Dell XPS 15 Conclusion: Almost There

At the end of the day, what can be said about the XPS 15 is that it’s a great looking laptop and on paper it checks all the right boxes. In practice, I’ll be frank and state that it’s been a bit of a love/hate relationship with the XPS 15, but the hate comes more from being frustrated by my inability to get consistent results. If the system always throttled (which is what happened with the previous generation Ivy Bridge XPS 15), it would be easy to point out the problem, but that’s not the case. When it runs as it ought to, the XPS 15 offers a great blend of style, build quality, performance, battery life...and let’s not forget the awesome QHD+ display. The applications on Windows may still have issues with High-DPI right now, but long-term I’d rather have a high quality display than not, and the XPS 15 gives me exactly that.

This review is possibly one of the longest of my career, at least in terms of finishing and posting it. Originally I had planned to get the review posted ASAP, but when I started encountering issues with the GPU clocks I spent a lot of time trying to figure out what precisely was going on. I really like the laptop in general, and if I hadn’t been pounding on the system specifically running benchmarks and games and checking for throttling, maybe I could have missed that. Even with that particular issue cropping up from time to time, I still like the XPS 15 more than the vast majority of laptops I’ve tested. There was a time when performance mattered more, but these days the keyboard, touchpad, screen, and overall design end up being far more important to me, and I suspect that’s true for many of our readers.

Since the first XPS 15 rolled out several years back, Dell has clearly been trying to create a laptop – and a line of laptops – that offers a premium experience. Each generation has improved, sometimes in small ways and sometimes not. This round, the optical drive has been kicked to the curb, making way for a slimmer and lighter laptop that doesn’t have to sacrifice on battery life or performance. Everything seems to be in place for the XPS 15 to succeed, and if I were personally in the market for a new laptop the XPS 15 would certainly be high up on my list. It’s just that one item of inconsistent GPU performance that gives me pause.

If you don't care about gaming but like everything else on top, the Haswell XPS 15 a great laptop and I could easily give it an Editors' Choice award. On the other hand, until/unless the need to reboot on occasion to fix the GPU and CPU temperatures (and the resultant throttling) is addressed, those who occasionally/frequently play games might be better off waiting or looking at other options. There are quite a few laptops coming out with high-DPI displays, and some may be able to top the XPS 15. Others may be lacking in the style or build quality departments but should come with lower pricing (and a caching SSD at best). Even If Dell can fix the need to reboot on occasion to get the GPU running where it ought to be, this is a premium quality laptop with a premium price, so it’s not for everyone; it is however one of a very few options that can even think of challenging the MacBook Pro Retina.

As far as competitors go, it’s pretty simple really: if you want to run OS X, get a MacBook, but if you’re happier running Windows I don’t see much point in going that route. There really aren’t many other laptops in the same bracket right now. Razer’s Blade (and Blade Pro) is close in many ways, but it has much more of a gaming slant and a higher price tag to go with it. Otherwise, you can either wait for the upcoming spring refresh of notebooks, or you can look at some of the Ultrabooks that skip the discrete GPU entirely – Toshiba’s KIRAbook and Samsung’s ATIV Book 9 Plus might be a couple to consider. Last year’s ASUS UX51VZ is another great candidate, but it needs a refresh to Haswell (and GeForce 800M perhaps?) now. In other words, there’s very little in the way of direct competition at present.

The bottom line is that this is a laptop that has style, battery life, build quality, input devices that work well, a high-end QHD+ display, and the option for a 512GB SSD, 16GB RAM, and a discrete GPU. Fix the thermals, whatever the cause – or maybe go with Crystalwell and forego the discrete GPU – and this laptop would be golden. Instead I’m left in the uncomfortable position of really liking a laptop that has a potentially serious fly in the ointment. Hopefully we can clear that up in the coming weeks.

Dell XPS 15: Battery Life
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  • Luscious - Thursday, March 6, 2014 - link

    My big issue with this notebook (and other big box notebook manufacturers) is Dell's insistence on pushing Windows 8.1 rather than offering consumers a choice of Windows 7. I'd be happy if Dell offered just the OS drivers for this on their support website, since I can install the OS myself, but they don't. It's good that boutique builders like Eurocom continue to offer Windows 7 with their notebooks.
  • JarredWalton - Thursday, March 6, 2014 - link

    Meh. Windows 8.1 with Classic Start or similar bypasses 99% of the problems I have with Windows 8 (Modern). Plus, the boot times are really improved, and probably some other nice things as well. It's not perfect by any means, but I don't care enough to try going back to Win7 on a laptop that ships with Win8. If you're in a corporate environment, though, I can see this being a bigger issue.
  • jphughan - Friday, March 7, 2014 - link

    Windows 7 drivers are available by looking under the essentially identical Precision M3800 page. The only exception is NFC, which doesn't exist on the M3800., but the 8.1 driver from the XPS page may work on 7.
  • unni - Thursday, March 6, 2014 - link

    I can confirm 100% that the throttling happens only if the laptop is at an angle. As long as it is on a level surface, eveything is fine. I have played Battlefield 4 for 30 mins at 30-fps when the laptop was on a table. As soon as I change the angle of the laptop, throttling kicks in within 1-2 minutes even when there is nothing blocking the vents. This is a strange behaviour and doesn't seem to have anything to do with temperature either. I had Dell replace the motherboard and apply new thermal paste. The issue was still there. As part of the trouble shooting, I had to completely restore it to how it came from factory. I didn't update any drivers except BIOS. Now, BF4 runs at 30fps without any throttling. Also, one user had recommended in Dell forum to use NVidia Inspector and limit the FPS to 30 (if you are on the latest drivers). Strangely, that works as well.
  • unni - Thursday, March 6, 2014 - link

    The line
    "I have played Battlefield 4 for 30 mins at 30-fps when the laptop was on a table."
    should be
    "I have played Battlefield 4 for 30 mins at 30-"50 fps when the laptop was on a table.
  • JarredWalton - Thursday, March 6, 2014 - link

    I can confirm 100% that throttling happens even when the laptops are on a flat surface. Sorry, but I've tried lots of things when the throttling has occurred, and none of them fixed the problem (unless I rebooted, but that wasn't don enough to actually notice until yesterday).
  • unni - Friday, March 7, 2014 - link

    I guess there are differences between our machines then. Mine is the full SSD one. I don't have to reboot either. All I need is to quit and relaunch the game. Throttling will be gone.
  • xTRICKYxx - Friday, March 7, 2014 - link

    Once throttling occurs the first time, the chances of throttling happening again increases dramatically.
  • xTRICKYxx - Friday, March 7, 2014 - link

    Disabling turbo boost or downloading throttle stop would probably fix this entirely.
  • Wolfpup - Thursday, March 6, 2014 - link

    I've had much better luck with Dell notebooks than anything else, but I'm still picking an Alienware 17 or the like over this...

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