Things That Went Terribly, Terribly Wrong

One concern I’ve had for some time when writing this article is that it runs the risk of coming off as too negative. I don’t want to knock Ubuntu just for being different, but at the same time I’m not going to temper my expectations much as far as usability, stability, and security are concerned. If something went wrong, then I intend to mention it, as these are things that can hopefully be resolved in a future version of Ubuntu.

This section is reserved for those things that went terribly, terribly wrong. Things so wrong that it made me give up on using Ubuntu for the rest of the day and go back to Windows. This isn’t intended to be a list of all the problems (or even just the big problems) I encountered using Ubuntu, but rather the most severe.

We’ll start with mounting file servers. I have a Windows Home Server box that I use to store my common files, along with hosting backups of my Macs and PCs. I needed to be able to access the SMB shares on that server, which immediately puts Linux at a bit of a disadvantage since it’s yet another non-native Microsoft protocol that Linux has to deal with, with protocol details that were largely reverse engineered. My Macs have no issue with this, so I was not expecting any real problems here, other than that the network throughput would likely be lower than from Windows.

For whatever reason, Ubuntu cannot see the shares on my WHS box, which is not a big deal since neither do my Macs. What went wrong however is that manually mounting these shares is far harder than it needs to be. Again using the Mac as a comparison, mounting shares is as easy as telling Finder to connect to a SMB server, and supplying credentials, at which point it gives you a list of shares to mount.

Ubuntu, as it turns out, is not capable of mounting a share based on just the server name and credentials. It requires the share name along with the above information , at which point it will mount that share. Browsing shares based on just a user name and password is right out. Worse yet, if you don’t know this and attempt to do it Mac-style, you’ll get one of the most cryptic error messages I have ever seen: “Can't display location "smb://<removed>/", No application is registered as handling this file.” This tells you nothing about what the problem actually is. It’s poor design from a usability standpoint, and even worse error handling.

Unfortunately the story doesn’t end here. Ideally all applications would work as well with files on a network share as they would a local drive, but that’s not always the case – often the problem is that it’s harder to browse for a network shared file than a local file from inside an application. For this reason I have all of my common shares mapped as drives on Windows (this also saves effort on logging in) and Mac OS X takes this even further and immediately maps all mounted shares as drives. So I wanted to do the same for Ubuntu, and have my common shares automount as drives.

Nautilus, which transparently accesses SMB shares, is of no help here, because by transparently accessing SMB shares it doesn’t mount them in a standard way. The mount point it uses is inside of a hidden directory (.gvfs) that some applications will ignore. The ramifications of this being that most applications that are not a GTK application cannot see shares mounted by Nautilus, because they can’t see the mounted share that GTK tells its applications about, nor can they see the hidden mount point. The chief concern in my case was anything running under Wine, along with VLC.

The solution is not for the faint of heart. Highlights include additional software installations, manually backing up files, and a boatload of archaic terminal commands – and that’s just if everything goes right the first time. I love the terminal but this is ridiculous. Once it’s finished and set up correctly it gets the job done, but it’s an unjust amount of effort for something that can be accomplished in a matter of seconds on Windows or Mac OS X. This was easily the lowest point I reached while using Ubuntu.

The other thing I am going to throw in this category is mounting ISO images. I keep ISOs of all of my software for easy access. Interestingly enough, Ubuntu has the file system driver necessary to mount ISOs, but not a GUI application to do this. While it would be nice to have all of that built-in (ala Mac OS X) that’s not the flaw here – I’m perfectly content downloading a utility like I do for Windows (Daemon Tools). The flaw here was the Ubuntu GUI application for this, Gmount-ISO, can’t mount ISOs off of a SMB share. Worse yet, it doesn’t tell you this either.

The first time around, the only solution I was able to find was an another archaic CLI command that involved running the mount command by hand, in the style of “mount file.iso /cdrom -t iso9660 -o loop”. This was a terrible solution.

It wasn’t until some time later that I finally found a better solution. An application that wasn’t in the Ubuntu repository, AcetoneISO, can properly mount files off of SMB shares. Better yet it’s a bit closer to Daemon Tools functionality, since it can mount BIN/CUE, NRG (Nero Image), and MDF images.

