Setup Process and User Interface

The setup process adopted by different NAS vendors is similar in many ways. Connecting a diskless NAS unit to the network results in the unit getting a DHCP address, with a web server up and running. A web browser can then be used to follow the step-by-step instructions to insert hard drives, configure an appropriate storage volume, set up access credentials and some other essential aspects of the NAS.

In order to make the process simpler for the average consumer, some vendors supply a separate program to search for their NAS units in the local network. These programs occasionally come with value-added features. The setup process for each vendor is discussed in detail in this section. Vendors are covered in alphabetical order. Readers interested in jumping ahead to a particular vendor can use the list below.

  1. Asustor
  2. Netgear
  3. QNAP
  4. Synology
  5. Western Digital
  6. ZyXEL

Asustor

Asustor supplies the Asustor Control Center program that can recognize the Asustor units in the local network with its 'Scan' function. It helpfully provides the DHCP IP of the NAS unit also, and the user can open a web browser for further setup.

After inserting empty hard drives into the unit, the NAS can be initialized. The flow also checks whether a newer firmware version (compared to the one currently in the DOM inside the unit) is available. Users can opt to continue initialization without updating the firmware, or allow it to be updated directly off the net, or allow the upload of the newer firmware from a local source. The setup wizard allows 1-click configuration, but, advanced users will usually end up opting for the customized manual configuration.

The initialization process requires setting up a password for the admin account, date and time settings (computer time, manual, or synchronizing with a NTP server), network configuration (link aggregation configuration, IP settings - DHCP or static), and volume settings (RAID level configuration with selected disks in the unit). The final step in the process is the optional registration.

After the initialization of the NAS, the Asustor Control Center (ACC) becomes much more useful. The 'Open' button opens the browser interface for the NAS, and the 'Connect' option can be used to map network drives, create a remote file folder (WebDAV or FTP), or open a connection to the NAS via FTP. The 'Photo Gallery' and 'Surveillance Center' services can also be accessed via ACC. WOL settings can be configured, and power control options are also provided.

On the whole, the setup process is fairly simple and the Asustor Control Center provides easy access to tasks that might be essential for certain users.

Asustor adopts an app-style browser UI for the NAS interface. Various options are arranged as a rectangular array of icons similar to what one sees in modern mobile operating systems.

One of the important aspects highlighted above is the 'searchlight' on the top of the page to the right. Often, it is difficult to remember where a particular option is buried in the layout. The searchlight helps take the user directly to the relevant section. Beyond the initial app view, the various windows that pop up within after selecting the available options follow a desktop-style UI.

Netgear

Netgear has completely revamped their OS a couple of times in the last 5 years. Starting from square one has resulted in their OS not being as feature-rich as the ones from other vendors in the market. For example, their local NAS discovery tool - RAIDar - is quite dated and requires Java to be installed. None of the other vendors we are covering in this article require Java for that tool.

Fortunately, Netgear also has a cloud discovery mode using the 'ReadyCloud' feature. We tried it out with mixed luck, as shown the gallery below.

Eventually, we moved to the offline installation mode that involved accessing the DHCP IP (getting to that point still involved accessing the unit physically after inserting the disks - something that wasn't needed for units from other vendors). The usual time and date settings, host name, and login credentials could be configured. One of the interesting aspects was the ability to configure alerts to be sent to an e-mail ID during the setup process itself (other vendors have it as a buried option in their OS). The other was the automatic configuration of the disks in X-RAID (unlike other vendors who allow the RAID level to be chosen by the user during the setup process). End users can always remove the volume and reconfigure it after the initialization is complete.

In our evaluation, Netgear's setup process based on ReadyCLOUD doesn't appear to be very robust, while the offline installation mode requires more babysitting that we would like. Netgear also needs to create a version of RAIDar that can work without Java. All said, power users will not have any trouble getting a ReadyNAS unit up and running.

The ReadyNAS OS 6 browser UI is spartan compared to what we see from other vendors. It follows a ribbon-style set of menus - the first row is plain text, while the second row has icons with associated text. The UI takes some getting used-to, particularly if one is familiar with other COTS NAS operating systems.

