Ordering Impressions

Velocity Micro's website comes up immediately from a web search. They've generally received positive press coverage, and they carry a 7.73 six month / 8.47 lifetime rating on ResellerRatings.com. As has been mentioned before, many factors must be taken into consideration besides the raw score, but often the customer feedback is useful to read through. Quite a few posts point to satisfaction with the build quality and customer support, and VM responded to several of the "Dissatisfied" posts. One item worth noting from that feedback is 24/7 tech support is only an available option when ordering through the website, not from retail stores such as Best Buy.

Velocity Micro's website is well designed, good looking, and breaks down the product categories clearly with a reasonable number of choices in each (7 gaming, 3 Digital Media, 5 Home Office, 3 Notebooks, and 5 Home Theater).


Their least expensive gaming machine starts at $799, though that base configuration is with an ATI HD 3450 that won't get you very far with any modern game except at very low resolutions/detail settings. The highest end configuration is the Raptor Signature Edition, starting at $5499. The system we're looking at is a Core i7 equipped Edge Z55, which costs around $3600 as configured (see the Specifications page for more information).

The ordering process is very straightforward; clicking "Configure Now" will load the base configuration with the preselected options, along with a "Your Performance" metric that follows you on the right hand side as the price updates with option changes. There are also links to launch a live chat session with a customer service representative and a "Finance Now" button that links to a VM credit card application.


Overall there are a reasonable number of options for each component, though some of the options are priced higher than we'd like to see (such as video cards), and unlike many custom gaming PC makers there were a lack of CPU cooling options. This is somewhat forgivable with the Core i7 as new coolers and adapter plates are being released, but their Edge Z15 Core 2 systems only offer one option other than the Intel stock heatsink, and even their top-of-the-line $5500 Raptor uses a stock Intel heatsink/fan. This definitely holds back their cooling ability and everything that follows from that (overclocking limits and potentially long-term stability). Speaking of overclocking, there's no mention of it during ordering - just that each system receives individual "performance tuning"; i.e., there is no way to pay for a guaranteed overclock covered by the warranty, unlike with other gaming companies. The question marks next to each component give popups that are generally not helpful; the Live Chat would be a much better resource to get questions answered.

At the time of writing, the Edge Z55 comes with a free gaming bundle of Far Cry 2, Ghost Recon, Lost Planet, and Supreme Commander. This is a good selection and definitely value added software for a gaming rig. A free T-shirt is also offered, but sorry, only in XL.

Their telephone support number was extremely easy to find at the bottom of every webpage (main number, extension 5), which we appreciate, and in addition there is a "Live Chat" feature available during business hours. Support hours are Mon-Fri. 9am - 10pm EST. Available for purchase at an additional cost, there is also a 24/7 number available for emergencies only (e.g. system will not boot) that allows one to reach an on-call technician. Calculating shipping unfortunately requires a login via email - this is a big pet peeve, as it's a hassle for potential customers. Likewise, shipping is a fixed charge not tied to location; the Edge Z5 came up at $79. This is clearly priced above actual cost, as we've seen cases twice as large ship cross country for less, but it may be easier for VM to charge a flat rate. Regardless, it'd be nice to pay actual shipping charges.

A brief list of Pros and Cons regarding the website layout and content is as follows:

Pros

  • Website easy to find and well laid out
  • Good product segregation
  • Easy ordering process
  • Live Chat option
  • Prominent support information

Cons

  • CPU cooling options very limited
  • "Help me Choose" not helpful
  • Shipping calculation requires login, rates fixed and somewhat high
Index Specifications
POST A COMMENT

28 Comments

View All Comments

  • gohorns79 - Thursday, December 18, 2008 - link

    I just ordered a Z55 system from VM. I usually build but I just don't have the time anymore so I'm leaving it to the pros. I'm very excited about it. If you would like to hear my first impressions of an actual system (not a review system) let me know and I can take some pics and describe the experience. Reply
  • gohorns79 - Thursday, December 18, 2008 - link

    I just ordered a Z55 system from VM. I usually build but I just don't have the time anymore so I'm leaving it to the pros. I'm very excited about it. If you would like to hear my first impressions of an actual system (not a review system) let me know and I can take some pics and describe the experience. Reply
  • Mario Cifaldi - Monday, December 15, 2008 - link

    Hey guys. This was a very exhaustive review and I really enjoy seeing this kind of depth in testing and documentation.

