POST A COMMENT

57 Comments

Back to Article

  • Marlin1975 - Tuesday, February 08, 2011 - link

    Well that took long enough. Gigabyte was ready to go almost right off the line.

    Just backs up that Asus has really dropped in term of customer service. never had much faith in MSI
    Reply
  • Marlin1975 - Tuesday, February 08, 2011 - link

    Oh and why exchange? Just order new board and send other back for refund. That way you are not down why they are cross shipping.

    Ot better yet get refund and either wait for Z68 or bulldozer
    Reply
  • iamezza - Tuesday, February 08, 2011 - link

    Simple.
    If you cross ship there is no down time for you, only the time it takes you to physically install the new board. Personally I would WAY prefer to do it this way then have to take my old board back the the store and wait however long it takes them to get a new one.
    Reply
  • vol7ron - Tuesday, February 08, 2011 - link

    ---- It's sad this is the only news being posted.

    This would be a good time for Intel (or another worthy manuf.) to release some good info on their SSDs.

    Come to think of it, I'm curious how Western Digital is going to respond to their last flop.
    Reply
  • cbass64 - Tuesday, February 08, 2011 - link

    What board would you suggest we buy that will support Sandy Bridge while we wait for the recalled board to be refunded? Reply
  • 7Enigma - Thursday, February 10, 2011 - link

    :) Reply
  • goinginstyle - Tuesday, February 08, 2011 - link

    It was easy for Gigabyte just to say return the board to your reseller and wipe their hands of this mess. At least ASUS and MSI thought it out and as for ASUS, they do have an advanced RMA procedure that is listed on the FAQ page. There is no downtime and no wondering if I take my GB board down to Microcenter if they will have a replacement or not. Reply
  • mpetzold - Tuesday, February 08, 2011 - link

    Agreed. I purchased my GA-P67A-UD4 over at Frys retail, and I stopped over there last night to discuss with a supervisor (since my receipt is 3 weeks old, and the standard Frys return policy is 15 days for motherboards).

    Frys informed me that because of the recall they could 'make an exception' to allow me to return the board now, but there was no way they will accept the board for an exchange in April once the replacements are available...

    I am a bit disappointed in Gigabytes handling, as it will undoubtably pass the hastle of these exchanges onto the consumer. Since I'm unwilling to return the board now and be without a home PC for that long, I'm going to wait it out and hope that Gigabyte allows for exchanges directly once the replacement parts are available.
    Reply
  • cbass64 - Tuesday, February 08, 2011 - link

    The guy at Fry's didn't know what he was talking about then. They have already been refunded for all the recalled boards they had in stock AND all the boards they sold. So Frys is obligated to extend their warranty as long as Intel extended theirs on those specific boards. Reply
  • lennylim - Wednesday, February 09, 2011 - link

    "The guy at Fry's didn't know what he was talking about then."

    Having been a customer of Fry's for more than 15 years now, that is the norm rather than the exception.
    Reply
  • taboc741 - Friday, February 11, 2011 - link

    As a microcenter employee I know that corporate has already issued a policy that return or exchange on the recalled boards (of any manufacture) will be taken up until the new boards are available and period of time past that. Though the document said they were still working with our suppliers to find out how long we can make that policy for. Please remember though, this only applies to boards/computers purchased from Microcenter. Reply
  • Impulses - Tuesday, February 08, 2011 - link

    FYI, neither company waited until today to announce their plans... Maybe the press release went out today or Anandtech just got around to reporting it, but representatives for both companies had announced these policies by last Friday (at least) on enthusiast message boards or if you called them directly... They're both doing more than GB's doing anyway, by providing replacements directly instead of whenever the seller gets stock, and providing expedited cross shipping options.

    I've no allegiance to either of them btw... My last mobo was an ASUS P5Q Pro for a C2Q and I was very happy with it. I just bought MSI's P67A-GD55 for a SB system I haven't even had the time to put together but I'm very happy with how MSI has handled the recall.
    Reply
  • davehcyj - Tuesday, February 08, 2011 - link

    Asus made an announcement the same day as Gigabyte, its just Anandtech didn't cover it until now. Also MSI followed right behind Asus, but apparently just recently changed their policy on cross shipping. Reply
  • cactusdog - Tuesday, February 08, 2011 - link

    Correct, I posted the link to the Asus recall statement in the story about Gigabyte but obviously he didnt read the comments. I saw recall statements from just about all the manufacturers when Gigabyte released theirs. Reply
  • Etern205 - Tuesday, February 08, 2011 - link

    Asus posted their statement on Feb 1st.
    And a member from VR-Zone posted a topic on Feb 4th
    regarding-the-sandy-bridge-chipset-design-error-0-a.html
    This site took 7 days to get this info up...
    Reply
  • dertechie - Tuesday, February 08, 2011 - link

    This was announced a few days ago, same day as the Gigabyte announcement. Anandtech was otherwise occupied with shiny smartphones, and it's not like any of the companies can actually do anything about exchanges until February.

