Conclusion: Custom Job at a Custom Price

When we look at the Puget Systems Serenity SPCR Edition, we're really looking at two things: the design of the custom build, and the hardware configuration proper.

The hardware configuration is largely up to the end user; the quote on our price sheet listed our test system at a fairly onerous $2,149. We're really looking at a little over $1,000 in parts here judging from a trip to NewEgg and some quick and dirty math. No one likes seeing 100% markup on a computer that costs over two bills, so from a pure value perspective the Serenity SPCR Edition can feel like a real bust. None of the upgrades available on Puget Systems's site really gouge the end user (as opposed to, say, ordering RAM from Apple), so what we're really dealing with is a brutal base price. Bouncing over to the "Professional," which is designed to run at 20db instead of 11db (oh the horror!), drops the price by about $150. Even the "Mini," built in an Antec Mini P180, only drops the price another $100 on top of the "Professional." That's still pretty unseemly. And after all that, to only offer a one year warranty on parts versus the three years standard I've seen nearly everywhere else seems like adding insult to injury.

Update: After Jon at Puget Systems and Jarred both ran the numbers, they came up with a figure substantially higher than mine. While my rough and tumble estimate hits equivalent performance, it doesn't really account for all the extra materials Puget Systems does employ in this build. Jarred estimates markup at between 40% and 50% which is still a little rough, but nowhere near as bad.

On the other hand, the Serenity SPCR Edition isn't a slapdash job the way some other builds from boutique vendors can feel. The only other custom system I've seen that actually modified the case somewhat was AVADirect's Nano Gaming Cube, but that thing was more or less bursting at the seams and in dire need of a proper case instead of a modified one (something AVADirect has been working with SilverStone on). Puget Systems clearly thought the Serenity from the ground up, and there's some careful consideration going on here to ensure the quietest system. This is a smart design if ever I've seen one, and you can't argue with results: Puget Systems set out to build a silent computer and they've achieved it. The Serenity runs, under load, quieter than most laptops I've tested run at idle. We can't test the noise level because it basically sits beneath the noise floor of my apartment complex and I just don't have gear sensitive enough to pick it up.

Reconciling the high price (complete with middling warranty) with your desire for a silent machine is really going to be a matter of personal preference and just how much you're willing to spend for a quiet system. Puget Systems clearly gunned to get the Serenity as quiet as humanly possible (in fact our rep was disappointed they couldn't get it down to 10db), sparing virtually no expense, and on that front they're successful. You will, if nothing else, get quality parts if you order a Serenity from them (even the Serenity Mini uses a Seasonic power supply by default). Deciding just how much silent, efficient running is worth is going to vary from user to user, but at least Puget Systems is putting it on the table and offering a custom build that sacrifices flash for an austere, professional design.

Puget Systems' response to the Sandy Bridge chipset bug shows that they're willing to provide better support to end-users than most companies—something you usually only get from a boutique computer vendor. We appreciate what they offer, and if they could knock at least a couple hundred off the price and bump that parts warranty up to three years, we'd have Editor's Choice material on our hands. As it stands, though, I'm left reviewing another system that a lot of users (myself included) would be overjoyed to own but are unwilling to pay for.

Build, Noise, Heat, and Power Consumption
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  • pcfxer - Thursday, February 10, 2011 - link

    RTA analysis + anechoic chamber time = engineering.

    They hand picked the fans, coolers, etc. to work together based on what they believed to be appropriate compromises.

    Let's take your simpleton description to another analogy.

    "Engineering? They took some bolts, some plastic, motor oil, a few sensors to fit inside a mustang body! Damn them and their highly efficient 5.0L with more horsepower than a base Corvette!"

    Like I said, some of you just don't get what Engineering is.
  • FunBunny2 - Thursday, February 10, 2011 - link

    Don't be so quick to jump on that bandwagon. OCZ has been getting a lot of heat over its Vertex 2 parts built with 25nm NAND. A topic you should pursue, by the way.
  • bigbob123456 - Thursday, February 10, 2011 - link

    Speaking from experience, I can tell you that's the most half-assed foam installation. First that's a cheap medium density foam. Quality would mean using 1/4" neoprene, which costs 3x as much as what they used. Second, they're making a mistake in cutting slots in the foam for the structure of the case...it's FOAM it'll compress to compensate. Third, they could have used 3x as much foam as they did. I see lots of exposed metal at the back of the case, around the motherboard, on the drive cage, etc.

    I recently bought some foam and did my own installation, and every square inch you cover beyond just the front / sides does make an audible difference. In a lot of places I even doubled up on the foam.
  • HangFire - Thursday, February 10, 2011 - link

    "I recently bought some foam and did my own installation, and every square inch you cover beyond just the front / sides does make an audible difference."

    Wow, impressive. So how much lower than 11db did you get? And how is it you could actually hear the difference below 11db? Are you an Owl?

    Or maybe... once PS got to 11db... they knew they could stop right there?
  • bigbob123456 - Thursday, February 10, 2011 - link

    Obviously I did my own installation in a normal game box, subjectively cutting the noise level in half. The point is it speaks to the level of overpricing on this machine given the quality (lack of) they put into it. For example, if they would have done some better foaming they probably could have thrown in a 6870 or something instead of a useless 5750 and had the same results. Duh.
  • HangFire - Tuesday, February 15, 2011 - link

    Puget Sound does make gaming systems. Anandtech didn't review of them them. D'oh.
  • MeanBruce - Thursday, February 10, 2011 - link

    I guess you can purchase a PC like this one and let someone else decide and define a silent PC for you. But for $2200 you can build a much quieter and much higher performing and much better looking PC than this Puget. Corsair AX850 is a much better psu than this Antec, Noctua NH-D14 is a much better CPU cooler than the Gelid, and the Asus 6870 direct cu is a much better video choice than the 5770. Do some research put some time into it learn a great deal and pay yourself in better components instead of paying Pugit for assembly costs!

    Wrap all these great parts in a Corsair Obsidian 650D enclosure and run the 6870 fan on auto. It's 10decibels of hardware heaven! Enclose your hardware not your mind!
  • PartEleven - Thursday, February 10, 2011 - link

    I think you have no idea how quiet 10 db really is. The system you described is no where near 10 db.
  • kevith - Thursday, February 10, 2011 - link

    You're absolutely right: 10 dB is VERY little sound.
  • MeanBruce - Thursday, February 10, 2011 - link

    Oh I know 10db and 8db and 6db. Read my earlier comments on each component, this article. Maybe you are not up on the latest heatsinks by Asus they are huge allowing fans to run at idle 15 percent and stay in the 30s. I know the fan can also produce 30db but I am talking idle and working in Office apps, not gonna argue but the AX850 is dead silent fan does not move under 25percent load and the Noctua NH-D14 I run with no fans passive! Don't assume until you really know!

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