Mail.app

While email is usually discounted as a light use for a computer, anyone who has a considerable amount of email to deal with would hardly agree. For me, an email client must be robust as well as stable. I've had experiences with losing an entire mailbox in the past and it's never fun.



Mail comes with OS X, but instead of being a lightweight solution like Outlook Express, Mail is best compared to the likes of Outlook under Windows.

From a functionality standpoint, Mail has all of the features of Outlook as an email tool (Address book and Calendar support are provided through separate applications). The biggest changes that I had to get used to were, you guessed it, keyboard shortcuts to perform the tasks that I was used to under Outlook. The shortcuts did take a bit of getting used to for me, but in the end, it wasn't too difficult; to send a message after you've composed it, the shortcut is Command-Shift-D; replying is Command-R; forwarding is Command-Shift-F (Command-F opens up the Find dialog box); and Command-Shift-N gets new mail.

The application itself is lightning-fast; start up time is much faster than Outlook 2003 and a bit faster than Outlook 2004. The one aspect of Mail that is absolutely an improvement over Outlook is in its searching abilities. If you have any appreciable number of messages under Outlook, you know that searching for a particular message: 1) takes forever, and 2) leaves you with a noticeably slower machine with your hard drive crunching constantly. The search function in Mail is significantly quicker than Outlook and you get noticeably fewer disk accesses to find the email that you're searching for than under Outlook. Obviously, without knowing the architecture behind how Outlook searches vs. how Mail searches, I can't say exactly why Mail is faster, but I'd venture to say that it's either OS X doing some incredible caching, or it's just a much better indexed database with a faster search algorithm. Regardless of why, the reality is that it is significantly faster on a single 160GB SATA drive than I've ever had an Outlook search be on anything from a regular IDE drive to a 10K Raptor.

The overall interface and interaction with Mail is significantly faster than Outlook, regardless of how fast of a Windows PC I compare it to. The application has no problem handling tens of thousands of emails (the most that I've had in it at one time was a little over 23,000) and after a little experimenting, I finally found out that Option-Command-Delete would permanently delete an email instead of first sending it to the Trash folder. What's also nice to know is that copying or deleting a lot of emails doesn't slow down the program significantly; it's very easy to multi-task in Mail. While it could be attributed to the fact that all desktop G5s are now dual processor systems, the application is far less prone to slowdowns than any of the dual Opteron boxes on which I'd ever used Outlook. Now, it may be possible that Mail is more multi-threaded than Outlook or it may just be a case of better caching at work in the application. Needless to say, whatever it is - it works.

Mail has a built-in spam filter and the same filtering/rules capabilities of Outlook 2004. I've found that the spam filter in Mail is at least on par with that of Outlook 2004, if not a bit better. So far, I've been pretty pleased with it; although, there have been a few false positives that I've encountered when the filter is set to the most aggressive settings.



It's very easy to get a good set of rules set up and running in Mail - the process is even simpler than Outlook and it's quite easy to prioritize rules as well as have certain rules stop processing other rules after they've completed. Overall, I'd say the application is just as powerful as Outlook as an email client, but noticeably faster.

Most importantly, all of the little things that I appreciated about Outlook were also present in Mail. Start typing someone's name/email address to which you've sent email in the past or whose name already appears in your address book and autocomplete will bring up a list of addresses that match what you've already typed. While this feature has been in Outlook for a while, what's important here is that I didn't find any of the little gems of Outlook to be absent in Mail, which means a lot for a die-hard Windows user in order to feel comfortable under OS X.

The one issue that I had with Mail when I first started using it was that there was no way to directly import an Outlook pst file into the application. There are ways around this, such as exporting your Outlook mail to another format, then importing them into another client supported by Mail, and then exporting again before finally importing into Mail. But, I decided to not deal with that and just started my mailbox over from scratch. It took me a while to get enough emails accumulated in the application before I could truly pass judgment on it, but now that I have, it gets my stamp of approval.

Stability is another aspect of Mail that I have been pleased with, but the application isn't totally rock solid. Out of all of the apps on OS X, I've probably had Mail crash on me more times than the rest, but considering that I haven't had too many crashes under OS X in general, that's not too bad. None of the crashes have ever been detrimental to any of my mailboxes; all of my data always remained intact, but just as is the case with any crash, they've always been annoying. I would say the number of times that Mail has crashed on me would be similar to the number of times that Outlook 2004 crashed on me, maybe a little less.