    I got mine through Microcenter, I'll have to check their exact policies, I think I may be able to do the exchange there in person. Got an email from them about 2 days after the bug came to light about it.

    So long as it's on Intels dime, everyone is going to be as accommodating as they can.
    Reply
  • aaron88_7 - Wednesday, February 09, 2011 - link

    Took long enough? Asus found out about this recall no earlier than you or I, setting up the procedures for a massive recall is no easy feat and you're complaining about how long it took? You can't even get a new board until April so what difference does it matter how long they take to draw up the plans for their recall policy?

    I think it's pretty awesome they will let us cross ship the board so I can simply swap out the old with the new. My biggest worry was being without a computer for a week or more while waiting on the RMA process. You call that dropping the ball?

    I think some people just want something to complain about. This isn't Asus's fault, it is Intel's fault. If you are going to complain at least blame the right people!!
    Reply
  • StinkyPinky - Tuesday, February 08, 2011 - link

    What's the point of exchange? Sounds like the better option by far is to just get new board and then send in the old one for a refund. No downtime and you can pick which board you want. Reply
  • quiksilvr - Tuesday, February 08, 2011 - link

    That's what I was thinking as well, but I guess to save headaches on their end the exchange option works best. Reply
  • AnnihilatorX - Thursday, February 10, 2011 - link

    But the refund window depends on when you bought the board. I bought this in January, It would be great if the vendor offers refund in April but I doubt it. Reply
  • benchiu - Tuesday, February 08, 2011 - link

    There is an advanced RMA option for Asus (haven't looked at MSI).

    "ASUS will provide a cross-ship option that offers the customer the least amount of system downtime. Upon the receipt of a valid credit card number and approval, a temporary charge hold will be placed against the customer’s credit card for the MSRP value of the replacement product. The replacement product will be shipped to the customer and a prepaid label for return of the existing product will be provided. Upon return of the defective product and verification against the RMA, the temporary charge hold on the customer’s credit card will be lifted."

    Taken from here - http://service.asus.com/notice/FAQ.aspx
    Reply
  • Anand Lal Shimpi - Tuesday, February 08, 2011 - link

    Oooh thanks for that, I didn't know it was approved yet!

    Take care,
    Anand
    Reply
  • DanNeely - Tuesday, February 08, 2011 - link

    The Asus advanced RMA program has been around for a while. IIRC it being an option when I sent back an AMD 939 board several years ago. Reply
  • AnotherHariSeldon - Tuesday, February 08, 2011 - link

    Given the aggravation this is going to cause, I was expecting a minimum of being able to receive a replacement board BEFORE returning the faulty one.

    A free Z68 upgrade could then have been offered as a gesture to the early adopters of SB.

    It's going to take me considerable time to remove the mobo, and replace with the new one. Will Intel be reimbursing me for this time at my chargable hourly rate?

    I was planning on buying another SB but given this poor show of customer service by Intel I might just give some business to AMD, provided Bulldozer is competitive.

    A note to intel - consumers vote with their wallets.
    Reply
  • DanNeely - Tuesday, February 08, 2011 - link

    Cross shipping and advance RMA are in the control of the vendors/retailers; excepting Intel branded boards they have no control over it. I suspect that it being offered 1155 systems is going to come down to which companies already offered it in advance. You can't make that sort of change to your systems over the weekend Reply
  • gevorg - Tuesday, February 08, 2011 - link

    What about Intel(Foxconn) motherboards? Reply
  • jwmcpeak - Tuesday, February 08, 2011 - link

    "These are Intel’s most loyal customers, the ones willing to pay top dollar on day one to buy the latest and greatest."

    No, we're not. I'm loyal to whoever provides the best performance at the best price. That's Intel right now. The only reason I bought SB was because it offers considerable performance gains over my current setup, and I need my computer to earn money.

