Let’s recap. Intel launched Sandy Bridge. Intel found a bug in the 6-series chipset, necessary for all Sandy Bridge systems. Intel issued a stop shipment on all 6-series parts. Due to some financial regulations, Intel had to make the stop shipment known publicly before it could inform its partners. As a result, companies like Apple, ASUS, Dell, Gigabyte and MSI found out when you and I did. They were not happy.

The bug, which we’ve documented here and further explained here, impacts the reliability of the four 3Gbps SATA ports on 6-series motherboards. It does not impact the two 6Gbps SATA ports on those boards. If a notebook uses the faulty chipset (B2 stepping) and only uses the two 6Gbps SATA ports, it is not affected. 

Intel has since announced that it has resumed shipment of chipsets for use in systems that fall into the aforementioned category (only using the two 6Gbps ports). Everything else remains stopped until the fixed version of the chipset (B3 stepping) is available.

Gigabyte was first out with a replacement strategy for existing 6-series motherboard owners. You can exchange your board at the place of purchase, or return it for a full refund. Pretty simple.

ASUS and MSI quickly followed suit, however their policies were a bit different to what Gigabyte proposed early on.

If you want a full refund, that will be handled by your original place of purchase. Vendors are currently in the process of figuring out how long they need to extend their return policies in order to cover all customers.

If you are happy with your board and just want an exchange, both ASUS and MSI will be handling the exchange directly. ASUS’ page on the exchange is here, and MSI’s is here.

The terms are pretty similar between both companies. Fixed motherboards are expected to be available in April. You’ll ship your B2 stepping board in and you’ll receive a similar B3 stepping board in exchange. 

ASUS will provide free 2-way “standard shipping” for both your B2 board and the B3 board. Your new board will have a warranty that starts from the time it is shipped. ASUS offers two options to expedite shipping. If you provide your credit card number ASUS will temporarily put a charge on your account for the MSRP of a replacement board and ship it to you in advance. Once ASUS receives your B2 board it will remove the charge from your account. The other option also involves you providing ASUS with your credit card number, however ASUS will not charge your card right away. As soon as you have shipped your motherboard (and the carrier lists the package as In Transit), ASUS will ship out a replacement board. As long as there are no issues with the board you send in (e.g. serial numbers match and it's eligible for RMA) then your credit card won't be charged. ASUS mentions that the scope for exchanges is limited but it doesn’t mention a specific date. 

MSI also provides free shipping and has committed to 3-day shipping both ways. You’ll get a pre-paid UPS label, send your board off, and get your new board via UPS 3-day as well. Update: MSI says it has added an advance RMA option as well. MSI places a time limit on the exchange program: you must register your motherboard or MSI system by April 30, 2011. 

Unfortunately none of the motherboard makers have been able to convince Intel to pay for a Z68 upgrade program. Intel’s Z68 chipset is due out sometime in Q2 (likely April/May) and adds the ability to overclock your CPU while using Intel’s processor graphics as well as support for SSD Caching. 

Intel has done a good job in being proactive in addressing the problem early on, however I don’t see any favors being done for the end users. These are Intel’s most loyal customers, the ones willing to pay top dollar on day one to buy the latest and greatest. Free two-way shipping is an expectation, not a show of appreciation. Free upgrades to Z68 or maybe even work with vendors like Newegg to provide gift cards as a sign of appreciation would’ve been nice.

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  • Marlin1975 - Tuesday, February 08, 2011 - link

    Well that took long enough. Gigabyte was ready to go almost right off the line.

    Just backs up that Asus has really dropped in term of customer service. never had much faith in MSI
    Reply
  • Marlin1975 - Tuesday, February 08, 2011 - link

    Oh and why exchange? Just order new board and send other back for refund. That way you are not down why they are cross shipping.

    Ot better yet get refund and either wait for Z68 or bulldozer
    Reply
  • iamezza - Tuesday, February 08, 2011 - link

    Simple.
    If you cross ship there is no down time for you, only the time it takes you to physically install the new board. Personally I would WAY prefer to do it this way then have to take my old board back the the store and wait however long it takes them to get a new one.
    Reply
  • vol7ron - Tuesday, February 08, 2011 - link

    ---- It's sad this is the only news being posted.

    This would be a good time for Intel (or another worthy manuf.) to release some good info on their SSDs.

    Come to think of it, I'm curious how Western Digital is going to respond to their last flop.
    Reply
  • cbass64 - Tuesday, February 08, 2011 - link

    What board would you suggest we buy that will support Sandy Bridge while we wait for the recalled board to be refunded? Reply
  • 7Enigma - Thursday, February 10, 2011 - link

    :) Reply
  • goinginstyle - Tuesday, February 08, 2011 - link

    It was easy for Gigabyte just to say return the board to your reseller and wipe their hands of this mess. At least ASUS and MSI thought it out and as for ASUS, they do have an advanced RMA procedure that is listed on the FAQ page. There is no downtime and no wondering if I take my GB board down to Microcenter if they will have a replacement or not. Reply
  • mpetzold - Tuesday, February 08, 2011 - link

    Agreed. I purchased my GA-P67A-UD4 over at Frys retail, and I stopped over there last night to discuss with a supervisor (since my receipt is 3 weeks old, and the standard Frys return policy is 15 days for motherboards).

    Frys informed me that because of the recall they could 'make an exception' to allow me to return the board now, but there was no way they will accept the board for an exchange in April once the replacements are available...

    I am a bit disappointed in Gigabytes handling, as it will undoubtably pass the hastle of these exchanges onto the consumer. Since I'm unwilling to return the board now and be without a home PC for that long, I'm going to wait it out and hope that Gigabyte allows for exchanges directly once the replacement parts are available.
    Reply
  • cbass64 - Tuesday, February 08, 2011 - link

    The guy at Fry's didn't know what he was talking about then. They have already been refunded for all the recalled boards they had in stock AND all the boards they sold. So Frys is obligated to extend their warranty as long as Intel extended theirs on those specific boards. Reply
  • lennylim - Wednesday, February 09, 2011 - link

    "The guy at Fry's didn't know what he was talking about then."

    Having been a customer of Fry's for more than 15 years now, that is the norm rather than the exception.
    Reply

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