Problems in Mac-land

As I mentioned before, I purchased one of the earlier revision MacBook Pros and as such I've had a total of three major problems/annoyances with the MacBook Pro:

1) What has become known as the MacBook Pro "whine" is an extremely annoying whine/buzzing sound that emanates from the area around the MagSafe connector. The sound appears to be related to CPU load and seems to be caused by whatever power circuitry is affected by the CPU switching into lower sleep states. While this noise was present on my PowerBook G4, for whatever reason it is more annoying/present on the MacBook Pro. I have not seen a fix for this problem as of yet nor do I think one is possible without a redesign of some of the internals of the MacBook Pro.

2) The bottom of the MacBook Pro gets extremely hot; hotter than any notebook I've ever used. On the plus side you can barely hear either of the two fans running but the downside is that you've got to be careful with what you rest it on while using it. I've found that it only really gets extremely hot when doing something very CPU intensive. While I was benchmarking the unit the heat got almost unbearable, but during normal use it was mostly fine and when simply writing on it there were no problems at all. I've heard that this problem has since been fixed with later revisions but I don't know first hand as everyone has different definitions of fixed and tolerances of heat.

3) The third and final problem I've had with the notebook are the two keys that are mounted improperly on the keyboard. I haven't been able to fix this myself and suspect that it may actually require a keyboard replacement. After publishing this review, I'll head down to Apple and see what they say.

The problems I encountered with the MacBook Pro are definitely bothersome, but they aren't enough for me to personally want to opt for a non-Mac notebook. When I sit down and think about that statement, there's something horribly wrong with it. It's my job to be tough on manufacturers when they release products with these sorts of problems and it's my job to not recommend purchasing a flawed product, so am I just terrible at following my own advice? Am I so hooked on OS X that I'm willing to deal with fairly annoying hardware problems just to get my fix? In a sense, aren't these the same complaints many have about Microsoft: that you put up with the problems because it's the only way to get what you want?

Apple has an extremely important responsibility to its users not to release questionable hardware. Spending the past few days surfing through Apple's support forums it's all too often that I've come across the statement that Apple's quality control has gone down hill as of late. As the only provider of hardware for the Mac OS X platform, that should not be a statement that's frequently encountered. Yet it is, and it seems that the statement has quite a bit of truth behind it.

While I would definitely recommend a MacBook Pro because of all of the positive things I've said in the past about OS X and about Intel's Core Duo processor, I would strongly urge you to wait and get a model with all of the kinks worked out. It seems that the later revisions have addressed a number of the problems that existed early on, so all you may have to do is just make sure to custom order a configuration through Apple's online store so it gets built rather than shipped from what's in stock. It's unfortunate that as well designed as many of Apple's products happen to be, you'll want to stay away from the first run of any new model.

Network Performance and MacBook Pro vs. PC Notebooks Final Words
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  • mzlin - Saturday, April 15, 2006 - link

    Excellent review, Anand! The Parallels vs Boot Camp comparisons are really well done and very helpful.

    I thought the comment about PowerBook weight being 1/3 more than any other laptop you've used was a little misleading. I'm sure you didn't mean to say the PowerBook was especially heavy, but since you didn't actually mention what it weighs (5.6 pounds), it could be construed as the Powerbook weighs 1/3 more than other 15.4-inch laptops.

    I have been looking for 15.4-inch laptops, PC or Mac, that weigh less than 6 pounds with an integrated optical drive. (For me, having the drive integrated is non-negotiable; I wouldn't want to have it in the wrong place when I needed it, so I would be carrying it around regardless, and much better to save the hassle of digging it out and plugging it in when one needs it.) But the Powerbook/MacBook is the only one I have found so far. On the PC side, the VAIO BX and Toshiba Satellite A105 manage to get to 6.0 pounds, but are also are 1.5 inches thick.
  • hechacker1 - Saturday, April 15, 2006 - link

    I'd just like to point out that the buzzing due to power state switching (transitioning between C3 and C4 states) also happens in windows and linux. It's purely a hardware issue, and in most cases it just means the manufacturer used low quality components (capacitors).

    In windows it is not as noticible because it runs with a kernel frequency of 100Hz. In linux it's often run with 1000Hz. Because of the increase in frequency of power state switching the buzzing becomes audible to the ear.

    In windows it happens 10 times less than most linux boxes. Hence you don't hear it as much even with low quality components. My own Dell 700m laptop has this issue.

