ECS L4S8A (SiS 648): Value P4 Performance

ECS RETURN (RMA) POLICY

* ECS Warranty is offered to direct customers with valid ECS invoice only.
Warranty Period

All ECS motherboards are covered by a one (1) year warranty on parts and labor against defects in workmanship and manufacturing. The warranty is effective from the date of ECS' original invoice, unless stated otherwise in writing.

Contacting ECS for Warranty Service

To return products for warranty service you must first obtain a return merchandise authorization ("RMA") number from ECS Customer Service. The RMA number is obtained by faxing a completed RMA Control Sheet to (510) 252-8722. A RMA number is valid for 30 days from date of issuance. RMA returns will be thoroughly tested as to all complaints and sent back to customers within 10 working days following receipt of the products by ECS. In the event a defective board cannot be repaired, ECS reserves the right to replace it with like-new refurbished product.

Note: Do you buy from our authorized distributors??

o If not, we recommend you buy from our authorized distributors to ensure the warranty coverage. We have experienced some websites are selling phase out products, out-of-warranty products, and refurbished products at a below market price. Please be aware that it is to your own risk if you purchased any of the above-mentioned products.

o We, as a Manufacturer, will support products that are under Manufacturer warranty. If products you have are out-of-warranty, phase-out, or damaged and you choose to have us service you, the cost of service is $50 to repair/refurbish and one-way ground freight. Usually product will ship within 10 business days. Please send money to esales@ecsusa.com via www.paypal.com and clearly specify your request on the SUBJECT line and NOTE section including your motherboard serial number. We will email you a RMA# with detail how-to and where-to ship to instruction upon receiving your payment.

Note: Physical damage, mishandling, mis-use, illegal modifications, no serial number and missing parts will automatically void the warranty. All items MUST be returned properly packaged & protected. Any item(s) returned in envelopes will VOID THE WARRANTY, NO EXCEPTIONS!

Packaging / Shipping Procedures

Returned items must be packed properly and safely, preferably in their original box. Shipment of returned items should be prepaid and insured by customers via a carrier of their choice. A packing list together with a copy of the RMA Control Sheet should be attached on the outside of boxes. The RMA number should be clearly marked on the outside of the package.

ECS will pay for the return of items to the customer via UPS, FedEx or trucking company. Any special delivery required may be available upon request as additional cost. Items damaged in transit are not covered under warranty and ECS is not liable for delays or errors on the part of any carrier. Any item shipped to ECS without RMA numbers printed on the boxes will be returned to senders.
Please DO NOT return any accessories such as cables , diskettes or manuals to ECS.

Discrepancies in Shipments

ECS Customer Service representatives will inform customers if any discrepancy is found in category and/or quantity of items received. All non-ECS products will be sent back to customers without further notice.

Note: Ship returned products to: 45401 Research Avenue, Fremont CA 94539.
Our business hours are 9am-5pm PST, Monday-Friday.
We are CLOSED Saturdays, Sundays & Holidays.
ECS reserves the right to change this policy without advance notice.