Options and information pop-ups are placed in unlikely areas. The UI also suffers from some inconsistencies - for example, detailed disk information can be obtained by hovering over the green circle next to the 'Disk' entry in the 'Performance' view, but, similar green circles elsewhere in the UI are not of the informative variety. There is also no easy way to get to a desired option from the front page (i.e, no search box to put in keywords like, say, Samba or SSH). The UI is novel. However, it requires some rework to become more intuitive.

QNAP

QNAP's setup process is very similar to that of Asustor discussed earlier in this section. Like the Asustor Control Center, we have the QNAP Qfinder Pro program to identify and manage QNAP NAS units in the local network. The feature sets of both programs are similar. Double-clicking a NAS entry directly opens up the browser interface for the unit.

After inserting empty hard drives into the unit, the NAS can be initialized. QNAP allows the user to choose between setting up a NAS either for home use or business use. This just modifies the services / applications installed by default, and users can always add / remove applications after the initialization process. Subjectively speaking, QNAP's browser UI for setup is better than Asustor's, but, both get the job done. A point of difference is that Asustor's flow includes a firmware update check, while QNAP's does not. On the other hand, QNAP allows more configuration options for the enabled services and storage volume (such as turning on encryption and checking for bad blocks in the disks).

The initialization process requires setting up a password for the admin account, date and time settings (computer time, manual, or synchronizing with a NTP server), network configuration (link aggregation configuration, IP settings - DHCP or static), and volume settings (RAID level configuration with selected disks in the unit). The final step in the process is the optional registration.

After the initialization of the NAS, the QNAP Qfinder Pro becomes much more useful. Though there seems to be no direct access to the internal services via Qfinder Pro, it does allow for more management features compared to ACC.

QNAP's setup process is comprehensive, and there is little to complain about. For the average consumer, QNAP also includes a cloud setup process similar to Netgear's ReadyCLOUD (though it needs a cloud key that is tagged on to the unit, unlike Netgear). However, most users will find it unnecessary, given that the local network setup process is straightforward.

On the UI front, QNAP was one of the first NAS vendors to go with the app-style layout for the various segments of interest in the NAS OS. The spacing between the icons presents a better look compared to Asustor's ADM.

We have a search icon in the top bar that triggers a search box to get quickly to the desired areas inside the QTS OS.

Synology

Synology, like QNAP, is a veteran in the COTS NAS market. The setup process is similar to what we have already seen with QNAP and Asustor. The Windows program for management of Synology NAS units in the local network is the Synology Assistant. Its features are similar to that of QNAP's Qfinder Pro and Asustor's Control Center.

The browser UI to set up the unit is similar to what we have seen earlier. A couple of points stand out - the Synology UI doesn't tell us the steps that remain to complete the initialization process, and the UI heavily promotes setting up of a Synology ID / QuickConnect for remote access. The other aspect is the focus on the DSM update process. Given the effects of the SynoLocker malware, it is only logical that Synology attempts to keep the DSM OS updated with minimal user intervention.

One of the unique aspects of Synology's DSM is the availability of both btrfs and ext4 as file system options for the storage volume in x86 units. However, it must be noted that the default volume that gets setup in the initialization process is btrfs (for the DS216+, it is a SHR RAID-1 volume).

The Synology Assistant is not as feature-rich as the offerings from QNAP and Asustor, but, it does have two unique features - a printer device tab to access / control printers connected to the Synology NAS unit's USB ports, and an advanced option to run a memory test for the RAM in the NAS unit.

Synology's setup process is user-friendly. The Synology Assistant could do with some additional features, but, the DSM desktop UI in the browser provides the same functionality with better user-experience compared to a standalone Windows program.

Synology's desktop UI with support for widgets was quite innovative when it was launched. Fortunately, it has withstood the test of time. The design of the 'Main Menu' that can be accessed from the top left is similar to the app layout adopted by QNAP and Asustor. Newly installed packages make an appearance in the main menu, and can also be added to the desktop, if desired.

