Samsung TouchWiz UX Review: Honeycomb Gets Skinned
by Jason Inofuentes on August 5, 2011 11:52 AM ESTHailing the Enterprise
Starting with RIM’s PlayBook and followed by HP’s Touchpad, much has been made about tailoring these devices to the enterprise market. Lenovo will be entering this arena with it’s ThinkPad Tablet in the coming weeks; and they have been trumpeting the enterprise features of their offering, mainly device deployment and manageability offered through back-end services, as well as hardware based encryption. As it turns out, Samsung has beaten them to the punch with a product already a few months old. Samsung announced their Open For Business initiative today, a collection of software and hardware services available for the 10.1 that should make the device more appealing to corporations looking to deploy Android tablets into their workforce.
As expected, device manageability is the key feature that will appeal to IT tech, including the ability to remotely wipe and control all possible features of the device using either the Sybase Afaria or Microsoft ActiveSync protocols. Hardware based AES256 encryption is present on the device and, in what Samsung is calling a first, SSL VPN support is being offered. More front facing additions include “blown out” support for Microsoft Exchange’s Contact, Calendar and E-mail services, along with optimized versions of Cisco WebEx and PolyCom Video Conferencing for video collaboration. It’s unclear how many of these features are dependent on this update or whether these were just features that hadn’t actually been announced, but if you’re in charge of IT purchasing and everyone’s banging on your door to get a tablet, this could push the 10.1 over the edge.
Conclusion
Despite their rabid devotion to them, manufacturer's haven't made a lot of friends by offering skinned Android phones. There are only a handful of top tier phones that offer a pure Android experience; and now these layered experiences are arriving on tablets. But where the redundancy and sluggishness inspired by most phone skins are layered atop an otherwise satisfying and lauded user interface, Honeycomb is not nearly so refined as Gingerbread so it's hard to mar the experience just by adding widgets and some new applications.
TouchWiz UX on the 10.1 is a relatively benign experience, it is neither offensive nor supremely satisfying. If properly built out, the MiniApps and resizable widgets framework could add a lot of utility to Samsung's tablet line-up. The enterprise features will help improve Honeycomb's penetration into the burgeoning corporate tablet market. And the media content offered by Samsung's Media Hub is a nice addition, particularly if they begin providing the content across platforms; imagine Media Hub built-in to your latest Samsung TV or BluRay player.
Where TouchWiz UX really gets me going, is in the potential evident from these additions, that developers have yet to realize. Social Hub is good, but wouldn't a resizable widget for TweetDeck be incredible? Tablets are here to stay, whether their utility is fully realized yet or not. And for better or worse, the two biggest tablet OS competitors will be iOS and Android; let's hope that developers start to push through inspiring applications that ensure that Apple doesn't let iOS rest on its laurels, but continue to advance how we compute on the go.
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fforblack - Monday, August 8, 2011 - link
you think iOS is very ugly? Have you seen the devices called honeycomb tablets? Just because an operating system doesn't have widgets doesn't mean its winnows 98. No one is going to be staring at widgets all day after they buy a tablet. People want applications. People want something that's fast and responsive. People want something that's pretty. That's what the iPad offers. Animations? Have you ever used an iOS device? I feel like you don't even understand what you are saying. If anything acts like old software, go and study Android's operating system. Study the methods it uses for rendering. Study how it was rushed out for mass release. Personally, I think that for how it was rushed, google did a very good job. But that didn't stop it from being laggy and slow, not to mention the broken UI. I understand you like android, but don't without valid points, criticise an OS you haven't experienced because of a bias you have.kc77 - Friday, August 5, 2011 - link
I'm still trying to figure out about when this sluggishness is supposed to occur. I've got the 10.1 and at no time am I locked waiting for the tablet to perform. Same goes for forced closes. From the core apps.... sorry it just doesn't happen.JasonInofuentes - Friday, August 5, 2011 - link
I'm glad you've had a flawless experience with the 10.1, and there's a reason we generally recommend it over other tablets. Samsung spent a lot of time trying to refine the experience so that there was less of the sluggishness and bugginess seen on other Honeycomb tablets. Our review sample has been a joy to use, both before and after the update. But we have experienced FC's and sluggish behavior. For me the most consistent FC was when deleting lots of e-mails in the Gmail app, thankfully that behavior's gone since the update. If you manage to get through the year without an FC or ever feeling like your device is sluggish, please send it our way for a teardown and some analysis. We'd love to see how they managed to cram a horseshoe in there.Jason
fforblack - Monday, August 8, 2011 - link
LOL!kc77 - Sunday, August 14, 2011 - link
Thank you for taking the time to include more information within your comment to me than the actual review itself. It's nice touch that I'm sure we can expect in the future."I'm glad you've had a flawless experience with the 10.1, and there's a reason we generally recommend it over other tablets."
