Though we don’t normally report on Windows updates, we’ll make an exception on this one. AMD sends word this evening that they are advising users to remove update KB3004394, which was released as part of this week’s Patch Tuesday, due to driver installation issues this update is inflicting.

The update, designed to update Windows’ root certificate store, has apparently been causing havoc on some Windows 7 configurations. In AMD’s case what they are finding is that the update prevents the installation of new graphics drivers on affected systems, with both AMD and NVIDIA drivers refusing to install. More broadly, Infoword is reporting that KB3004394 is also being blamed as the culprit behind certain issues affecting Windows Defender, Task Manager, and other software.

At this point this looks like the update only affects a small number of systems – Windows 8 is not affected, and even then most Windows 7 systems appear to be fine – but Microsoft has not taken any chances and has pulled the update. In the meantime for those users that are affected, uninstalling the faulty update reportedly fixes the issue.

Source: Microsoft

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  • pancakes - Thursday, December 11, 2014 - link

    I was driving myself crazy trying to figure out why my old laptops usb drivers were failing to install! Reply
  • sparkuss - Thursday, December 11, 2014 - link

    I just did a new build two weeks ago and tonite I got a new Activate Windows 7 prompt that I was sure I had already done. Reply
  • Jay77 - Friday, December 12, 2014 - link

    Me too, and uninstalling the patch doesn't make the prompt go away. Reply
  • jmichon1 - Saturday, December 13, 2014 - link

    Uninstalling kb3004394 immediately halted the 'genuine' prompts. It also allowed my Windows Troubleshooting to operate, which had not been working at all....... whew...... thought I was nuts here!! Reply
  • bnjohanson - Saturday, December 13, 2014 - link

    Yet another reason to avoid AMD/ATI like the plague ? How about something a little more convincing like bolstering the dangers of ingesting Strychnine by adding another caveat to its label.

    Not unlike the laughably obvious reasoning to not get suckered into substituting beef for rat poison to save a little money on your burger, so to is buying AMD-anything to support a device more complex than a calculator watch...
    Reply
  • misuspita - Saturday, December 13, 2014 - link

    Yes, a perfect fanboy response. Did ATI killed your mother or something? Did AMD murdered your cute dog with a rusty knife??

    How about the reading skills? Are they necessary for... you know... reading?
    the update prevents the installation of new graphics drivers on affected systems, with both AMD and _NVIDIA_ drivers refusing to install
    Did you see the N word there?

    Sheesh...
    Reply
  • bnjohanson - Monday, December 15, 2014 - link

    Rhetorical Question of the Day:

    How long will it take; how easy is it to force an outgassing/arm-waving response from the pathetically insecure AMD blue-light special community ?

    LOL
    Reply
  • backbydemand - Monday, December 15, 2014 - link

    There is a word for people like you, I really want to say Troll or Retard, but I fear that genuine Trolls or Retards may be offended by the association.

    MS produced an update that broke something, for both AMD and NVidia

    AMD brought it to our attention, saving hassle for not only their own customers but the blindly oblivious NVidia customers

    Where exactly were the NVidia technical team, where is their public safety message? Never mind, BACK UNDER YOUR BRIDGE - BEGONE TROLL!!!
    Reply
  • retrospooty - Saturday, December 13, 2014 - link

    So MS releases yet another bug to their absolutely ridiculous update process and you find it as a reason to avoid AMD, even though it's not an AMD issue and it affects Nvidia GPU cards (and I assume other cards as well).

    Okeedokee. /s
    Reply
  • close - Monday, December 15, 2014 - link

    Due to this patch he also vowed never to read the whole text and to jump directly to (his poorly founded) conclusions. Also never to admit that such rant is worthless but instead try to look like a winner after he enters the pissing contest but only manages to wet the pants. :) Reply

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