Website Layout and Ordering

First off, when looking for the webpage, it's helpful to know the URL, www.uberclok.com. Searching by company name doesn't show their site in the top 10 hits, and it's even more likely users will misspell the name as "uberclock" and get hits for a software utility. Once at the webpage, we find a fairly clean and straightforward layout, with generally good information. There are currently two models, the Ion and the Reaktor. The Ion was "designed" to run up to 1680x1050, while the Reaktor model is recommended for anything above that.

Clicking on "Buy" will direct you to a separate website with the ordering options. Configuration options are available for each model, but the options are limited compared to some other vendors that offer vast arrays of choices. In general, we agree with Überclok's approach of providing only a few quality choices for each item. This avoids confusing the average gaming consumer, who likely is relying on the PC vendor's opinion of what is "the best" considering they are skipping the DIY option. We also appreciate their honesty on several of the options, particularly the Killer NIC ("Cost conscious? You don't need a Killer NIC.") and antivirus solution (AVG Free is recommended). One thing we disliked is that you cannot view shipping and handling charges until after creating a profile.

Summing up the website layout and content:

Pros

  • Quality component choices
  • Simplified ordering options and honest explanations of choices
  • Reasonable OS and hardware upgrade pricing
  • Dual-boot options

Cons

  • Cannot view "final" cost with shipping and handling without creating a profile
  • Portions of the ordering page seem very new (i.e. About our Site in the Help area is presently blank)

Support

As mentioned previously, Überclok warranties their systems for three years parts and labor. Should a component fail, Überclok covers shipping both ways, which is a nice addition. If the consumer wants to ship the entire system for diagnosis or repair, they must pay for shipping, but Überclok will pay for return shipping. This is slightly unfortunate, but reasonable for a smaller vendor. They also offer a 30-day money back guarantee if the buyer is not satisfied, excluding shipping and handling fees. This is a great option for peace of mind.

The Support page definitely has a personal small-company feel, which could be viewed as a plus or a minus. A quote from the Customer Support page:

"Speak to an actual human being! Our hours are 9-5 Central Time, Monday - Friday. We also answer the phones whenever we are putting in extra hours (which is all the time!), so go ahead and try us evenings and weekends too."

The number is toll-free but as noted above is not 24 hours, unless the guys at the office happen to be hopped up on Red Bull.

Now that we're acquainted with the company, how do their systems perform?

Index Specifications
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  • DrMrLordX - Friday, February 15, 2008 - link

    This is a business model I've often wondered about myself. Considering how many technical, legal, and customer issues could be involved with building and selling systems like this, it seems like a risky gambit. It was only a matter of time before all the OC-friendly hardware on the market finally found its way into an OCed system that didn't cost an arm and a leg.

    I really hope it does work out for you guys.
    Reply
  • cooklaw - Thursday, February 14, 2008 - link

    The hardware this thing has at an amazing price point (even for Dell) will be tough to compete with. Check out their presale special. Full details will be up soon.

    dell.com/xps630
    Reply
  • Uberclok - Thursday, February 14, 2008 - link

    Interesting. What is the price, and what does it include? Reply
  • IdaGno - Thursday, February 14, 2008 - link

    Onboard sound? W's Vista, probably may as well, but if XP, then I'd want a sound card Even an entry level discrete sound card soultion is preferred to onboard. Currently running thru SS2 again & the difference w/EAX enabled is profound.

    http://techreport.com/articles.x/11171/1">http://techreport.com/articles.x/11171/1
    Reply
  • initialised - Wednesday, February 13, 2008 - link

    Overclocking settings:
    1.5V Vcore
    1.4V Vfsb
    273MHz FSB
    Excessive voltage for such a conservative overclock.
    3.2GHz on an E4500 typically requires 1.4V Vcore at 400x8.
    I have 3.4GHz stable at 425x8 on 1.4375.
    I guess they do it this way to reduce the impact of dust maggots during the 3-year RTB period.
    Some good ideas there, despite the conservative settings, I might look into implementing some of them.
    Reply
  • gsubrec - Wednesday, February 13, 2008 - link

    1. The heatsink is a 800g Tunic, which has special packing to prevent falling off during shipping. Why dont they use Thermalright Ultima-90, which is only 460g, and per the Anandtech testing performs just as good as the Tunic

    2. The only difference between the Ion and the Reactor series is that the website claims that the Ion videocard cannot handle > 22 inch monitors. The website seems to be incorrect, the Ion has the 8800GT which has 512MB, which is enough for 2500x1600 , 30 inch monitor
    Reply
  • Uberclok - Thursday, February 14, 2008 - link

    Good points:

    1. We'll take a look at the Ultima, it might be a good fit for us.

    2. The Ion is -recommended- for 22 inch monitors or lower because the 8800 GT/GTS cards can play most new games at high settings with 4x AA up to about 1680x1050. The cards are capable of decent frame rates on some games at higher resolutions, but we want to encourage our customers to consider the GTX/Ultra-equipped Reactor if they intend to play at 1920x1200 or higher, and that usually equates to 24" monitors and up.