Based on our experience, we believe that the Synology UI combines the best of both approaches. The search option in the front page ensures that it is possible to access the desired portions of the DSM OS quickly. Subjectively speaking, the DSM OS has the best UI and UX of all the NAS operating systems that we are covering here.

Western Digital

Western Digital's My Cloud OS was launched a couple of years back with the aim of unifying the software and UI across multiple product lines. While the NAS OS side has turned out to be acceptable, the Windows program side is still in a state of flux. Western Digital has two Windows program - the WD Quick View and WD Access - that have overlapping functionality. They can identify the My Cloud OS NAS devices in the network, and accessing the dashboard helps make progress with the setup process.

After insertion of the new hard drives, the setup process is automatic and ends up in the My Cloud OS browser UI's storage tab. An important point to remember here is that no volume is created by default. Without creation of one, it is not possible to, say, do a firmware update.

The RAID volume wizard is user friendly, and allows encrypted volumes to be set up in the step-by-step guide. A drive self-test is also processed before the volume is created. After reboot, the login credentials and cloud access can be configured.

The Quick View and Access Windows applications are meant to be used as taskbar-resident ones. From the viewpoint of the setup process, their main use is to provide access to the browser UI via the Dashboard option.

The My Cloud OS follows a ribbon-style user interface. There is a row of icons with associated text at the top, and the options in the main frame vary based on the choice at the top.

In some respects, the UI adopts an approach similar to Netgear's ReadyNAS OS. Despite not looking as polished, it is more intuitive. There is no search option in the Home screen to get quickly to buried options. This is one aspect that Western Digital could improve upon in future releases.

ZyXEL

ZyXEL has NAS units targeting the home consumer market only. Despite not being a very significant player, ZyXEL's setup process is surprisingly good. A diskless unit's DHCP address is visible via the NAS Seeker function in the NAS Starter Utility. The ZyXEL units come with default credentials of admin / 1234.

The setup process is similar to that of other NAS units with extra focus on the type of RAID volume to be created. Other than that, an update to the default login credentials is required.

The NAS Seeker and NAS Starter Utility provide some basic configuration options (enabled after the creation of the storage volume in the NAS).

In terms of UI, ZyXEL adopts the app-style approach with a desktop back-end, similar to QNAP and Asustor. However, there is also limited widget support in the bar at the bottom. The older firmware versions had an advanced section with a tree-view of the available options (visible in the gallery above), but that seems to be missing in the newer versions. That said, recent firmware versions have hugely improved the number of available features, and the UI has been modified accordingly.

Since the advanced settings page seems to have been done away with, a search facility (similar to QNAP's or Synology's) would be very welcome in the front page of the browser UI.

Introduction Storage Management and Services
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  • darwinosx - Monday, April 03, 2017 - link

    Browser is not the answer in many many cases. Which you know but want to sound clever like you know something others don't. Reply
  • darwinosx - Monday, April 03, 2017 - link

    They are laughing at NAS because they are being silly and egotistical.
    Many of us here can roll our own but why deal with it when a NAS does so many things out of the box. I have enough work to do at work and don't need to do it at home.
    How valuable is your time?
    Reply
  • doggface - Tuesday, November 15, 2016 - link

    Jbrizz has gone more in depth. But essentially the answer is yes. If you wanted to load up your has with all those things. You can. And more. And it uses a better file system. And it is dead easy to recover. And you can have bigger arrays easily.

    Yes. That is why we always harp on about it. FreeNas is awesome.
    Reply
  • jlabelle2 - Wednesday, November 16, 2016 - link

    - If you wanted to load up your has with all those things. You can. And more

    See my answer above and re-read jbrizz answer that prove exactly otherwise.
    So it does less.

    - And it uses a better file system

    Synology are using Btrfs. What other "better file system" are you speaking about exactly?

    - And it is dead easy to recover. And you can have bigger arrays easily

    How "consumer" NAS are more complicated to recover? Those are standard RAID, standard file system. Also, bigger array like bigger than 48 disks and 480To of capacity?!?
    Which normal consumer needs more than nearly half PETABYTE, you tell me.

    - That is why we always harp on about it. FreeNas is awesome.