    Some things I need to point-out that can easily go overlooked:

    Cooling:
    The stock HSF used in this review was all that was ‘available’ at the time this review system was constructed. The only other aftermarket coolers that were available were not suitable for this case as there were risks of clearance issues or they were simply too loud (as seen with some of the server coolers for 1366). This is all we had to choose from. Options were extremely limited here but rest assured we are very aware of thermals and requirements as well as how much further these CPU’s can go. This is what the Overdrive PC brand caters more to. In the end, the stock cooler sufficed and suffices for this system and current shipping systems running 3.2GHz as it stays well-below Tjunction.

    Scope:
    This was not ever intended to be an extreme overclocker nor were we trying for greater speeds than 3.2GHz. This was a very simple OC on a mid-range system. Because we are also selling this system retail (with the stock cooler), we cannot offer speeds outside of that for the same SKU so that is why we did not dial-up this system’s speed any higher for this single review.

    Networking:
    The ‘fixed’ IP on this system was simply for my internal connectivity needs and is not a standard on (any) VM/OPC systems. This was a trivial point as I understand but I just wanted to clarify that this was specific to these two review machines.

    Memory Batch Codes:
    As far as the batch code of memory (where we sent in a duplicate set), this was a simple mistake from the result of assuming the first set I sent was code ‘045’. I felt I was certain I explained this ‘045’ code to Matt but apparently there was a mis-communication. Because I was certain the first batch code must have been ‘045’ due to similar memory issues we’ve seen in-house with this batch code, I felt confident that I sent a new code of ‘051’ out to Matt. This was a simple mistake and obviously I would not knowingly send a duplicate code intentionally.

    Memory Voltage:
    1600MHz Corsair memory requires 1.8V’s to support ‘stock’ speeds and I dialed the memory voltage at 1.9V’s due to a 10% OC. Logical. As far as Intel’s warning about voltages beyond 1.65V, we have yet to see any issues with exceeding this and in the interim, we’re not offered too many options for (not) using voltages beyond this point if the customer requests 1600Mhz memory.

    CrossFire and Smack Over:
    We’ve seen anomalies with this new Intel board and CrossFire and most have been resolved with PCI Latency adjustments as I explained to Matt. At the time this replacement system shipped, there were no anomalies with CrossFire and all graphic tests passed 100%. This is apparently an intermittent issue and we’ve made Intel aware of it recently. I hope it’s implied that we would not have shipped another system with issues right-out-of-the-box having been afforded the opportunity to resolve the first system with a replacement.

    I’ll continue to follow this thread if anyone has questions or comments and again VM thanks AnandTech for such an in-depth look at our organization and systems. :)
    Reply
  • BikeDude - Monday, December 15, 2008 - link

    quote:

    CrossFire and most have been resolved with PCI Latency adjustments
    (is this the right Quote tag? The toolbar in the editor seems broken for the past few days)

    Thanks for the followup Mario.

    The article mentioned "PCIe latency". I guess you were misquoted. (happens a lot of course) I apologize for believing otherwise.

    If PCI latency adjustment helped, then I would postulate that there are some timing issues somewhere that are not what they should be. Either issues in the driver (did you observe any BSODs?) or the hardware itself. It is not supposed to be so finicky! After all, why should a PCIe device be bothered with adjustments that only affect devices on the PCI bus? It makes absolutely no sense. Intel and/or AMD has some serious homework to do now if you have observed this anomaly in several systems.
    Reply
  • Mario Cifaldi - Monday, December 15, 2008 - link

    I have had to hand-tune several of the Smack Over boards for "PCI Latency" to stabilize the graphic anomalies seen in CrossFire mode. From time to time I would see a BSOD after letting the anomalies run for a period of time. This issue was never isolated to be an OC'ing issue either. Both cards run 100% fine by themselves in the top slot, but enabling CrossFire on both cards has required PCI Latency adjustment of 128-248 depending on the pair of cards used.

