyone; it is however one of a very few options that can even think of challenging the MacBook Pro Retina.

As far as competitors go, it’s pretty simple really: if you want to run OS X, get a MacBook, but if you’re happier running Windows I don’t see much point in going that route. There really aren’t many other laptops in the same bracket right now. Razer’s Blade (and Blade Pro) is close in many ways, but it has much more of a gaming slant and a higher price tag to go with it. Otherwise, you can either wait for the upcoming spring refresh of notebooks, or you can look at some of the Ultrabooks that skip the discrete GPU entirely – Toshiba’s KIRAbook and Samsung’s ATIV Book 9 Plus might be a couple to consider. Last year’s ASUS UX51VZ is another great candidate, but it needs a refresh to Haswell (and GeForce 800M perhaps?) now. In other words, there’s very little in the way of direct competition at present.

The bottom line is that this is a laptop that has style, battery life, build quality, input devices that work well, a high-end QHD+ display, and the option for a 512GB SSD, 16GB RAM, and a discrete GPU. Fix the thermals, whatever the cause – or maybe go with Crystalwell and forego the discrete GPU – and this laptop would be golden. Instead I’m left in the uncomfortable position of really liking a laptop that has a potentially serious fly in the ointment. Hopefully we can clear that up in the coming weeks.

Dell XPS 15: Battery Life
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  • prophet001 - Thursday, March 6, 2014 - link

    This kinda makes me mad about all the crappy screens they've been putting in 15+" laptops for the last 7 years.
  • jphughan - Friday, March 7, 2014 - link

    The QHD+ display is definitely not crappy; the problem is that the display was tested with Dell's questionably named "splendid mode" enabled, which grossly oversaturates colors. I wrote about it a few pages back in a reply. But I've notified Jared (the author of the article), who confirmed that he was unaware of that setting. He immediately saw its effect though and said he'll be rerunning the LCD tests.
  • prophet001 - Friday, March 7, 2014 - link

    I wasn't talking about this screen. I was talking about the screens that laptops have been using in the recent past. Like 15.6" LCDs with 1366x768 resolution.
  • CommanderK - Thursday, March 6, 2014 - link

    I bought this machine in Germany, and I sent it back. Bought maxed out configuration for 2000 Euro (now 2100), but alread for this price I had the feeling it was not worth the money. Reasons were almost the same you had here:
    - Throttling in games
    - Touchscreen stopped working occassionally
    - CPU coil whining ... this was especially annoying with fans off in the bed, but also audible in normal desktop usage
    - Fan was first off, but already minimal level was annoying (and this one was almost always on when using external monitor with PSU)
    Dell wanted to repair, but I refused. When selling such a top level machine at such a high price, it MUST work as expected. Originally I didn't want to, but now I simply bought another retina Macbook Pro with similar specs. It is very quiet, doesn't have such an annoying fan and almost no coil whine. And of course no throttling.
    What is especially interesting is that this machine must sell like sliced bread. The price was raised and the waiting time increased. But with the even higher price, the decision for the macbook pro was even more easy (about 200 Euro difference). Dell service is good, but I don't want a machine that needs repair on arrival.
    Sit down Dell, learn, try to be better next time.
  • CommanderK - Friday, March 7, 2014 - link

    Small update: I received the machine with described flaws about three Months ago. I sent it back because I expected Dell couldn't repair the problems. Now seeing this review that my guess was right. Even worse for me from a publicity point of view, they are still selling the machines with THE SAME flaws as three months ago. This shouldn't happen.
  • Flunk - Friday, March 7, 2014 - link

    I had similar problems with the last revision of the XPS 15. It looks great, but the performance really doesn't match up to the looks or price tag. Really disappointing that Dell would do the exact same thing again.
  • jphughan - Sunday, March 9, 2014 - link

    The touchscreen was resolved with a firmware update, coil whine is still an issue (discussed above) that Dell is currently investigating due to widespread reports, and the increased wait times were because of a shortage on QHD+ panels. But I don't know how you encountered throttling on the XPS 15 and not the rMBP. Unless your XPS had a defective thermal assembly, the rMBP is known to throttle even more heavily than the XPS, partly because its 85W power adapter is totally undersized given that the combined TDP of just the CPU and GPU is I believe 95W -- and that's before counting the display, WiFi, BT, powered USB devices, etc. The rMBP under heavy load while plugged into the wall will actually DRAIN the battery as an auxiliary power source in order to make up for its AC adapter's inadequate power delivery. Anyway, sorry you had a bad experience with yours.
  • praeses - Thursday, March 6, 2014 - link

    Be sure when doing benchmarks that you are not charging the battery at the same time. Sometimes either the power draw will be too much or more likely the increased heat from the charging circuitry can cause it to start throttling.
  • Kenazo - Thursday, March 6, 2014 - link

    I'd be all over this if it had a number pad. Hard to justify it as an accountant otherwise. :)
  • bloc - Thursday, March 6, 2014 - link

    Buy a separate number pad. The rest of us want to sit in front of the monitor and the touch pad in the middle under the scroll bar. You spend $1500+ on a computer and why do people endure sitting 20 degrees to the left of the screen. Apple and Samsung got it right with their high end laptops - NO numbpads.

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