I throw this in “terribly, terribly wrong” column because the solution was completely non-obvious. If you search for “Ubuntu Hardy mount iso” or something similar, AcetoneISO is nowhere near the top of the results, and the Ubuntu package repository is of no help. What’s in the repository is the aforementioned useless Gmount-ISO, and what’s at the top of Google’s results are Gmount-ISO and instructions to mount the image via CLI. It’s a success story in the end, but it was uncomfortably painful getting there.

If there’s any consolation in these matters, it’s that these were the only two issues that made me outright stop using Ubuntu, and go back to Windows for the day. Any other problems I had were significantly less severe than this.

Applications: Everything Else Things That Went Right
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  • amrs - Saturday, September 26, 2009 - link

    Your ignorance and stupidity is showing here. No engineering software for Linux? Hello? Matlab is available, Simulink is available, Labview the same. Xilinx and Altera have supported Linux for a long time and so do the smaller FPGA houses like Lattice and Actel. Mentor Graphics too. Orcad is the only one you mentioned that isn't available on Linux, but Cadence does support Linux with their Allegro product and so does Mentor Graphics with PADS and Board Station and Expedition.

  • MadIgor - Thursday, September 24, 2009 - link

    I have to disagree. You are NOT talking abut average Joe/Jane. I think that even the article author is kind of biased towards enthusiast user. Ubuntu actualy completes all needs of average Joe/Jane user, you can browse www, you can do email/scheduling, you can play games (easy non enthusiast games), you can DL pictures from your camera and edit them, you can even playback mp3/CD and video, do basic office work, all out of the box. The gnom learning curve for PC beginners is much shorter then with windows. Most of the average Joes/Janes dont install aps or peripherals by themselfs, belive me I had to install it for them many many times on Win systems (the best is "installing" digital camera: plug one wire end in camera, other in PC). Yes I agree that installing Ubuntu so that ALL is runing right may be pain in the ass, but average Joe/Jane naever install their system (not Win, nor MacOS), but when they get the PC with preinstalled Ubuntu you are done. With windows you have to worry that they will "bother" you every few months with non working system. Yes it might be nice source of income for PC technician, but not always welcome as reliability advertising (for customer to come).
    I did some instalation of Ubuntu to my customers mostly as a "safe" web/mail PC, they all where used to windows platform already, after one week of using Ubuntu even the hardest critisizer where comfy to use Ubuntu (some even asked me to install it on their home PCs), The most "problem" was: that no one can read our "excel" files. So I showed them that it has to be saved with .xls extension and voila, no more problems. I was NEVER asked for any CAD system, nor MATHLAB, not even Graphics apps, all what they used in offie was already there! Then there are home users, only complaint was that thay had windows at work, but after few houres all was fine, only kids had problems that they cannot play enthusiast games on it. My wife is running Ubuntu for three years now, with no problem. When my 62 year old mother asked me for a computer I brought her a notebook with Ubuntu, had no time to explain it comming next mornig. My mom never used a computer before (ok shooting ships on my ATARI doesnt count), next mornig I came there, she was already browsing. I asked her how did she do that and she said its easy, tap the aplications then internet and one of the apps was "internet". She even installed the snake game, Isaid how did you do that, she said in aplications section is install new aplication, then she clicked on games and then she piscked what she tought would be the game for her and then install, whas that wrong? she asked, I said NO, its right.
    BTW no one knows that they can use CLI or that there is some terminal window in Ubuntu. They are average Joes/Janes.
    Not everyone is an enthusisat with PC full of stuff that, and be honest, you dont use on dayli base.
    The truth is that Ubuntu will not be a succesfull system for enthusiast or high level profesionals until big software houses (Adobe, hallo!) and game producers will not start to port software for Linux. But that is not fault of Ubuntu or linux and again we are not talking here about majority of users (I mean Joes/Janes).
  • fazer150 - Friday, September 4, 2009 - link

    All folks who think Linux is hard. Have you tried PCLinuxOS? this is easier to install, use than Windows XP, 2003 and Vista period.
    there is no Windows hatred here, but you have to try that before you complain.
    I have access to all Windows OS at work including the latest Win 7 RC but i find PCLinuxOS easy to setup and use. Needs no special admin skills every config is GUI driven.
    Linux has come a long way from where it was 5 years ago!
  • Cynicist - Sunday, September 6, 2009 - link

    There are two things I'd like to comment on that bothered me about this article. Firstly, most regular users do not use LTS, the software is just too old and the latest releases of Ubuntu are quite stable. LTS is mostly guaranteed stability for corporate environments.

