User Experience & Usability

Similar to our performance analysis in the Surface review, there are really two sides to the performance of a Chromebook. There's the user experience as well as what the underlying hardware is capable of. I'll start with the user experience.

Chromebooks have never been all that robust when it comes to user experience. When Google first announced them they didn't even support mounting USB storage, although that has since been rectified. Although Google may have grand visions for where Chrome OS could go, today it serves one real purpose: to provide an affordable platform for a good web experience free of viruses and malware. To that end, the new Chromebook accomplishes its goal fairly well - as did the devices that came before it.

Chrome tends to be my favorite browser, and the experience maps fairly well the Chromebook platform. Web pages render properly and quickly (given the hardware that is). Compatibility isn't an issue. Everything just seems to work.

Obviously a major selling point of Chrome OS is that the web now allows for many content rich applications to be delivered directly in the browser rather than through a standalone executable. Google helps give access to these applications through the Chrome Web Store, although it's important to note that not all of them will run on the ARM based Chromebook (nor is there a good listing of those that will/won't run). The apps themselves vary in type from simple games to productivity tools. Many are quite functional, but the performance just isn't very good compared to a $500 tablet or even a $500 PC.

Technically the Chromebook can do a lot, but for anything other than browsing, YouTube and Google docs use I wouldn't get my hopes up. The heavier apps just don't run smoothly on the platform. Even web browsing isn't what I'd consider fast, but it's still acceptable. To put things in perspective, I got a performance warning trying to play Cut the Rope on the new Chromebook. Stability can also be a problem. Try to deviate too much from normal web browsing and you'll be greeted with long pauses and even system locks. For example, while testing WebGL performance on the new Chromebook I had to power cycle the machine after the browser became unresponsive. Normal web browsing is fine though.

There are other annoyances that aren't strictly performance related. For example, Netflix streaming won't work on the new Chromebook. Although image browsing support is native to the OS, there's no support for RAW camera files from a DSLR.

For the basic necessities however, the Chromebook does embody the fast enough computing concept. I researched, wrote and did almost all of my work while preparing this review on the Chromebook and generally found the experience acceptable. Other features like Pandora worked just fine (although I'd occasionally get hiccups in music playback if I loaded a particularly complex page). Whenever I'd switch back to my Ivy Bridge notebook I'd really appreciate the extra speed, but for writing and web browsing duties the Chromebook got the job done. Had Chrome OS been built around a lesser browser I don't think I would be as positive about the experience.

Display Quality, Keyboard & Trackpad Performance: Atom vs. ARM's Cortex A15
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  • MadMan007 - Wednesday, October 31, 2012 - link

    It is a valid comparison, however there is an unanswered question: What do I get for stepping up to the Celeron Chromebook? And that is a valid question, even though at that price point there are more options.
  • Selden - Wednesday, October 31, 2012 - link

    By stepping up to the Samsung 550, you get a larger and brighter (300 nits vs 200 nits) screen (but lower resolution, 1280x800), 4 GB of RAM, slightly better faster CPU performance, longer battery life (much bigger battery), and a card reader slot that doesn't let the card stick out (approx. 1 cm) from the case. For performance, the 4 GB of RAM is probably the most significant factor, as it lets you open many more tabs.
  • jeffkro - Wednesday, October 31, 2012 - link

    You also get the ability to play netflix content.
  • LogOver - Thursday, November 1, 2012 - link

    Some benchmarks shows 50-80% better performance for 1.3Ghz Celeron-based chromebook.
    http://gigaom.com/mobile/intel-v-arm-the-chromeboo...
    I would like to see confirmation from Anand. Also some GPU benchmarks (Celeron vs. Exynos) would be welcomed.
  • krumme - Friday, November 2, 2012 - link

    And that just proves celeron is no competitor for A15 as the performance difference means nothing compared to the total cost differences for the intended segment.

    An more interesting comparison would even be to the old AMD APU bobcat, in some low voltage variants.

    But ofcourse its the new lowcost AMD/Intel variants that is going to be the main competitors.
  • LogOver - Friday, November 2, 2012 - link

    Samsung asks ~$450 for Celeron Chromebook, but this doesn't mean that Celeron-based netbooks have to be expensive. You can buy Acer AO756 for just $265 from bestbuy (and it inclides$100 Win Home Premium and 320Gb HDD which chromebook lacks)
    http://www.bestbuy.com/site/searchpage.jsp?_dyncha...
    And if you wish, you can install Chrome OS on it by yourself.
  • AgeOfPanic - Wednesday, October 31, 2012 - link

    Anand, could you tell us how it compares to the Atom in day to day use? I currently own a Samsung Series 5 chromebook and I would like to know if it makes any sense to upgrade to this model. Seems I would have to take a hit in battery life, but I heard you can at least watch 720p Youtube videos on it.
  • Krysto - Thursday, November 1, 2012 - link

    You can watch 1080p videos on it if you want. It has a vastly better GPU. Maybe you can sell yours, and pay little to no difference to get this new one. The performance improvement overall should be noticeable.
  • AgeOfPanic - Thursday, November 1, 2012 - link

    Anand doesn't seem to be too convinced. Performance in normal browsing seems acceptable. Don't really understand, because Chrome on a tablet is plenty fast.
  • krumme - Wednesday, October 31, 2012 - link

    It looks like ARM 15 is making it very difficult for Intel and AMD for this low cost market. Especially with win8 machines comming.

    I dont know how Intel can catch up to this competition with the new Atom. When 22nm Atom hits market, TSMC is printing dirt cheap A15 on 28nm for everyone and his brother; tablets, phones, notebooks. Heck even some server segments is going Arm. And the performance looks like its sufficient for grandma.

    The new Atom and new bobcat better have some tangible performance benefits both on cpu and gpu side - they simply need to drive most if not all, pc games well on a notebook.

    I am impressed by the performance of ARM here.

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