The Heat Problem

When I first ripped the hard drive out of its enclosure I realized that there’s very little in the GoFlex design that promotes airflow over the drive. In fact, there only appear to be three places for air to get into/out of the enclosure: a small opening at the top, the two separations that run down the case and the openings at the bottom. The bottom is mostly covered however by the dock.

The poorly cooled enclosure becomes a real problem when you stick a high density, 5 platter, 3.5” 7200RPM hard drive in it. I measured the surface temperature of the drive out of the chassis, under moderate load over SATA (sequential writes) at 96F. With the drive in the enclosure, the plastic never got more than warm - 85F. Taking the drive off the dock and pointing an IR thermometer at the SATA connectors I measured 126F.


After 2 hours of copying over USB 2.0 I hit 63C on the Seagate GoFlex Desk

The drive’s internal temperatures were far worse. After 3 hours of copying files to the drive over USB 2.0 (a real world scenario since some users may want to move their data over right away) its internal temperature reached 65C, that’s 149F. The maximum internal drive temperature I recorded was 69C or 156.2F.

Hard drives aren’t fond of very high temperatures, it tends to reduce their lifespan. But in this case, the temperatures got high enough that performance went down as well. Over a USB 3.0 connection you can get > 130MB/s write speed to the drive in the 3TB GoFlex Desk. Once the drive temperature hit the mid-60s, sequential write speed dropped to ~50MB/s. The drop in write speed has to do with the increased number of errors while operating at high temperatures. I turned the drive off, let it cool and turned it back on, which restored drive write speeds to 130MB/s. Keep writing to the drive long enough in this reduced performance state and you’ll eventually see errors. I ran a sequential read/write test over night (HDTach, full test) and by the morning the drive was responding at less than 1MB/s.

Quick copies, occasional use and even live backup of small files worked fine. I never saw the internal drive temperature go above 50C in those cases. It’s the long use sequential reads/writes that really seem to wreak havok on the 3TB GoFlex Desk.

And unfortunately for Seagate, there’s no solution. You can put a cooler drive in the enclosure but then you lose the capacity sell. Alternatively Seagate could redesign the enclosure, which admittedly looks good but is poorly done from a thermal standpoint.

I asked Seagate about all of this and their response was that the temperatures seemed high and they were expecting numbers in the 60s or below but anything below 70C is fine. Seagate did concede that at higher temperatures HDD reliability is impacted but the company didn’t share any specifics beyond that.

The GoFlex Desk comes with a 2 year warranty from Seagate. Given that Seagate said the temperatures were acceptable, I’m guessing you’ll have no problems during that 2 year period. Afterwards however, I’d be very curious to see how long this thing will last at those temperatures.

Performance vs. Capacity Final Words
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  • BurnSeagate - Saturday, December 17, 2016 - link

    Worthless piece of shit company that makes worthless products. I hope they lose every lawsuits and bankrupt. Again death to this piece of shit company. Reply

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