    Second, this package manager hatred is based on this flawed idea that no packages exist outside of the official repositories. A simple google search for deb packages leads to GetDeb.net, a website dedicated to providing up to date packages of all kinds of software specifically for Ubuntu. Google search too hard you say? But its even less difficult to find packages because many project sites (such as wine, featured in this article) include multiple packages for various distributions and even PACKAGE TYPES.

    Overall not a bad article. The author definitely knows technology and I'm grateful for that, but he did not seem to do much research on the actual community itself or the Linux Way of doing things. These are minor issues which will resolve themselves with time and I'm looking forward to seeing more linux articles on this site in the future.
  • cliffa3 - Thursday, September 3, 2009 - link

    I was concerned as well with the constant releases...until I upgraded the first time. I had set aside the better part of an evening because I was *sure* there were going to be plenty of headaches. I've done three such version upgrades now and am happy (not to mention shocked) to report that it's literally a one click upgrade. Simply amazing. I'm sure something will get mucked up in the future with one of the version upgrades for me...but for now all has gone amazingly smooth.

    That being the case, I have to disagree with you on the "they release too often" point. I understand it's a pain to sift through all the search results on the forums, but I also have found some older threads (sometime 3 versions back) that the same fixes work for my issue. I agree they need to tag posts with version info...that would make it far easier. Also, there's far more useful information in the (versionally-diluted) forums than I've found for any other piece of software or OS I've used. I almost don't cringe when I have a problem or issue now because I'm quite confident I can find the information without too much digging.

    I'd encourage you to upgrade versions from your current install (don't wipe) and comment on how the process goes. Maybe I've just had an extremely easy (and lucky) go of things with no problems...it'll be interesting to read your experiences. Honestly with how easy my upgrades have been, I look forward to new releases (but still give them a few weeks before upgrading...just to see the comments from other users).
  • Mem - Wednesday, September 2, 2009 - link

    Very good read as usual,personally I like to see Kubuntu reviewed at some point(I hear Kubuntu 9.10 is due in Oct) ,as you know its the KDE version,also Gnome and KDE compared would be interesting.

    I think the main problem for new Linux users is which one to go with,sure they are all free but it can be confusing and time consuming to try them all,some are more noob friendly then others like Ubuntu/Mint.
  • lishi - Wednesday, September 2, 2009 - link

    Since you spend so many time dealing with the windows its worth pointing that compiz is actually much more powerful then what you wrote.

    Install the package ccsm-simple for more option.(like different application selector, different windows animations etc).

    Or install ccsm for the complete configuration tools. Given most of them are eye-candy there some who can improve the desktop experience.
  • sethk - Tuesday, September 1, 2009 - link

    In this sentence:
    "It’s undoubtedly a smart choice, because if Ubuntu wiped out Windows like Windows does Ubuntu, it would be neigh impossible to get anyone to try it out since “try out” and “make it so you can’t boot Windows” are mutually incompatible"

    The more common phrase is 'nigh on impossible' (as in close to impossible) or you could say it's nigh-impossible. Definitely not neigh. Sorry to point out grammar issues, but this is a pet peeve, right along with pique being spelt peak or peek (as in pique my interest).
  • v8envy - Tuesday, September 1, 2009 - link

    I've been a 100% Linux desktop (Ubuntu 9.04) user at home ever since I bought my last i7 920. Gaming, multimedia, web -- everything a typical desktop user does under Windows. The inconvenience of migrating an existing Windows install & re-activation outweighed the convenience using Linux which simply booted and worked on the new hardware.

    Yes, there are times where you must fire up Google and search for solutions, some of which are commands to be pasted into a terminal window. Yes, sometimes you need to upgrade software packages (Wine is horribly out of date for instance).

    On the other hand, with Windows you get apprximately 1,337 updaters which run on startup, virus checkers, malware checkers, browser parasite checkers, firewalls, DRM and misc layers of barnacles which accumulate the longer you use the system. Thankfully the gathering of cruft is not a bane on the typical Linux system yet.

    Try 9.04 and see if it is more to your liking. LTS means nothing when most open source problems are "supported" by simply upgrading to the latest software.
  • trexpesto - Monday, August 31, 2009 - link

    "linux" is "niche" spelled inside out and backwards


    ..in rot13.

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