Did I say it was flawless? Nope but it surely isn't the buggy sluggish nightmare you're trying to make this product out to be. Most of the issues with Honeycomb tablets have been around 3.0 not so much with 3.1.
"Our review sample has been a joy to use, both before and after the update."
Hmm really? I couldn't tell from your review. Maybe it needed more words.
"For me the most consistent FC was when deleting lots of e-mails in the Gmail app, thankfully that behavior's gone since the update. "
So that would be FC's within a specific application. Don't you think a review should have actually mentioned WHAT application it was? Since the OS is pretty good at telling you what crashed it would have been nice to know. Rather than saying a general statement on page 1 making it sound like it applies to everything, while not really mentioning it on page 2. On that page you've recognized that lots of apps running = sluggishness. Thanks for putting that epiphany to text.
"If you manage to get through the year without an FC or ever feeling like your device is sluggish, please send it our way for a teardown and some analysis. We'd love to see how they managed to cram a horseshoe in there."
Now why would I give you my unit when you can't bother to be more specific within a review with the hardware you have? That's a end user problem, and not so much a hardware problem. If you spent a little less time FUD'ing the article and a little more being specific as to what exact applications caused problems I'm sure sending you my unit wouldn't even be necessary.
But thank you for responding and thank you for your hard work. It's been lovely seeing additional detail here that didn't make it in the three pages of the review. It's been eye opening.
-K
MrSewerPickle - Friday, August 5, 2011 - link
Just my two cents but I wouldnt describe the media hub apps UI as just "tolerable". In fact in my opinion its one of the smoothest, most qualiity media applications avaliable on Android right now. Was the author frustrated about having to write a review on TouchWiz? I know how I can be when asked to work on something that I could honestly care less about.....JasonInofuentes - Friday, August 5, 2011 - link
I'll be honest, the low bar for me in terms of the media software UI is iTunes and the peak is a searchable file system. Is this smooth and well organized? Yes. Is it comprehensive? As much as any of the others out there. But here's what I want? I want to type Battlestar Galactica into the search bar of a media software and get a list of options that includes the reborn series, the original series, the spin-off from the reborn series, the special features vignettes from the respective DVDs and at least three similar or otherwise related series. Yeah, I want to watch TV the same way that I search the web.So, was I frustrated about writing a review of TouchWiz? I have been reading technology websites for almost fifteen years and dreaming about writing for them for as long. I love new toys, I love software updates and I managed to produce over 1500 words over several hours about this one, a decent chunk more than the competition.
That said, I'll kick this around and see if anyone else wants to give this a try. In the meanwhile, please send me your thoughts on what makes Media Hub better than the alternatives. Thanks.
MrSewerPickle - Saturday, August 6, 2011 - link
That is indeed a good point on content searching and aggregation and I do agree that most media applications do not contain the best of both worlds like having a very well done UI and excellent functional features.In actually and getting to my real disappointment with the review: Anandtech is quite possibly one of the last few truely untarnished tech websites. Not by reviewers opinions on this OS or that smartphone but by major sponsor manipulations. The articles written and read here at exceptionally well done and always cover a "different" aspect of a product.
I would have very much liked to have seen an "Anandtech Review" of TouchWiz. One that covered what the overall performance increase/decrease was in regards to TouchWiz. One that included detailed and helpful benchmarks this site is known for in addition to the feature rundown that other sites covered.
Its not about word count or length, its about being what makes AnandTech the best.
Thank you for your initial response and to all of the authors responses to thr readers. It is yet another reason why Anandtech isnt just another Tech website unsuccessfully hidding their profit driven media conglomerate parent company.
JasonInofuentes - Saturday, August 6, 2011 - link
Ok, well if it's data that you want, here you go.% delta of benchmarkable performance pre/post TouchWiz: 0.00%
Believe me, I checked. If TouchWiz had any data driven performance deltas to report, we would have. We haven't, because there weren't any.
I'm new to Anandtech, and this was my first chance to actually review something. In the two days that I had the update I played with every widget I could find and tried to cram as much of it into a reasonably easy to read piece as possible. Here's what I've learned: you can't please everyone. I hope we win you with the next one, and that you keep coming back for the one after that.
GTVic - Friday, August 5, 2011 - link
I saw a smart phone commercial today that showed how I could use my smart phone while at a beach to tell me when it's going to rain. Then I could run and take shelter inside a giant Bell sign and the phone would tell me when it would turn sunny again so I could go back to the beach.