In the end, I'd say the best way to summarize Mail is that it's nice to see a good, fast, robust email client finally included with the OS for free.

Applications under OS X iCalendar
Comments Locked

215 Comments

View All Comments

  • fxparis - Wednesday, October 13, 2004 - link

    FinalFantasy also wrote in #151: " a lot a stupidities "

    it doesn't matter for him. but please FinalWhoever don't misinform people that need fair information to make their choice ! specially when it come to audio video pro

    some young people will make a living from it. and they'll make a better living if they choose Mac since the beginning to work.
    it's IMPORTANT !
  • chrisnorth - Tuesday, October 12, 2004 - link

    Regarding post #172 by Digstra, RIGHT ON! I think you have said, eloquently, what I was thinking. Of course, an open mind means that people need to recognize the good and the bad; nothing is perfect including OS X and the Mac. Having said all that, using XP may be subjecting yourself to unnessissary torture :-)
  • melgross - Tuesday, October 12, 2004 - link

    Student/Teacher Office for the Mac sells for $135-150, and you don't have to show that you are anything other than willing to pay for it.

    About security. While I completely agree with those who say that we should all get a router, firewall, virus protection, and several spy-ware prevention programs, it just doesn't work for the average person.

    When I help someone with a PC who has a seriously infected machine, I find several things of interest.

    Most have an anti-virus program, but have let their subscription lapse. When I mention this, they get angry about the idea that they should HAVE to pay for a subscription. They feel as though they shouldn't have to pay for something on a yearly basis to use something that they have already bought.


    The idea of getting two or three anti-spy-ware programs is also something that they can't understand, or like. When I explain that even having these programs doesn't mean that they won't still get infected, even though the probability is much less, they are bewildered. They don't WANT to understand that they have to be proactive about these problems.

    They just want to use their machines.

    If you rarely buy anything, go to obscure sites (and with the new fly-by trojans...), not open e-mails, etc., you won't likely get infected. I suspect that those who have all of the protections, and claim to never get infected, don't really do as much as they have us think they do. I don't see Anand web surfing frivolously, downloading questionable files from newsgroups, and subscribing to porno sites etc.

    Most people do at least some of those things.

    No matter how you look at it, OS X is far more secure, for the average person, than XP. If we all played by the rules, and Microsoft did the right thing, it might be different.

    One reason that SP 2 is having as many problems as it has been, is because even though it's got a number of services turned off by default, when you use .net, or need certain services from office etc. they have to be turned on again. OS X doesn't need most of those services to accomplish the same things. FreeBSD is also one of the most secure UNIX variants. Linux, by the way, is turning out to be not that much more secure than XP is, going by all of the successful exploits reported.
  • Digsa - Tuesday, October 12, 2004 - link

    Just wanted to say that - as a long-time Mac user - I really respected this article for its honesty of approach. I was really impressed. While of course I might quibble here and there about some things (Windows security, adware and virus issues were strangely absent;-)) I can genuinely trust the writer's attempts at balance, and I give his opinions the weight they deserve. he's done a fine job.

    At the moment I am travelling in the opposite direction to the author - I've just started using an XP machine for course work - and this article has helped me to see my experience in a more balanced light. Some of the criticisms he has - and my own criticisms when using XP - are based upon long-established working habits and prejudices. The clever trick is to see through those prejudices to look to the root of the system. What is the system trying to achieve? Does it do it better or worse? Honestly?

    OS X is a wonderful system, and I recommend those who haven't looked at it to do so. I'm enjoying the journey of discovery with XP - and trying to keep an open mind when it does something I'm unaccustomed to. However, the best lesson is perspective. If we don't give the other system a proper try, how can we make justified comments upon it. The author of this piece set out to do just that - and the results speak for themselves.

    I suppose my one crucial point is this - if we all keep open minds about the possibilities for innovation from different computer systems, and don't let the zealots on both sides take over the asylum, then we are all winners. Because the market in ideas can function without prejudice, and a good technology implementation can be seen for what it is - rather than through the prism of reality distortion fields or slick marketing.
  • chrisnorth - Tuesday, October 12, 2004 - link

    In reply to post #167 by Victor, thanks for the commentary.