    I echo AnotherHariSeldon's question: Is Intel going to reimburse me the money I lose while my computer is down? At the very least, I should have a B3 board in my case and proved to be working before the B2 board is sent back.
    Reply
  • harbin - Tuesday, February 08, 2011 - link

    ASROCK, where are you? Reply
  • ggathagan - Tuesday, February 08, 2011 - link

    It's been on their website for the last week Reply
  • dennishodge - Wednesday, February 09, 2011 - link

    Thankfully, ASROCK has FOUR SATA-III ports on the Extreme4 MB (two on a Marvell controller, my DVD lives there along with the external SATA port), so I'm just gonna stick with the defective board I think. Thanks to Anandtech and the commenters here for helping me a fortunate decision! This doesn't really work for you crazy RAIDers (I only have an SSD + one HDD) Reply
  • harbin - Wednesday, February 09, 2011 - link

    Well I have 7 hard drives and 1 blu-ray. I have to use every sata ports. It's a little bit disappoting that asrock hasn't come up with anything except that they "will continue working with Intel for the permanent solution to this quality issue." it's been like that for a week now. Reply
  • DigitalFreak - Tuesday, February 08, 2011 - link

    Any news from Intel on how they will handle replacement of their own retail motherboards? Reply
  • ggathagan - Tuesday, February 08, 2011 - link

    From Intel's website:

    Q: Which specific Intel®-branded desktop motherboards are affected?

    A: Intel®-branded motherboards that are potentially affected include: DP67BG , DP67DE, DP67BA, DH67GD, DH67CL, DH67CF, DH67BL.

    Q: What is the process for returning opened or integrated Intel® 6 Series Chipset motherboards to distributors?

    A: Intel is requesting that distributors accept returns from their customers opened or unopened (even beyond 30 days) if affected by this issue.
    Reply
  • gevorg - Tuesday, February 08, 2011 - link

    Can I wait until April to return? Reply
  • RikkiTikkiTavi - Tuesday, February 08, 2011 - link

    I think it's almost a shame I haven't finished the deal with those two SB PCs I was going to build for customers.

    Sure, it would have been a pain taking them appart again to replace the mainboard, but at least I could have charged Intel for my time then. At 20€/hour with travel expenses I could have made a cool 200€.

    Sure they wouldn't have payed right away, but thankfully I know very good lawyers.
    Reply
  • xeopherith - Tuesday, February 08, 2011 - link

    Where do you register your MSI motherboard? Reply
  • rkoth814 - Tuesday, February 08, 2011 - link

    http://service.msicomputer.com/msi_user/snb_suppor... Reply
  • Shadowmaster625 - Tuesday, February 08, 2011 - link

    How much would it have costed Intel to simply make all SATA ports SATA-6gbps, instead of mix-mashing them? I bet not more than $100 million. Ha ha HA!! Netburst days are here again. Reply
  • ggathagan - Wednesday, February 09, 2011 - link

    SB doesn't have enough PCIe lanes to support that kind of bandwidth. Reply
  • davehcyj - Tuesday, February 08, 2011 - link

    Is there any update on when Z67 will be available?

    I would love to get a refund on my P67 board and just grab Z67 even if its a few dollars more. In early January it wasn't worth the wait, but if we have to wait till April anyway...

    I'd love to see another article or even hopefully some (pre/re)views once more is known about Z67!
    Reply
  • alin05 - Tuesday, February 08, 2011 - link

    Some Lga1155 motherboards have 4 sata III ports,like the Asus p67 motherboard in the picture above.I really don't see any reason why this motherboards should be recall. Reply
  • sweetspot - Friday, February 11, 2011 - link

    Well the part is defective, doesn't matter if other pieces work or not, that would be like saying hey my power windows on my new car work great but engine wont start due to recall, guess ill wait for a trade in.

    They are aware of a defect and issued a proper recall, selling known defective items intentionally to consumer is called consumer fraud and illegal, hence the recall ??
    Reply
  • BlueLikeYou - Tuesday, February 08, 2011 - link

    Replacing the MB will be a pain even if I don't have any downtime. Right now I'm just using the four 6Gb SATA ports on my P8P67. I wonder if it would just be easier to keep doing that, and just get a PCI card if/when I want to add additional drives. Reply
  • grumpysonne - Tuesday, February 08, 2011 - link

    I finally got my rig together and was thankful for having the 2 'extra' Sata rev3 ports to use. I was planning on getting a swap when the new mobos were out.

