Messages

According to Apple, Messages is now the most frequently used application on iOS. That's hardly a surprise considering the way most people use their smartphones (e.g. texting), so let's quickly discuss some of the changes. While Apple is fairly limited in terms of building on top of the SMS protocol, they have free reign to do whatever they wish with their iMessage platform. Because of that, feature additions for iMessage conversations and their accompanying design alterations are what make up most of the changes to Messages in iOS 8. That being said, there are a couple of additions that work for both iMessage and SMS conversations so it's best to talk about those first.

The core interface of Messages remains the same under iOS 8. Much like many other areas of the OS, the visual improvements are refinements to the interface rather than the drastic overhauls that we saw with iOS 7. For example, sending and receiving photos in a conversation features larger preview bubbles that stack atop one another when sent in succession. While this is a very minor design change, the resulting effect looks much nicer than on iOS 7 where each image was given a separate bubble with all the corners rounded off. This change also applies to videos sent in a conversation.

The photo picker is also greatly improved. Apple has added a scrollable list of recently taken pictures to make it easier to quickly share them. For older pictures the button to open up the Photos app interface is still present, as well as the button to take a new photo or video.

The contact button in the top right has been replaced with a details button. In addition to displaying buttons to call a person or view their full contact information, this new screen also has a switch to mute notifications for that conversation and a list of all media attachments that have been sent. For iMessage conversations there are also options to add users for group conversations, remove yourself from a group, assign a name to a group conversation, and to send location information in a vCard file with a message displaying a preview from the Apple Maps interface.

Things get more interesting once you take a look at what else Apple has done with iMessage. iMessage has the inherent advantage of being integrated into the stock Messages application. Apple is able to build in features to compete with other platforms while keeping the user in a familiar interface that includes all their SMS messages and iMessages. As you can see in the above screenshots, when the user has not typed anything into the input field the send button is replaced by a microphone. By holding down the microphone a user can record a voice message. The interface does feel a bit foreign at first, but essentially as long as the user is holding down the microphone button, the message will continue to record. If the user removes their finger while it is over the arrow it sends the voice clip instantly, while removing it when over the X deletes it; anywhere else gives the user the option to play back the clip before sending.

Holding down on the camera icon brings up the same sort of interface, although it works slightly differently than with recording audio clips. Once the user brings up the camera interface they no longer need to keep holding their finger down. Tapping the camera icon within the circle takes a photo, while holding down the red button takes a video recording. With the photo option there's no confirmation before the photo is sent so users who want to make sure they're sending a good photo should use the traditional button for taking photos and videos, which is accessed by tapping the camera icon in the Messages app rather than holding it down. One thing to note is that the photos taken with the new quick photo and video interface use a 16:9 sensor crop and scale, and have a resolution of 1920x1080.

Since these features are meant to compete with other apps for sharing photos and videos like Snapchat, they wouldn't be complete without features for self deletion and for notifications when they're saved. By default, all audio and video messages sent will delete themselves after two minutes. Users can also set them to remain forever. In both cases, the user who sends the file and the users that receive it are given the option to watch/listen to the file and to keep it. Both actions send a notification to the sender, much like how Snapchat notifies users when someone takes a screenshot of a photo or video they send. Even after the message has deleted itself in the sender's conversation thread, if another user saved it there will be a notification and a time stamp to let the sender know.

As far as features go, iMessage and the Messages app are pretty much on par with every other messaging service. I do wish that Apple would add the ability to link accounts from other messaging services like you can with Messages on OS X. Having Messages become a central hub for Facebook, Hangouts, iMessage, and SMS would clear a number of applications off my phone. The risk that the dominance of the Messages app would crush the apps from other manufacturers may be exactly why Apple hasn't added such a feature yet.

Mail

The Mail application receives some much needed usability improvements in iOS 8. Apple has implemented new swipe gestures for managing email. On iOS 7 swiping an email to the left would bring up an option to move the message to the trash as well as a menu labelled "More" that contained additional options like marking as unread, flagging, and moving to another mailbox. iOS 8 makes some of these options easier to access by giving them gestures rather than putting them all in a menu.

As you can see above, swiping an email to the right now brings up a button to mark as read/unread, and swiping to the left now contains the option to flag an email. Swiping to the very left edge of the screen now deletes an email without having to press the trash button. In practice this gesture is helpful but can sometimes result in unintentionally deleting an email, and so having an undo button show up temporarily after deleting an email like Google does with Gmail on Android would be a nice tweak to add to Apple's Mail app.

A simple swipe down moves the email draft to the bottom of the screen

Apple has also included a new feature for thread specific email notifications. By default, iOS does not give individual notifications for emails that arrive. While this still remains the case on iOS 8, when composing an email an icon shaped like a bell will now appear in the subject field. The bell allows the user to enable notifications for a specific email thread without having to enable notifications for every single email that arrives. This can be useful when waiting for a reply to an important conversation, without having to also be notified about unimportant emails and spam that may also arrive in the interim.

