Conclusion

This is a multipart conclusion, so let's start with the HD7. I've long felt that with the Venue Pro and the HD7, T-Mobile ended up with the two best WP7 launch devices, at least in the US. AT&T's range includes the Surround and it's pointless speaker, the Quantum and it's overall lack of desirability, and the Focus, which is thus far the most popular WP7 device. I'm not the biggest fan of the Focus; the SAMOLED screen is needlessly oversaturated and it tends to hurt battery life if you do a lot of messaging or email, mostly because WP7 has a lot of white-themed UI elements. But it's well placed to be the most popular WP7 handset in the US market, and it's designed and built well, so I can't fault them too much. 

The Venue Pro was a fun one for me, but the sheer bulk of a 4"+ slider is a little much for most people, especially with a design that doesn't try to hide the size in any way. The HD7 is much easier for carrying, because it's still relatively thin. But the screen is still an issue—for a high-end smartphone, the 4.3" LCD panel that HTC is still using will just not cut it anymore. HTC recognizes this, which is where the HD7S comes in. Basically the same as the HD7, except with an Super LCD screen and AT&T 3G bands, it fixes my chief complaint with the current HD7. But really, as long as you avoid the Quantum and the Surround, almost all of the WP7 handsets are good bets. Pick the design you like best and go from there, because on a hardware level, you're basically splitting hairs. One has a slightly larger battery, one has a slightly better camera, one has slightly better built quality, one has a slightly better screen, but all four have a QSD8250, 512MB memory, 8GB flash storage, and an identical OS. There's too little hardware diversity in Windows handsets right now to say anything different, and it will stay that way for the foreseeable future. I think after the next wave of hardware releases comes with Mango in tow, we'll be able to say something more meaningful than the technological equivalent of "everyone played hard."

Now for the more difficult part of the conclusion. Although I'm a fan of Windows Phone 7, I have to say that it's a flawed platform at present. The main issues right now form a laundry list of things that the platform is sorely lacking. Chief amongst them are 3rd party multitasking, decent JavaScript performance, Silverlight, Flash, USB mass storage support, some decent form of IM support, VoIP and video calling, tethering or WiFi hotspot support, file transfers via Bluetooth, and custom ringtones. This is 2011 guys, let us add our own damn ringtones.

I'm just getting started, too. Wikipedia has an awesome list of stuff that WinMo had that WP7 no longer does, it's kind of funny to read; I just listed the stuff I've been annoyed about in the last few months of using WP7 phones. Mango will bring a lot of that with it—multitasking, JS, Sliverlight, and Twitter. The rest? God knows. And that's a big problem, because that's what Microsoft needs to catch up TODAY. Five months from now when Mango actually hits devices, the list will be longer. 

But what about NoDo? At launch, WP7 was comparable to iOS 3.0, minus the copy/paste support. Post-NoDo, it’s right around 3.1—there have been some tweaks, but it’s overall not that different.

And that’s my problem with NoDo. I want an earth shattering update, and WP7 really needs one if it wants to be competitive with the iOSes and Androids of the world. NoDo, in and of itself, is a good update, but it's late. This update should have been out in January, with Mango following in the ides of summer. To catch up, Microsoft needs to be very aggressive with its updates, almost to a Google level.

Google, for the record, went from Cupcake at the end of April 2009 to Donut (September 13, 2009) to Eclair (2.0 on October 26, 2009, 2.1 on January 12, 2010) to Froyo (May 20, 2010) to Gingerbread (December 6, 2010). In 18 months, they had five major revisions to the platform, turning it from something with a lot of good ideas and not much execution to a legitimately well rounded and well executed platform. I don't think Microsoft, as a company, has the kind of mobility necessary to match that release schedule, but I'd like to see a major update every six, maybe nine months at most. Matching Apple's one year release cycle isn't a good strategy, unless they're willing to pack two or three times the amount of development into the same timeframe.

Microsoft got all the big things right (or will add them with Mango), and that's very good, because it means they're now in the conversation. The deal with Nokia got them to the number three spot almost by default—we're still waiting to see how the HP devices turn out, Nokia just took themselves out of the smartphone platform race, and for a company called Research in Motion, RIM as a company is pretty much standing still. The promising QNX OS made its highly anticipated debut on the PlayBook, but all signs point to BB 6/7 staying on handsets for at least another year. 

So Microsoft is a pretty clear (but distant) number three right now, and not in any danger of losing that, but there's a lot more work that needs to be done if they want to catch Apple and Google. The jump from "in the conversation" to "legitimate contender" is defined by the small things, and that's what Microsoft really needs to get on. A lot will be fixed by the Live Marketplace gaining more maturity and more headline apps—people need to go from "developing for Android and iOS" to "developing for Android, iOS, and Windows Phone". But it couldn't hurt Microsoft to include a first-party Live Messenger client and maybe toss a decent Gmail client on there in the mean time. And the ringtone thing. Really, 2011 guys. Custom ringtones aren't that hard; just toss another pane into the Zune desktop client and let us add them. Simple. It's the little things. 