    The only solution in linux is to disable the lower power states, or change the kernel timer to 100Hz like windows. The best solution is to use dynamic tick switching so you get exactly the responsiveness you need, only when you need it. With a patched linux kernel my laptop automatically goes to 54Hz when idle, and 1000Hz when under load.

    Anyways... the only reason those "fixes" work is probably because they cause the processor to do just enough work to avoid having to go into the lowest power mode.
  • corequadro - Friday, April 14, 2006 - link

    I found it as a perfect help against the annoying whine. Just start and then stopp it, and you will – if you aren't using ichat – have a perfectly silent macbook till the next reboot.
    Of course, a fix from Apple would be more effective, but I can live with the widget fix.
  • brich - Friday, April 14, 2006 - link

    I really think the MacBooks have legs to grow, especially once the intel transition is completed over the next year and universal support becomes more 'universal.' My 12" PowerBook G4 1.5 has served me very well, even with the limitations of XP Pro running in VPC 7 inside Tiger. I think that some of the PC-only enthusiasts who add a MacBook to their arsenal will discover that the integration of excellent hardware esthetic and design with an OS that is continually developing/improving (OSX) will make the Mac solution quite compelling.

    That said, if I were a user who was totally satisfied with Windows and was not interested in OSX, then I would not buy a Mac to run Windows...no reason to do it. The real differentiation is the new flexibility of the intel Macs with OSX as a viable alternative to XP now and Vista later. Ther ability to run XP on them is frosting on the cake, imho.
  • ohnnyj - Friday, April 14, 2006 - link

    Dear Apple,

    I want a 12in Merom MacBook.
  • Desslok - Thursday, April 13, 2006 - link

    Acorrding to Daily Tech the hardware bugs you talked about are fixed with the new revs of the MacBook Pro. The article also stated that Apple would allow you to trade your MacBook in if you were having these problems.
  • JAS - Thursday, April 13, 2006 - link

    Tonight, I visited an Apple Store to see the MacBook Pro in person. What a gorgeous, well engineered laptop -- and impressively fast! The units on display did have rather warm undersides; but perhaps these are from the initial manufacturing run ("version A").
  • trooper11 - Thursday, April 13, 2006 - link

    Great job on the review, it was interesting to see how close things are coming on the software side to run a Windows environment on Macs and pointing out how similar Macs have gotten to every other laptop maker, at least in terms of parts and performance.

    The thing that gets me now is that the change over to Intel processors and ,in general, a more universal system, has made the Mac just another notebook vendor. So whst the Mac Book Pro has going for it is OS X and any of the Apple software, the machine itself is no better or worse then the many laptop manufacturers putting out Windows based pcs. In the past Macs had sort of mystique relating toa percieved uniqueness.

    If everyone realizes this, then Id like to see a review of a Mac Book from the perspective of any normal system evaluation. Comparing the experience with Apple with those of HP, Dell, Acer, or even Lenovo. If Im not a fan of the Mac OS, then I dont see any other reason to pick them over say Acer or Lenovo. I certainly wouldnt pay a price premium for the Apple name unless I saw some first hand reviews relating to price/performance and quality of service you can expect.
  • anthlover - Thursday, April 13, 2006 - link

    Those who have a powerbook that runds under 1ghz will be well served by the new books NOW. Those that have 1.5 and 1.67 have not need to quickly switch unless there is some native apps including apps free ones they want to use.

    Those that have no book will do well with them.

    Waiting unless somthing new was coming out in a couple of weeks is silly. Computers and their prices change constantly, models are refreshed and replaced rapidly. One should always buy what they need and try to future proof too much.

    Of course those wanting to save might want to wait for the Ibooks err Mac Book.

    Glad to hear replacing the drive got **easier then on the earlier Alumibooks... Or at least the 12 inch one. I got through the keyboard replacement part of the disasemly I had done before and then read ahead to the upper case disassembly and realized that I need a brighter room, no cats trying to help, and a lot of care. Too much risk. With the books It sounds like when you want that 200gb 7200 rpm drive it will be easy to put in:)
  • plinden - Thursday, April 13, 2006 - link

    The choppiness can be made almost unnoticeable by reducing the "Hardware acceleration" - Display Properties/Settings/Advanced/Troubleshooting, and move the slider one notch to the left.

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