Conclusion: Custom Job at a Custom Price

When we look at the Puget Systems Serenity SPCR Edition, we're really looking at two things: the design of the custom build, and the hardware configuration proper.

The hardware configuration is largely up to the end user; the quote on our price sheet listed our test system at a fairly onerous $2,149. We're really looking at a little over $1,000 in parts here judging from a trip to NewEgg and some quick and dirty math. No one likes seeing 100% markup on a computer that costs over two bills, so from a pure value perspective the Serenity SPCR Edition can feel like a real bust. None of the upgrades available on Puget Systems's site really gouge the end user (as opposed to, say, ordering RAM from Apple), so what we're really dealing with is a brutal base price. Bouncing over to the "Professional," which is designed to run at 20db instead of 11db (oh the horror!), drops the price by about $150. Even the "Mini," built in an Antec Mini P180, only drops the price another $100 on top of the "Professional." That's still pretty unseemly. And after all that, to only offer a one year warranty on parts versus the three years standard I've seen nearly everywhere else seems like adding insult to injury.

Update: After Jon at Puget Systems and Jarred both ran the numbers, they came up with a figure substantially higher than mine. While my rough and tumble estimate hits equivalent performance, it doesn't really account for all the extra materials Puget Systems does employ in this build. Jarred estimates markup at between 40% and 50% which is still a little rough, but nowhere near as bad.

On the other hand, the Serenity SPCR Edition isn't a slapdash job the way some other builds from boutique vendors can feel. The only other custom system I've seen that actually modified the case somewhat was AVADirect's Nano Gaming Cube, but that thing was more or less bursting at the seams and in dire need of a proper case instead of a modified one (something AVADirect has been working with SilverStone on). Puget Systems clearly thought the Serenity from the ground up, and there's some careful consideration going on here to ensure the quietest system. This is a smart design if ever I've seen one, and you can't argue with results: Puget Systems set out to build a silent computer and they've achieved it. The Serenity runs, under load, quieter than most laptops I've tested run at idle. We can't test the noise level because it basically sits beneath the noise floor of my apartment complex and I just don't have gear sensitive enough to pick it up.

Reconciling the high price (complete with middling warranty) with your desire for a silent machine is really going to be a matter of personal preference and just how much you're willing to spend for a quiet system. Puget Systems clearly gunned to get the Serenity as quiet as humanly possible (in fact our rep was disappointed they couldn't get it down to 10db), sparing virtually no expense, and on that front they're successful. You will, if nothing else, get quality parts if you order a Serenity from them (even the Serenity Mini uses a Seasonic power supply by default). Deciding just how much silent, efficient running is worth is going to vary from user to user, but at least Puget Systems is putting it on the table and offering a custom build that sacrifices flash for an austere, professional design.

Puget Systems' response to the Sandy Bridge chipset bug shows that they're willing to provide better support to end-users than most companies—something you usually only get from a boutique computer vendor. We appreciate what they offer, and if they could knock at least a couple hundred off the price and bump that parts warranty up to three years, we'd have Editor's Choice material on our hands. As it stands, though, I'm left reviewing another system that a lot of users (myself included) would be overjoyed to own but are unwilling to pay for.

Build, Noise, Heat, and Power Consumption
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  • MattM_Super - Thursday, February 10, 2011 - link

    I would love an article that focused on building a quiet powerful gaming rig. Some info about DIY sound insulation and how it affects noise and thermals in the case would be great. A guide to building a quiet water cooling system would also be nice. In all the reviews I have read, box kit water coolers end up being louder than high end air coolers.
  • KayDat - Thursday, February 10, 2011 - link

    You could check out SPCR (silentpcreview.com), the guys who Puget worked with to build this system. They've been around for ages, lots of info there. The founder, Mike Chin actually took part in the design of the original Antec P180, (arguably) kick starting the whole silent/quiet computing in the commercial market.
  • piroroadkill - Thursday, February 10, 2011 - link

    I doubt water cooling is the way to get the absolute quietest type of system.

    You're always having to run a pump, and no matter how you hide it away, it's still essentially quite a large and powerful rotational mass compared to a fan.

    I bet this system is quieter than anything you could build with water cooling.
  • PartEleven - Thursday, February 10, 2011 - link

    Air cooling is the absolute quietest solution. Water cooling has the benefit of a lower sound-to-cooling power ratio as you scale up, but if you're talking about the absolute lowest noise possible, air cooling wins. It's why Puget went with air cooling in this system. Piroroadkill was right: with water cooling there's always going to be a pump. While they may be quiet, I've never encountered one as quiet as properly tuned fans.
  • Martin Schou - Thursday, February 10, 2011 - link

    "If you're a little bit underwhelmed by the Radeon HD 5750 in our review unit, don't be. This 5750 is arguably the fastest passively-cooled card on the market (only the Sparkle GTS 450 really competes)"

    And what happened to Gigabyte's Radeon HD 5770 Silent Cell, that made it slower than a 5750? I was going to use it in my own HTPC/mid range gaming PC, but it's a bit on the large side and wouldn't fit in my case (height wise)
  • Dustin Sklavos - Thursday, February 10, 2011 - link

    I couldn't find it for purchase. NewEgg only lists the Powercolor 5750 and Sparkle GTS 450. In fact a visit just now to Google Shopping reveals exactly one vendor selling the Silent Cell 5770, across the pond.
  • ganjha - Thursday, February 10, 2011 - link

    Gigabyte's Radeon HD 5770 Silent cell has reached EOL I've been told by distributors in my country. It's a shame since I used it in quite a few silent builds, and the cards meant to replace it all use the Windforce 2X/3X cooling.
  • Martin Schou - Thursday, February 10, 2011 - link

    Ahh. That explains it. I bought mine in Sweden in late January (2011), and it didn't seem like an issue, but that could just be left over stock; however when I just checked there are about 30 stores that claims to have them in stock.

    Rather odd though - usually we're the ones being left out, not the US.
  • DanNeely - Thursday, February 10, 2011 - link

    For something that's EOL stores listing it as being in stock might not mean anything. I tried getting a case a few years ago after the non-window version went EOL. About a dozen vendors claimed to have it in stock, but after a few days refunded my money saying their distributer couldn't find it (one took about 3 weeks and a dispute filed with my CC company); about a month after that only half of them removed the case from their list of available parts.
  • Taft12 - Thursday, February 10, 2011 - link

    Many vendors (most in fact) will just copy and paste their distributors lists onto their website and wait for the orders to roll in. They spend little effort maintaining their site when distributors run out of stock. It is par for the course in this business and unless you can confirm ACTUAL stock from one or more other vendors, don't bother placing the order. Call them first at least!

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