Surprisingly Decent Battery Life
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  • VivekGowri - Thursday, May 12, 2011 - link

    Not much, other than the NoDo update being delayed from January to April. I very much understand that Mango will cure most, and very close to all, of the fundamental issues with WP7. But it needs to come out sooner. June-July would be preferable, but I'm willing to settle for the October-ish time frame. If it gets pushed back another 2-3 months like NoDo, and Mango devices end up shipping in December-January, Microsoft is screwed. This isn't a question about the OS itself or what Mango will bring, it's a question about how quickly Microsoft needs to iterate and how basically flawless their execution needs to be to catch up within the next 24 months.
  • irsmurf - Thursday, May 12, 2011 - link

    Vivek,
    I had an HTC HD7 and now own a Dell Venue Pro. Thank you for writing such a thorough critique of the state of the Windows Phone 7 OS. I love my phone and while I accept lacking the advanced functionality of iOS and Android, I can do so only because Microsoft's promise to include these components in the next OS update.

    You're list WP7's shortcommings, "...3rd party multitasking, decent JavaScript performance, Silverlight, Flash, USB mass storage support, some decent form of IM support, VoIP and video calling, tethering or WiFi hotspot support, file transfers via Bluetooth, and custom ringtones," is the most complete I've seen attached to constructive criticism.

    I can't agree more about keeping the OS update cycle shorter than twelve months. Like movie studios, these mobile operating systems futures are only as bright as the next OS update. Microsoft will generate an enormous amount of good will if Mango is delivered ON TIME with its promised features.
  • VivekGowri - Thursday, May 12, 2011 - link

    I went the opposite direction - first the DVP, now the HD7, with a little Android in between. Honest to god, I'm probably dumping the platform for Android again, probably whenever the Sensation comes out. I love the UI, I just really need IM support and better Gmail support.

    And man oh man, WP7 needs Mango soon. Like, it'd be great if they could get it out in the next five weeks kind of soon, but at this point, I'd settle for September or whenever they said they'd release it. If it ends up three months late again and we see it in December or something...well...to quote Russel Peters, "SOMEbody gonna get a hurt reaaaaaal bad." That somebody will probably be Microsoft.
  • XMason386 - Thursday, May 12, 2011 - link

    Excellent article!

    So far the only irritating problem I have encountered with the HD7 is finding a holster and arm band that it will fit in easily. I hear that owners of the Droid X and EVO 4G experience similar challenges with 4.3 sized devices. In store accessories are also a bit hard to find because just about everywhere I go, most of the mobile accessories are for iPhones.

    I have had this HD7 for 6 weeks now and love it. It's very simple to setup and use daily. The integration with Windows Live, XBOX and Zune is great. I'm not an app hoarder so all the apps I will really use are available.

    The battery life is better than I expected and I'm hoping multitasking enhancements do not interfere with power consumption or stability later on.
  • paulpod - Thursday, May 12, 2011 - link

    I like the simple functionality of Windows Phone tiles but the missing functionality and wasted space of the homescreen take this to too much of an extreme.

    In that first screenshot, above the tiles you could have a signal strength indicator, a ringer setting indicator, a bluetooths conneciton indicator, a location setting indicator, and many more. But instead you have BLANK SPACE. That makes no sense whatsoever. And having to touch something to see indicators is a massive step backward for even the earlies "dumb" phone.

    Then look at all the wasted space down the righthand side below the arrow. You could have optional settings switches here (airplane mode on/off, etc,) and smaller quick-launch buttons for apps that do not warrant a full tile and get buried way down the page.
  • paulpod - Thursday, May 12, 2011 - link

    Wish I could edit the typos! *backward from even the earliest
  • VivekGowri - Thursday, May 12, 2011 - link

    It's an industrial design thing - it's just cleaner that way. I'm not going to bug Microsoft for the minor UI details, because I know how much they sweated each and every single UX interaction and the thinking that went into it. The UI design is one of the single best things about WP7 in my mind.
  • Belard - Thursday, May 12, 2011 - link

    I'm an Android user... and the design of WP7 is a clean and easy look. I wish Android didn't copy Apple so much with its icon layout.

    While they are called "tiles" on WP7, they are still icon-buttons with interactivity really. But hey, for a main screen on a phone, only 4-8 buttons are needed.

    On my Android, I have it mostly clean of buttons... just 8. I wish they were bigger (double size). I still like it over Apple a bit more, which doesn't give you custom desktops.
  • cj100570 - Thursday, May 12, 2011 - link

    The problem with WP7 is that Microsoft is incompetent.
  • VinnyV - Thursday, May 12, 2011 - link

    Imagine sitting on your couch in the living room, saying: Xbox Kinect, Skype, call Anand!

    Then Anand's new Nokia rings (with his custom ringtone of course!) and over his Wifi Internet connection instead of over 3G or 4G or whatever, he sees you on his nice big clear WP8 Nokia screen, sitting on your couch, feeling like the future's finally arrived.

    I wouldn't just be worried if I was an Apple or an Android, I'd be worried if I was making my money sending people bills for using my mobile network...

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