Composing your own emails is also improved in iOS 8. The Mail app now renders over the device's wallpaper, much like the tabs in Safari and the Reminders app. Above you can see that email drafts are now cards that pop up in front of the mailbox, and they can be swiped down to grab or reference content from other emails without having to save and close the draft. This can be a real time-saver when you just want to quickly grab a photo from another email to insert into your own.

In the rightmost screenshot above you can see that Mail is also much smarter in iOS 8. The app can grab content from an email and give suggestions for things like new contacts and calendar appointments. As it stands, the email app on iOS 8 has most of the features I want in an email app. The one thing I would like to see added in the future is the app's ability to pick out information from emails extended to finding the unsubscribe link in spammy emails to be displayed at the top.

Recent Contacts

Recent Contacts, or "Recents" as Apple is calling them, is a new feature built into the iOS multitasking tray. Essentially the feature acts as a way to quickly contact people you talk to frequently. Optimally, each circle would have the person's contact photo, but in my case most just display the person's initials. Selecting someone's circle displays all the methods of contacting them that you have on file. If someone is frequently communicated with but not added to the iOS Contacts app, they will not appear in the Recents section of the multitasking tray.

Above you can see how the contacts are displayed and how clicking a list expands showing the different methods of communication. In theory this seems like a nice feature addition, but in practice I've had two issues, although both really stem from one main issue. The issue is that I don't find myself using the Recents list to contact people; I just go straight to the application I normally use to contact them. This is because every iOS app for communication has some form of built in contact list or history, so I can just as easily access the people I've recently contacted from within the app itself as I can using Recents. In my use case this makes the recent contacts list redundant, and I'm not sure how much use it will see with other iOS users. I've personally never felt a need for it.

Introduction Control Center, Notifications, and Spotlight Search
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  • retrospooty - Wednesday, September 17, 2014 - link

    "from the perspective of a user there's no real wow factor with iOS 8 right now."

    Wow... Great to see we are allowed to say something slightly negative about Apple now. Seems like its been a long time.
    Reply
  • Larryt2000 - Wednesday, September 17, 2014 - link

    IDK.... IOS 8's Hand off feature works with third party apps as well as Apple apps, which is insane. Its functionality times 100. That's an insane wow factor. What developers are already doing with IOS 8 features, is crazy. TouchID integration, extensions features from other apps, and the huge developer support on freakin day one, which is something Android and Windows would die for. This is pretty huge. Reply
  • Impulses - Wednesday, September 17, 2014 - link

    That was Brandon's point, that part will be a big change, but it's not something someone will realize immediately after starting to use iOS8, hence the lack of wow factor.

    Mobile OS releases WILL reach a point eventually where they go thru their ME/Vista/8 phases and people are unhappy, underwhelmed, or completely ambivalent.

    The big problem then will choice, you can easily choose to stick with XP/7 for years, not so much on mobile.
    Reply
  • Impulses - Wednesday, September 17, 2014 - link

    I should add, Android is much more likely to face that kinda scenario, Apple and it's users are already more accustomed to a my way or the highway approach (not a shot, it's just a different approach to design) and they've preconditioned Mac already.

    A year or two ago I fouled l could see Apple losing more market share on mobile but now I think they'll always have a larger maker share there than on desktops.
    Reply
  • Larryt2000 - Wednesday, September 17, 2014 - link

    Yeah...I can understand users not noticing the features up front, but with the shear amount of developer app updates, and the amount of developer excitement has developers talking up these new features all over the app store. IDK... I think it will take a long time to get people underwhelmed about Apple stuff. I cant see them in the near future approaching a Vista, or Win 8 (which was a mess) phase. Reply
  • Morawka - Wednesday, September 17, 2014 - link

    will handoff for imessage be coming to PC? like motorolla connect or jailbroken remote messages? Reply
  • realbabilu - Thursday, September 18, 2014 - link

    Unfortunately handoff is gone now in PC hackintosh Yosemite DP7 with BT 4.0 BCM. it was ok on DP6. Reply
  • aktariel - Saturday, September 20, 2014 - link

    SMS Relay is currently disabled on DP7 (even for legit Macs). It will likely return when Yosemite is officially released. Reply
  • Deelron - Wednesday, September 17, 2014 - link

    I'm not sure it's exactly negative, nor positive unless the prevailing thought is that a free (well, already paid for by owning the type of device) needs some sort of "wow factor" for it to propagate to user devices, particularly as mobile OS's get more mature. Reply
  • theNiZer - Thursday, September 18, 2014 - link

    Spot on! Reply

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