    - Thomas Glen
    Uberclok
    (877) 211-4235
    thomas.glen@uberclok.com
    Reply
  • Radagastmod - Wednesday, February 13, 2008 - link

    Looks really good to me. I would recommend these to someone not comfortable with building their own machine.

    I especially like the binder with all the manuals in it, nice touch.
    Reply
  • Shadowmaster625 - Wednesday, February 13, 2008 - link

    E4500 = $120
    GA-P35-DS3L= $90
    2G or RAM = $50
    8800GT = $240
    320gig HDD = $70
    Case, power supply, dvd = $120

    total < $700

    Price this company charges to overclock an E4500 to 3GHz? AN ARM AND A FRIGGIN LEG. A monkey can overclock an E4500 to 3 GHz. wtf are you wasting your time promoting this scam company? For the money they charge you could buy TWO of these systems. Good gawd...
    Reply
  • Uberclok - Wednesday, February 13, 2008 - link

    We're not running any scam, I assure you. Our components are chosen because they are high quality, offer solid features, and are reasonably priced. Allow me to respond to the prices you've offered up:

    E4500 = $120
    That's true, although I take issue with your claim that a monkey could overclock it to 3.0GHz. Our monkey could only get a stable overclock at 2.8GHz, at which point he threw his own feces into the case and shorted everything out.

    GA-P35-DS3L= $90
    This is a fine motherboard, (we particularly like the BIOS settings profiles) but it doesn't suit our needs. It has only one PCIe x16 slot, and cannot support SLI. While we do sell single-card systems, we want our customers to be able to drop in a second card later without upgrading the motherboard or power supply. The 680i SLI boards we use also offer two additional SATA connectors, allowing us to offer up to four hard drives in addition to two SATA-based optical drives. (Avoiding IDE devices helps us keep the interior clean.) We have also built RAID-based solutions for some of our customers, which this board doesn't do.

    There are other advantages as well - 6 external USB ports instead of four, IEEE-1394, a POST code display (which helps us troubleshoot over the phone) an extra ethernet port (which I admit is frivolous, but nice) and a third PCIe slot running at x8, which is intended for a physics card. (And that might actually end up meaning something depending on what nVidia's going to do with the new toy it bought itself.) We use EVGA's 680i, which retails for $210.

    2G of RAM = $50
    RAM is quite affordable these days, but the price still varies according to brand, quality, speed, and timings. As with all our components, we aim for the point on the price-performance curve just before it turns sharply upwards, so our customers are getting high-quality parts but at a reasonable cost. We also tend to pass on technology which doesn't improve gaming performance, since that's the main point of what we build.

    Our testing has shown us that DDR2-800 with 4-4-4-12 timings is our best bet right now for the Ion. (Moving to DDR2-1066 adds a slight performance increase in some games at a bit of an added cost, so we use that for the Reactor model we sell.) We like Corsair's reputation and history of producing high quality memory, and the price for their 2GB kit of DDR2-800 with 4-4-4-12 timings is about $70. Corsair loves to offer rebates, so it's not unusual to be able to get them for a final price even lower than the $50 you mention, but as a system builder, we don't get to take advantage of rebate offers.

    8800GT = $240
    The cards we use usually retail for $20 more than that, but you're pretty close.

    320gig HDD = $70
    The 500GB drive we use now is Seagate's ST3500320AS - it retails for $120

    Case, power supply, dvd = $120
    You could use a cheap PSU, but you're asking for trouble. Investing in a high-quality PSU was one of the earliest lessons we learned. It keeps our PCs running smoothly and protects the components from damage. We also like to stick to nVidia's list of SLI certified PSUs for whatever card is in the PC. (Or Crossfire-certified, if we go back to ATI.) The Thermaltake Toughpower 650 is an excellent choice with room to grow, and retails for $170.

    The Antec 900 case is part of what allows us to overclock the memory, CPU, motherboard, and video cards on air cooling, so although it retails for $100 or so, it saves us from having to install a pricey liquid cooling solution. The DVD-R and DVD-ROM drives we offer are quite affordable ($34 for the DVD-R with LightScribe and dual-layer support, and $18 for the DVD-ROM.)

    The Tuniq Tower 120 CPU cooler, operating system, internal cables, keyboard, mouse, box, labels, binder, zip ties, and shipping costs add up to another $250 or so. We also include a media reader/floppy drive whiich sells for $25-$45 depending on availability.

    Finally, you might want to consider the additional expenses any business like ours incurs, such as rent, heat, electricity, salaries, insurance, accounting, ding-dongs, R&D, review units, PR, advertising, web design and hosting, market research, and mob hit contracts when FedEx shrugs its mighty shoulders at our damage claim forms. I very much doubt a business could survive selling PCs like the one you describe.

    - Thomas Glen
    Uberclok
    (877) 211-4235
    thomas.glen@uberclok.com
    Reply

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