    Yes, I could have been much more specific. So perhaps I should have reworded my thoughts to read "10 most popular software requests" or some such thing. Also, I was playing "Devil's Advocate" to some degree as I believe a somewhat critical eye represents the best approach when you want to improve something.

    I agree, Mellel is a first rate word processor and an excellent deal. I've been using it since its early days. I think it cost $19.95 when I purchased it. Instead of BBEdit, I use skEdit, which is reasonably capable and has great potential. As for Filemaker Pro, it is an expensive option as is Keynote, given that they represent the equivalent of only a single module each from the Office suite. Mesa 3 from P&L software is a top rate spreadsheet and at $30.00 a great value.

    Hadn't heard of Blogwave Studio. I use the freeware MacJournal, which is an excellent Journal hampered only by its limited functionality. Haven't heard of Quicksilver, and can't use it anyway since I'm waiting for Tiger before upgrading from Jaguar. As for the other suggestions, been there and not terribly impressed generally.

    Any other thoughts on great Mac software deals anyone?
  • victorpanlilio - Tuesday, October 12, 2004 - link

    FinalFantasy wrote in #169: Victor...you are a monster...wow... hehe ;D

    My 4-1/2 year old son likes to have me pretend I'm one... :-)

    I'm just a regular guy who thought he had finally overcome his addiction to discussion forums...not... well, it's better than video lottery terminals, I suppose. Anyhoo, I'll probably wind down my posts because I *really* need to get a life... :-)

    If this were a group in physical space and I'd just won at the VLT I'd invite y'all for a round of brewskis... make that a keg, on me. Oops, maybe not everyone here is of drinking age... :-D

    Hey Anand, ever tried Stella Artois?
  • FinalFantasy - Tuesday, October 12, 2004 - link

    Victor...you are a monster...wow...hehe ;D
  • victorpanlilio - Tuesday, October 12, 2004 - link

    Re: inexpensive alternative to MS Office

    If you really need ALL the functions of Office, the total cost of the apps listed above would exceed the price of Office 2004 for the Mac (C$560 Std, C$700 Pro). So, at this time there seems to be no inexpensive substitute. One avenue you might try is to enrol in a community college course and use student status to purchase Student/Teacher Edition of Office (about C$225), which would allow you to install on up to 3 machines.
  • victorpanlilio - Tuesday, October 12, 2004 - link

    Chris North wrote in #166: How about the top ten most needed apps on the Mac

    Top ten most needed from what perspective? CAD? Web design? Database development? 3D Rendering? Business intelligence? Customer relationship management? Seismic data interpretation? Medical imaging? Small business collaboration?

    Anyway, some suggestions based on your list:

    Advanced inexpensive OS X native CSS Editor
    StyleMaster, http://www.westciv.com/software/index.html

    Advanced inexpensive OS X Native XML Editor
    Hmm... they all seem to be Java-based, so no go...

    However, for text editing, instead of BBEdit, try
    TextMate, http://macromates.com/

    OS X advanced personal journal with photo and file wells
    BlogWave Studio, http://www.littlehj.com/

    OS X native advanced but inexpensive alternative to Photoshop
    Stone Design Stone Studio, http://www.stone.com/

    OS X native advanced but inexpensive alternate to MS Office
    Word: Mellel, http://www.redlers.com/
    Excel: MarinerCalc, http://www.marinersoftware.com
    PowerPoint: Keynote, http://www.apple.com/keynote
    Access: FileMaker Pro, http://www.filemaker.com

    Oh, and if you're on OS X 10.3, you should try QuickSilver:
    http://quicksilver.blacktree.com/
  • chrisnorth - Monday, October 11, 2004 - link

    Further to my last post, here's a thought for Anand: If you are looking for a followup article to do on Macs, how about the top ten most needed apps on the Mac? You could take a poll or something then describe where the biggest deficiencies lie and which apps would best fill them. Maybe, you could help convince a few companies like Jasc, or Xara to port their products.

    Here is a quick list to start with:
    Advanced inexpensive OS X native CSS Editor
    Advanced inexpensive OS X Native XML Editor
    OS X advanced personal journal with photo and file wells.
    OS X native advanced but inexpensive alternative to Photoshop
    OS X native advanced but inexpensive alternate to MS Office.

    Please no multi-platform java apps.

    Just a thought...

Log in

Don't have an account? Sign up now