Conclusion: Custom Job at a Custom Price

When we look at the Puget Systems Serenity SPCR Edition, we're really looking at two things: the design of the custom build, and the hardware configuration proper.

The hardware configuration is largely up to the end user; the quote on our price sheet listed our test system at a fairly onerous $2,149. We're really looking at a little over $1,000 in parts here judging from a trip to NewEgg and some quick and dirty math. No one likes seeing 100% markup on a computer that costs over two bills, so from a pure value perspective the Serenity SPCR Edition can feel like a real bust. None of the upgrades available on Puget Systems's site really gouge the end user (as opposed to, say, ordering RAM from Apple), so what we're really dealing with is a brutal base price. Bouncing over to the "Professional," which is designed to run at 20db instead of 11db (oh the horror!), drops the price by about $150. Even the "Mini," built in an Antec Mini P180, only drops the price another $100 on top of the "Professional." That's still pretty unseemly. And after all that, to only offer a one year warranty on parts versus the three years standard I've seen nearly everywhere else seems like adding insult to injury.

Update: After Jon at Puget Systems and Jarred both ran the numbers, they came up with a figure substantially higher than mine. While my rough and tumble estimate hits equivalent performance, it doesn't really account for all the extra materials Puget Systems does employ in this build. Jarred estimates markup at between 40% and 50% which is still a little rough, but nowhere near as bad.

On the other hand, the Serenity SPCR Edition isn't a slapdash job the way some other builds from boutique vendors can feel. The only other custom system I've seen that actually modified the case somewhat was AVADirect's Nano Gaming Cube, but that thing was more or less bursting at the seams and in dire need of a proper case instead of a modified one (something AVADirect has been working with SilverStone on). Puget Systems clearly thought the Serenity from the ground up, and there's some careful consideration going on here to ensure the quietest system. This is a smart design if ever I've seen one, and you can't argue with results: Puget Systems set out to build a silent computer and they've achieved it. The Serenity runs, under load, quieter than most laptops I've tested run at idle. We can't test the noise level because it basically sits beneath the noise floor of my apartment complex and I just don't have gear sensitive enough to pick it up.

Reconciling the high price (complete with middling warranty) with your desire for a silent machine is really going to be a matter of personal preference and just how much you're willing to spend for a quiet system. Puget Systems clearly gunned to get the Serenity as quiet as humanly possible (in fact our rep was disappointed they couldn't get it down to 10db), sparing virtually no expense, and on that front they're successful. You will, if nothing else, get quality parts if you order a Serenity from them (even the Serenity Mini uses a Seasonic power supply by default). Deciding just how much silent, efficient running is worth is going to vary from user to user, but at least Puget Systems is putting it on the table and offering a custom build that sacrifices flash for an austere, professional design.

Puget Systems' response to the Sandy Bridge chipset bug shows that they're willing to provide better support to end-users than most companies—something you usually only get from a boutique computer vendor. We appreciate what they offer, and if they could knock at least a couple hundred off the price and bump that parts warranty up to three years, we'd have Editor's Choice material on our hands. As it stands, though, I'm left reviewing another system that a lot of users (myself included) would be overjoyed to own but are unwilling to pay for.

Build, Noise, Heat, and Power Consumption
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  • mino - Thursday, February 10, 2011 - link

    Yes, the article is clearly misleading and no having the time to spend on newegg hunt I had assumed EXACTLY as you have. (comments excluded)

    What is worse, the AT stuff is pushing it absurd by arguing that since it is $1400 (best case), saying $1000 is "alright". Sheesh.
  • mino - Thursday, February 10, 2011 - link

    Just seen Dustin's comment down the way ... thanks for the open mind!
  • gigahertz20 - Thursday, February 10, 2011 - link

    No matter how you spin it, this computer is over priced. Most AT readers build their own machines anyways, but this article was interesting anyways since I've never heard of Puget Systems.

    No way am I, or the 90% or so of AT readers going to pay such a premium for this when I can do it myself.

    What I would like to see is a DIY article on how to silence a desktop computer. What cases/power supplies/fans/etc. are the best to get. I'm one of those that have always sacrificed performance for silence, I can't wait until I can build an affordable computer some day and have it dead silent in a room that has 0 audible noise.
  • OneArmedScissorB - Thursday, February 10, 2011 - link

    That's been possible for quite some time. The more expensive socket 1366 i7s are pretty much the only CPUs left that will actually run hot, so you can turn the fan way down. The only passive video cards are almost always under $200. Lower power PSUs are easy to get away with now, and make very little heat and don't need their fans to spin up much. Only one case fan is really necessary, and it can run a low speed. 2.5" HDDs are available in very high capacites. SSDs are steadily dropping. Most everything runs cool stock and you don't need a bunch of aftermarket heatsinks slapped on every component.

    It's actually cheaper to build a very quiet computer than the middle of the road noise makers I see most people come up with. Too many people overdo the power supply, overclock their CPU when it's not even accomplishing anything, and don't adjust their fans.
  • BigDan - Sunday, February 13, 2011 - link

    It really is so simple to build a quiet computer these days. I have one of those 1366 boards and I have the Silverstone Raven 01 case which is tall and roomy but, its panels fit tight and aside from the temp replacement fan on my o/c'd 950 [3.8Ghz] which is the stock one the H50 came with. It is dead quiet or it was when I had another pair of fans on it that died. It may take time but its sometimes worth the wait for something you want. I built it in 1 year at a savings of $1000.00 usd by shopping around.

    Now Puget Systems stuff is too expensive, comparing their top of the line system to a real company like Digital Storm and there is a huge difference. DS also offers a 3,4 or five year warranty.
  • mino - Thursday, February 10, 2011 - link

    This computer is not a DYI build.

    Go find us another of-the-shelf box with these parameters on the market and we may START talking about the price.

    i7 980X is very expensive. But over(what?)priced? A Xeon ?

    The same goes for this build.
  • MeanBruce - Thursday, February 10, 2011 - link

    I would put that $421 into better components and spend a weekend having a blast away from the gf, just chicken wings Fosters lager some cool films in the background and all those sweet unboxings! But that's just me.
  • MeanBruce - Thursday, February 10, 2011 - link

    1 year parts and labor? I just RMAd a mobo to Intel 2.5years into warranty, they sent me out a new board no problem. My psu has 7years behind it video card 3years, like I said do it yourself will cost so much less per year down the road AND better quieter higher performing even better looking components, nuf said pal!
  • 7Enigma - Thursday, February 10, 2011 - link

    I was right with you until the Foster's comment. Yuck. You do know that actual Australians consider it a crap beer that they ship over to the US and market well?

    I was on vacation last year during the SuperBowl and a large family from Australia was staying near us. We had some great conversations during the trip and one was how they get marketed to us with our "bad" beers and vice-versa. :)
  • MeanBruce - Thursday, February 10, 2011 - link

    Fosters does make a green can lager that I agree is pretty yuk, but the blue label in bottles is pretty good!!! Just substitute Fosters lager for a fine wine or frozen margaritas or Budweiser still that's a great weekend, and it's ok if the gf hangs around ya have to take a few breaks to clear your mind, right? ;)

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