Conclusion: Time for a Change

When Toshiba released the Portege R700 in 2010, it came out of nowhere. We didn't have ultrabooks on the market, and nobody was expecting a design like that from Toshiba of all companies. The design served them well, and they extended that design language to respectable notebooks like their Tecra R840 and R850 lines.

The problem is that while the R700 was a fine effort, it wasn't perfect out of the gate, and it seems like Toshiba's designers may have gotten nervous about messing with success. The result is an R835 with hardware updates under the hood but none of its predecessor's issues resolved. On the contrary, the R835 seems to have suffered in the interim.

Fundamentally we have a sound design, but things fall apart in key areas of the experience. The display is the same problem we've belabored time and time again; that's easy enough to fix provided economies of scale pick up and better quality displays become more readily available, and judging from the explosion of the tablet market this is entirely possible. The keyboard is simple enough to revise, too; lose the glossy keycaps, increase the y-height of the keys, and somehow fix the mushy tactile response. These two items are things that most users can adjust to on a regular notebook, but they're fixable at the design phase as well.

Unfortunately, the last major issue with the R835 is the cooling design. I'm not convinced this is unsolvable, but Toshiba may have to make serious revisions under the hood to get thermals in check—or they have to look at sacrificing quiet running for lower temperatures. My other problems with the R835 were things I could see someone adjusting to, but I can't recommend a system with a CPU that's hitting the high 90s under full load, let alone Intel's spec 100C.

What's disappointing is that if it wasn't for those thermals, I could probably give the Portege R835 a tentative recommendation. Battery life is fantastic, performance is solid enough, and the features are there. I can see the R835 theoretically being a fine solution for certain users. As it stands, though, I couldn't in good conscience recommend a notebook that's pretty much banking on its warranty the moment it ships.

Another Low Quality TN Panel
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  • rudolphna - Friday, March 30, 2012 - link

    You guys are really down on laptops with HDDs. Yes, you are enthusiasts, but apparently you are forgetting that 99% of laptops sold come with a 5,400RPM HDD. I personally have a $380 Lenovo Z565 (Upgraded slightly) with a WD Scorpio 320GB that is perfectly sufficient for my needs (I have a Crucial m4 in my desktop). No, it isn't as fast booting up or starting programs as an SSD would be, but it's not horrible either, and it's perfectly usable.

    I think you guys pay too much attention to the high end. Maybe you should start doing reviews on more mainstream models that people actually BUY. Go into your local Best Buy, and take your pick of laptop hardware from $400-$700. There are plenty of them, and those are the volume sellers, that most consumer actually BUY. They don't come with SSDs, or lots of bells and whistles. But anandtech reviews $1000+ unit after $1000+ unit. I don't NEED a laptop that price, that's what I have my 2500k based desktop for.
  • cknobman - Friday, March 30, 2012 - link

    Sorry but I am with AnandTech on this one.

    I loath any laptop (or desktop) with a HDD boot drive now and would never consider buying a new computer that did not have an SSD.

    In fact with todays HDD and SSD price I really see no reason (especially in a laptop) to use and HDD as a primary boot drive. You can buy a fantastic 120GB SSD for <=$120.

    For me I dont need 300+ GB of storage in my laptop, that is what I have desktops and servers for at home. All I need on a laptop is enough storage to install my OS, important programs, a few games, and then as needed transfer over any large data files from my server/desktop.

    The user experience from and HDD to SSD really is a big leap and it does in fact change the perception of a laptop and its usability. I went from never using my laptop, due to loathing 5+ minute startup times, to it being my "go to" machine as I can have it up and running in seconds(literally).
  • rudolphna - Friday, March 30, 2012 - link

    Then you are doing it wrong. My $380 laptop with HDD starts up in a minute to a fully usable desktop. While I'm not disagreeing with anand on the benefits of SSD (Remember, I have one in my desktop), what most people fail to remember ist hat the laptops MOST consumers buy are in the $350-$700 price range. Firstly, people aren't going to understand the benefits of SSD, they are going to see "Oh it only has a 64GB Harddrive? Pass" Secondly, they aren't going to want to pay more for it. I spent 18 months selling computers to people, and on both of these points I can garuntee.
  • lewisl9029 - Friday, March 30, 2012 - link

    Personally I would much rather buy a laptop that comes with an HDD and decide which SSD to upgrade to on my own rather than to pay premium for one with an unknown brand/controller that the manufacturer decides to shove in there for the sake of having an SSD.
  • Loberts91 - Monday, April 2, 2012 - link

    I agree with this. I wouldn't buy a laptop that has an SSD simply because it could be bundled with CRAP. I have an Agility 3 and know what a crap SSD is really like. I plan on buying a laptop with a HDD and buying a Samsung 830 60GB for it, least that way I know that it has a quality SSD.

    Besides, the HDDs are selling second hand like hot cakes on ebay, allowing you to make some money back on the ordeal.
  • cknobman - Friday, March 30, 2012 - link

    Oh so you have a laptop with a factory image (not a hdd that you wiped and performed your own custom install and disabled everything) that starts in 1 minute? I call bs.

    Not only have I sold laptops/desktops (at BestBuy) before but I have also been building my own systems (and for family) for over a decade.

    Customers will buy from the options they are given, take a look at ultrabooks as plenty of them come with smaller SSDs.

    I dont know a single person who does not despise their slow performing laptop when it comes to system startup/shutdown/app startup. All of this would be remedied with an SSD.

    I have a pretty good grasp of different user bases as I am a applications developer in a corporate environment so not only do I (and fellow developers) deal with slow hard drives in our laptops but I am also interfacing (on a regular basis) with business users in who feel the same.
  • Chubblez - Friday, March 30, 2012 - link

    Not really.

    Lenovo X120e
    AMD E350
    4GB DDR3 (1 DIMM)
    Stock 320GB 7MM Hitachi (5400RPM)

    Cold to desktop in 51sec.

    Lenovo W520
    Intel i7 2760QM
    16GB DDR3
    Seagate 500GB 7200RPM

    Cold to desktop in 45 sec.

    Desktop:
    AMD FX4 3150 (I think. The cheap quad-core)
    16GB DDR3
    2x Seagate 1TB SATA 6 in RAID 0

    Cold to desktop in 48 sec.
  • MrSpadge - Saturday, March 31, 2012 - link

    Lenovo X121e
    AMD E350
    4GB DDR3 (1 DIMM)
    Stock 320GB 7MM Hitachi (5400RPM)

    A very nice machine.. unless you want it to do anything HDD-related. That's so dog-slow, even my GF notices! (having seen alternatives around the house..)
  • ExarKun333 - Saturday, March 31, 2012 - link

    You sound clueless. Just click 'no' on those banner adds from now on...;)
  • cknobman - Monday, April 2, 2012 - link

    Snide remark with no relevant input on the subject at hand and your calling me clueless???? LOL.

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