    I had my ssd and main hd on the marvell ports and my rig was horribly unstable...bsods every 20 min and the error was an irq timeout with the marvell driver.

    I had to move my ssd and main hd to the intel ports move my backup hd and DVD to the marvell ports.

    I'm pretty unhappy with the whole thing...and now I get to undo everything and rebuild in April...oh joys. I'm pretty sure that I won't be going with a new asus board...

    I'll be seriously looking for AMD replacement.
    Reply
  • fc1204 - Tuesday, February 08, 2011 - link

    hmmm... comparing the intel chipset issue with the apple iphone 4 antenna issue the early adopters seem to share the role as the suckers.
    and i wonder who at intel will be offered up to the chopping block for this snafu. though that person would be quickly hired by the postal service or ups/fedex that does the rma shipping for helping create new business.
    and the silver lining? job creation to be claimed by both obama and the new republican house.
    Reply
  • philosofa - Tuesday, February 08, 2011 - link

    When it comes to the crunch Gigabyte have really pulled through for their customers. Thankfully I'm still on 1156, as otherwise I'd be rather disheartenedat either MSI or ASUS for making me pay to exchange a faulty product that at the end of the day I bought with them. Kudos to big G and its distributors., my next board will be a Gigabyte. Reply
  • darklight0tr - Thursday, February 10, 2011 - link

    The article has been updated - shipping will be paid both ways by both ASUS and MSI and both are offering Advanced Exchange. What else do you want them to do? I think that is very fair. Reply
  • pcfxer - Tuesday, February 08, 2011 - link

    Boy am I glad that I went with AMD for my build. Not to knock intel but my point is that I've been a long time amd guy and this one time that I choose intel I would've been put off in a big way. Reply
  • probedb - Wednesday, February 09, 2011 - link

    Not a jot of info on the UK Asus site, any ideas what they're doing? Reply
  • bckai - Wednesday, February 09, 2011 - link

    Cross-shipping, and not having to deal with middlemen, is my idea of a good response to this whole fiasco. Although, I had a Gigabyte 775 board prior to upgrading, I'm glad I went with ASUS this go around. Reply
  • trogthefirst - Thursday, February 10, 2011 - link

    I was silently following developments these few years as my E2140 is starting to choke!

    LGA 1156 mobos - no PLX chip/controller = bottleneck USB/SATA 3.0

    so i was hoping Intel would improve but apparently they have not!

    LGA 1155 - locked/limited OC and chipset flaw! Wow man

    Picked up a 965BE + MSI 870A $190 from Microcenter in the end
    http://www.microcenter.com/specials/promotions/AMD...

    Yep $190 with nice chip and ATX +native SATA 6GB/s and USB 3.0
    Thanks but i am sick of being milked/screwed over zzzz
    Reply
  • HaryHr - Thursday, February 10, 2011 - link

    I see on Asus and MSI site instructions form RMA but only for America and Canada, what about rest of the world, how are they gonna handle that? Any info? Reply
  • danw25 - Sunday, February 13, 2011 - link

    got it via EPP and still no word on a return policy Reply
  • horemans - Monday, February 14, 2011 - link

    Returned my Asus board to Tiger today. Lad at "tech desk" looked it over for a long time... thought he would get out a magnifying glass. OK'd it though. As this board is going back to Asus, why all the fuss? ( made sure the cover was back on the CPU socket etc).
    Wonder if Asus will scrap or refurb??
    Reply
  • rustycurse - Thursday, February 17, 2011 - link

    to anandtech team:
    Can you tell us (buyers) how can we'll be sure if we buy not a same garbage in new box?
    How new (corrected!) MBs with 'B3 stepping' will be differ from 'B2" MBs? A different revisions of the MBs? ASUS, MSI & others are STILL! selling their 'B2' MBs and NO sign on the web-sites that these MBs have the defect!
    Can you ask them (manufactures) about it?
    Reply
  • itserix - Thursday, February 17, 2011 - link

    I've tried to submit the form on ASUS's website, but it's giving errors. It's showing me something about server error and runtime error. Reply
  • sor - Wednesday, March 02, 2011 - link

    B3 stepping motherboards are starting to hit retail now, it's surprising that nobody is covering it. You can purchase B3 1155 boards from newegg now. Reply

Log in

Don't have an account? Sign up now