Conclusion: Time for a Change

When Toshiba released the Portege R700 in 2010, it came out of nowhere. We didn't have ultrabooks on the market, and nobody was expecting a design like that from Toshiba of all companies. The design served them well, and they extended that design language to respectable notebooks like their Tecra R840 and R850 lines.

The problem is that while the R700 was a fine effort, it wasn't perfect out of the gate, and it seems like Toshiba's designers may have gotten nervous about messing with success. The result is an R835 with hardware updates under the hood but none of its predecessor's issues resolved. On the contrary, the R835 seems to have suffered in the interim.

Fundamentally we have a sound design, but things fall apart in key areas of the experience. The display is the same problem we've belabored time and time again; that's easy enough to fix provided economies of scale pick up and better quality displays become more readily available, and judging from the explosion of the tablet market this is entirely possible. The keyboard is simple enough to revise, too; lose the glossy keycaps, increase the y-height of the keys, and somehow fix the mushy tactile response. These two items are things that most users can adjust to on a regular notebook, but they're fixable at the design phase as well.

Unfortunately, the last major issue with the R835 is the cooling design. I'm not convinced this is unsolvable, but Toshiba may have to make serious revisions under the hood to get thermals in check—or they have to look at sacrificing quiet running for lower temperatures. My other problems with the R835 were things I could see someone adjusting to, but I can't recommend a system with a CPU that's hitting the high 90s under full load, let alone Intel's spec 100C.

What's disappointing is that if it wasn't for those thermals, I could probably give the Portege R835 a tentative recommendation. Battery life is fantastic, performance is solid enough, and the features are there. I can see the R835 theoretically being a fine solution for certain users. As it stands, though, I couldn't in good conscience recommend a notebook that's pretty much banking on its warranty the moment it ships.

Another Low Quality TN Panel
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  • TrackSmart - Friday, April 13, 2012 - link

    I have a Toshiba R705. Basically the same laptop, right down to the cooling system design. When running heavy-duty processes (30min of straight number crunching) my CPU core temperatures usually stay in the mid-70s. That's more than 25C below the recommended thermal limit for my processor (105C).

    I can't imagine any normal usage case, even heavy duty usage, where I would ever get near 105C. I'm guessing the cooling design is okay for all 'normal' usage scenarios, even heavy-duty usage.

    That being said, I think that putting all of the intake vents on the bottom of the system is a really dumb idea. If you stream movies with the bottom of the laptop on a bed or sofa - look out! It's going to get toasty in there...
  • jigglywiggly - Friday, March 30, 2012 - link

    please keep talking about lcd quality, I bought my sager np8130 (p151hm1) when you guys spoke about the LCD, it was fairly good and it was great performance for the price and dual link dvi for my 120hz display
  • hexanerax - Saturday, March 31, 2012 - link

    How difficult is it to write a PPI agnostic app? ( to those not in the know,all elements of the UI should appear exactly the same physical size on all monitor resolutions meaning a high ppi display UI looks awesome and this low res junk that manufacturers are hawking will end).
    Hi res support has to be coded into the os and done right. I have enough problems with un-clickable buttons and unreadable text due to poor dpi scaling in some poorly written apps. Getting correct PPI information from the panel and scaling display elements to actual physical dimensions would be great, allowing users to really see the difference and cough up the extra dough if inclined.
    Writing this on a great 1900 x 1200 17" LCD on my Dell Precision M6300 ( never upgraded due to the 16:9 fetish in most product lines.
  • hexanerax - Saturday, March 31, 2012 - link

    $ for $ , an SSD will translate to better user experience than a higher clocked processor for most normal usage scenarios. For those looking for a fast, low priced system, adding a 40 GB SSD and going for a lower clocked cpu or lesser cores will be a better option than a 500 GB 5400 RPM HDD with a high frequency processor. Enthusiast or not an SSD is no longer an option. I can understand using a Mechanical drive for critical data considering the issues that SSDs have had in the past but if you are buying a budget laptop, how critical is the data you are storing? Think cloud storage + SSD for the best experience. Buy an external HDD.
    On a system with a Corsair Force F120.
  • jabber - Saturday, March 31, 2012 - link

    I don't need more than two USB ports (to be honest I can get by with one).

    I don't need a Firewire port.

    I don't really need a HDMI or D-Sub port either.

    I can go without Bluetooth.

    That should be nearly enough to get a decent screen instead.

    Yeah so one or two USB ports, a gigabit ethernet port and the power port are all I need.
  • Mumrik - Saturday, March 31, 2012 - link

    I'm out...
  • Pylon757 - Saturday, March 31, 2012 - link

    Judging from the last picture on the 2nd page, the body appears to be magnesium alloy, not plastic. Mag alloy feels a lot like plastic (especially when painted) since its thermal conductivity is extremely poor and thus doesn't feel cold to the touch (unlike say, aluminum found on Apple's devices)
  • hexanerax - Sunday, April 1, 2012 - link

    Just for the record :-

    http://www.jsw.co.jp/en/mg_f/mg_mg_f/mg_mg_chare.h...

    It probably feels less cold because it is conducting heat from the system outwards.

    The paint probably has more to do with this feeling than the thermal conductivity of the metal. Aluminum is generally left unpainted ( polished, brushed ) or anodize in color which leaves the thermal properties unchanged.
  • Mygaffer - Sunday, April 1, 2012 - link

    The last time many consumers have seen a monitor with decent image quality was when they were using a CRT.

    If more consumers could see a side by side of your average TN panel and some of the amazing IPS and PVA panels out there a lot more people would seek out the better monitors. Right now people just don't know any better.

    I use two monitors at home, the Dell 3007wfp-HC and a Yamakasi Catleap Q270 (27" S-IPS, same panel as the Apple Cinema display). Both are S-IPS panels, both are very high resolution, and both are amazing. To go back to some lower resolution TN panel now would make me want to claw out my eyes.

    Luckily my HP laptop has a very good TN panel in it that even has good viewing angles. One thing that will have to improve a little bit for the high resolution displays to be a good fit for everyone will be better font scaling. Windows 7 has fairly decent support for it and modern browsers also allow some control but it still needs to be improved.
  • ThreeDee912 - Sunday, April 1, 2012 - link

    For better or worse, ultrabooks are coming down in price, and are still using crappy panels.

    Except for Delta E, and compared to the high-end Sony, it seems like the MacBook Air line from last year still beats most of the panels in these new Ultrabooks:
    http://www.anandtech.com/show/5259/ultrabook-head-...

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