    Sure, it was is is about it. Those solution are CHEAP. That's all.
    They are more complicated, less capable, less elegant and bigger.
    The fact that it does not do ALL the simple points I mention show how limited they are already from the get go. And I am even not entering in more advanced features.
    Reply
  • doggface - Wednesday, November 16, 2016 - link

    Btrfs < ZFS.

    Many people I know have had qnap/synology Nas's die. The only way they could recover those drives is to buy the exact same hardware again. This was due to their implementations of raid in hardware. The array required the same HW controller to survive. ZFS is on the other hand, hardware agnostic.

    My 5 disk array is in a mini-itx case. Plenty small enough for me. The setup takes about 5-10 mins like cots if you buy the hardware pre-built.
    It is not cheap, it is excellent value. It is also a full fledged home/soho/enterprise system and beyond.

    Every feature you have mentioned is possible from FreeNas. So, it is feature complete. And it is open source So no worries about vendor disinterest in your particular version of hardware. And it is regularly updated, so that is not different either.

    The fact is, if you have the smarts to set up COTS. You can set up freenas.

    Again. It's just better. But each to their own I guess.
    Reply
  • jlabelle2 - Thursday, November 17, 2016 - link

    - Btrfs < ZFS.

    Well reading the comments here on the ressource hog and how it is almost impossible to extend the array, I would say that it is really a matter of opinion than facts. Important is not that but more all capabilities you lose with those DIY NAS.

    - The only way they could recover those drives is to buy the exact same hardware again.

    That is not true. And it has been proven several times, even here in Anandtech article. Beside, people would usually remain with the same brand to keep the same UI and experience, especially when you are using the best products in the market (QNAP and Synology).

    - It is not cheap, it is excellent value. It is also a full fledged home/soho/enterprise system and beyond.

    - Every feature you have mentioned is possible from FreeNas

    No. It is not. Take again my points and you will see it is NOT.

    - So no worries about vendor disinterest in your particular version of hardware

    I have a DS412+. And it is running the latest DSM 6.2 beta version, not yet release, with ALL the features. So I have a 5 year old hardware that is running the next year software without any limitations.
    And you tell me that I will have a better support with FreeNAS than those 6 years I have currently? You did not make for a very compelling argument and should try better.

    - Again. It's just better. But each to their own I guess

    Why are you not able to explain why then? It does not make all the functions that consumer NAS like Synology (or QNAP) offers, it is not really cheaper, what advantages does it have? Can you give some facts?
    Reply
  • aaronb1138 - Friday, November 25, 2016 - link

    One entertaining setup supported with FreeNAS is boot from USB flash drive. I'm using this in my own 15 TB (raw) setup. If the chassis were to die, I could pull the USB stick and 5x 3TB drives and plug them into any other vaguely compatible hardware and have not just my data, but my configuration instantly online. So at the moment it runs in a Dell DCS 6005 (custom D6100) chassis with 48 GB of RAM, I could throw it in a desktop and be back up and running in just the time for taking drives out of sleds. I am running a beta version of FreeNAS at the moment with a minor read cache issue which requires reboot about every 6 months (it fails to free RAM from stale read cache to fresh which slows performance a bit). On the upside, the slightly excessive amount of RAM makes XBMC's metadata read awfully fast. Reply
  • pwr4wrd - Tuesday, November 15, 2016 - link

    I could not agree with you more. These systems are a joke to begin with. When you factor in how much they cost considering crummy hardware they cram in these things, it becomes a total circus act. Reply
  • jabber - Tuesday, November 15, 2016 - link

    FreeNAS is fine for the hobbyist but time is money if you are in business. Buy off the shelf, arrive at the customer, 10 minutes to setup the QNAP and you are back on the road. Reply
  • StormyParis - Monday, November 14, 2016 - link

    You don't seem to adress adding/upgrading disks after the fact, which is something that's rather important.
    I got a Synology because it let me add same-size disks to an existing array after a few weeks/months.
    I'd get something else if I could find something that let me add different-size disks to an array, again, weeks/months after the intitial array setup.
    Reply

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