    Here is a revision to the sentence you mentioned above: "We’ve seen anomalies with this new Intel board and CrossFire. Most of these anomalies have been resolved with PCI Latency adjustments as I explained to Matt."
    Reply
  • BikeDude - Sunday, December 14, 2008 - link

    [quote]Diving back into troubleshooting, the first thing we tried (after removing one of the 4870s) was altering the PCIe Latency Timer setting in the (updated) BIOS, which Mario had previously told us is very problematic with ATI cards and specifically CrossFire setups.[/quote]

    First of all, I was surprised, because I thought the days of tweaking latency settings were long gone. After all, with PCI the latency setting would dictate how long a given device were allowed to control the bus. With PCIe, I thought each device had separate serial lanes to the chipset and that latency settings were now obsolete.

    So obviously I do not have the necessary insight into what goes on in the PCIe world, but I do find it odd to start tweaking such settings when the graphics is FUBAR already during POST. IMO, no setting in the BIOS should be able to FUBAR the graphics cards. That smells of either a broken motherboard or broken graphics cards. (besides, back in the day, the latency setting mostly affected sound cards that depended on delivering a steady stream of audio to the speakers -- I do not recall hearing of corruption issues with GPUs... Only pure fps performance issues)

    If tweaking PCIe latency settings did any difference at all in that situation, then I would chalk it up to dumb luck. I would certainly not use this as my first troubleshooting step in the future. Something is very, very wrong in that situation. Me thinks Mario has come across quite a few bad ATI based cards, and that instead of changing them for a batch of good ones, some bandaid was applied and now they hum along by sheer coincidence.

    And temperature issues? In a new rig like this? Intel's CPUs have, for a long time now, boasted of speedstepping technology that would slow down the CPU in case of overheating. So even mentioning the possibility of an overheating CPU causing issues... [quote]inadequate CPU cooling (also likely)[/quote]

    I feel the article is a bit weak on theory and quite strong on "let us see if some gum will solve this". Please start from square one with this one. I want to know if Mario's suggestions even made any sense at all.
    Reply
  • ikjadoon - Friday, December 12, 2008 - link

    Hi, guys. I own an Overdrive PC, the Core2.SLI. Definitely hand-built by the same Mario Cifaldi Anandtech talked with; the guy is the epitome of the enthusiast crowd. He was selling the Q9550 @ 3.7GHz, if I recall correctly, but now, obviously he's moved onto the i7s.

    They have fantastic build quality; shame you didn't take some pictures of the wiring. Those outside shots don't do justice. :)

    I'd chalk up some of the missing items and stability issues to being a pre-production system because these guys are the very best. Every review I've heard of Overdrive PC is absolutely glowing; now that they've merged, some of the better parts of OPC are working with VM, too, and vice-versa, hence the overclocking.

    Anyways, great review.

    I'd love to see an OPC review soon. :)
    Reply
  • bob4432 - Friday, December 12, 2008 - link

    maybe i have been building computers for too many years, but $4K on a computer is ridiculous. i am not trying to be a dick but honestly, who pays that much for the performance you could get easily at 1/2-1/3 the cost? Reply
  • 4wardtristan - Monday, December 15, 2008 - link

    people who havent been building omputers for many years? Reply
  • Nihility - Friday, December 12, 2008 - link

    System restore is a necessary component of shadow copy in vista business/ultimate. As a user, shadow copy has saved my files on more than one occasion.
    I also find system restore is the easiest solution when your computer doesn't boot due to OS corruption or a virus. The space it takes on a hard drive today costs almost nothing (what's a few gigs?).
    There's really no reason to shut it off. During benchmarks maybe but not for normal use.
    Reply

Log in

Don't have an account? Sign up now