Apple Begins iPhone 5 Battery Replacement Program for Certain Defective Devices
by Brandon Chester on August 22, 2014 8:27 PM EST
Today Apple has started a replacement program for certain iPhone 5 devices experiencing significantly reduced battery life. The company is stating that the affected devices were sold between the months of September 2012 and January 2013. Users with devices purchased within that timeframe who are experiencing issues are advised to check their serial number with Apple's new support page to see if they are eligible for a free battery replacement. Apple is also offering refunds to users with affected devices who paid for a battery replacement prior to the service program being launched.
The replacement process for affected users will begin on August 22 in the United States and China, and on August 29 in the rest of the world. Apple recommends that users backup their iPhone to iTunes or iCloud and then wipe all user data prior to having their battery serviced. More information, as well as the service to check your device's serial number, can be found in the source link below.
Source: Apple Support
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PrimarchLion - Sunday, August 24, 2014 - link
And isn't it 47m =)GC2:CS - Sunday, August 24, 2014 - link
What ? My neighbor still got an iPad (yeah the first one) and considering her kids still play with it for hours, I wouldn't say it's battery is "dead".marvdmartian - Thursday, August 28, 2014 - link
Oh, come now.....everyone knows Apple has no defects. Only FEATURES!!siberus - Saturday, August 23, 2014 - link
Thx for the heads up. My friends been complaining about her battery forever, her saving grace has been a really nice battery case. I directed her to the source link and it ends up being that shes eligible for replacement.azazel1024 - Monday, August 25, 2014 - link
Interestingly enough, just in the past couple of weeks mine has started to experience this. Its serial is listed in the "impacted" range. I know I have crap signal at work, but from a full charge (or at least >90%) with maybe 45 minutes of FB, some failblog, email and texting at work (with 1 bar LTE) and maybe 30-45 minutes of wifi connected similar use at home in the evenings the next day I am waking up to 30-40% charge remaining and I have zero background apps running.Just a couple of months ago similar activity would result in maybe 60% battery life remaining the next morning. It is all of a sudden like the battery hit a wall.
reddsimpson - Sunday, August 24, 2014 - link
How about no, read what you must do just to get the battery replaced:-------------------------------------------------------
To prepare your iPhone 5 for the battery replacement process, please follow the steps below:
Back up your data to iTunes or iCloud
Turn off Find my iPhone
Erase data and settings in Settings > General > Reset > Erase all Content and Settings
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Why should I have to erase my phone and turn off Find my iPhone for a battery replacement??? Are they actually replacing the phone?
Brandon Chester - Sunday, August 24, 2014 - link
If you choose the Apple store option you may indeed have your device replaced as not all Apple stores in all parts of the world can do battery replacements in-store. Getting a brand new scratch and scuff free phone wouldn't be such a bad thing though, would it?Anju78 - Thursday, August 23, 2018 - link
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