Let’s recap. Intel launched Sandy Bridge. Intel found a bug in the 6-series chipset, necessary for all Sandy Bridge systems. Intel issued a stop shipment on all 6-series parts. Due to some financial regulations, Intel had to make the stop shipment known publicly before it could inform its partners. As a result, companies like Apple, ASUS, Dell, Gigabyte and MSI found out when you and I did. They were not happy.

The bug, which we’ve documented here and further explained here, impacts the reliability of the four 3Gbps SATA ports on 6-series motherboards. It does not impact the two 6Gbps SATA ports on those boards. If a notebook uses the faulty chipset (B2 stepping) and only uses the two 6Gbps SATA ports, it is not affected. 

Intel has since announced that it has resumed shipment of chipsets for use in systems that fall into the aforementioned category (only using the two 6Gbps ports). Everything else remains stopped until the fixed version of the chipset (B3 stepping) is available.

Gigabyte was first out with a replacement strategy for existing 6-series motherboard owners. You can exchange your board at the place of purchase, or return it for a full refund. Pretty simple.

ASUS and MSI quickly followed suit, however their policies were a bit different to what Gigabyte proposed early on.

If you want a full refund, that will be handled by your original place of purchase. Vendors are currently in the process of figuring out how long they need to extend their return policies in order to cover all customers.

If you are happy with your board and just want an exchange, both ASUS and MSI will be handling the exchange directly. ASUS’ page on the exchange is here, and MSI’s is here.

The terms are pretty similar between both companies. Fixed motherboards are expected to be available in April. You’ll ship your B2 stepping board in and you’ll receive a similar B3 stepping board in exchange. 

ASUS will provide free 2-way “standard shipping” for both your B2 board and the B3 board. Your new board will have a warranty that starts from the time it is shipped. ASUS offers two options to expedite shipping. If you provide your credit card number ASUS will temporarily put a charge on your account for the MSRP of a replacement board and ship it to you in advance. Once ASUS receives your B2 board it will remove the charge from your account. The other option also involves you providing ASUS with your credit card number, however ASUS will not charge your card right away. As soon as you have shipped your motherboard (and the carrier lists the package as In Transit), ASUS will ship out a replacement board. As long as there are no issues with the board you send in (e.g. serial numbers match and it's eligible for RMA) then your credit card won't be charged. ASUS mentions that the scope for exchanges is limited but it doesn’t mention a specific date. 

MSI also provides free shipping and has committed to 3-day shipping both ways. You’ll get a pre-paid UPS label, send your board off, and get your new board via UPS 3-day as well. Update: MSI says it has added an advance RMA option as well. MSI places a time limit on the exchange program: you must register your motherboard or MSI system by April 30, 2011. 

Unfortunately none of the motherboard makers have been able to convince Intel to pay for a Z68 upgrade program. Intel’s Z68 chipset is due out sometime in Q2 (likely April/May) and adds the ability to overclock your CPU while using Intel’s processor graphics as well as support for SSD Caching. 

Intel has done a good job in being proactive in addressing the problem early on, however I don’t see any favors being done for the end users. These are Intel’s most loyal customers, the ones willing to pay top dollar on day one to buy the latest and greatest. Free two-way shipping is an expectation, not a show of appreciation. Free upgrades to Z68 or maybe even work with vendors like Newegg to provide gift cards as a sign of appreciation would’ve been nice.

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  • harbin - Wednesday, February 09, 2011 - link

    Well I have 7 hard drives and 1 blu-ray. I have to use every sata ports. It's a little bit disappoting that asrock hasn't come up with anything except that they "will continue working with Intel for the permanent solution to this quality issue." it's been like that for a week now. Reply
  • DigitalFreak - Tuesday, February 08, 2011 - link

    Any news from Intel on how they will handle replacement of their own retail motherboards? Reply
  • ggathagan - Tuesday, February 08, 2011 - link

    From Intel's website:

    Q: Which specific Intel®-branded desktop motherboards are affected?

    A: Intel®-branded motherboards that are potentially affected include: DP67BG , DP67DE, DP67BA, DH67GD, DH67CL, DH67CF, DH67BL.

    Q: What is the process for returning opened or integrated Intel® 6 Series Chipset motherboards to distributors?

    A: Intel is requesting that distributors accept returns from their customers opened or unopened (even beyond 30 days) if affected by this issue.
    Reply
  • gevorg - Tuesday, February 08, 2011 - link

    Can I wait until April to return? Reply
  • RikkiTikkiTavi - Tuesday, February 08, 2011 - link

    I think it's almost a shame I haven't finished the deal with those two SB PCs I was going to build for customers.

    Sure, it would have been a pain taking them appart again to replace the mainboard, but at least I could have charged Intel for my time then. At 20€/hour with travel expenses I could have made a cool 200€.

    Sure they wouldn't have payed right away, but thankfully I know very good lawyers.
    Reply
  • xeopherith - Tuesday, February 08, 2011 - link

    Where do you register your MSI motherboard? Reply
  • rkoth814 - Tuesday, February 08, 2011 - link

    http://service.msicomputer.com/msi_user/snb_suppor... Reply
  • Shadowmaster625 - Tuesday, February 08, 2011 - link

    How much would it have costed Intel to simply make all SATA ports SATA-6gbps, instead of mix-mashing them? I bet not more than $100 million. Ha ha HA!! Netburst days are here again. Reply
  • ggathagan - Wednesday, February 09, 2011 - link

    SB doesn't have enough PCIe lanes to support that kind of bandwidth. Reply
  • davehcyj - Tuesday, February 08, 2011 - link

    Is there any update on when Z67 will be available?

    I would love to get a refund on my P67 board and just grab Z67 even if its a few dollars more. In early January it wasn't worth the wait, but if we have to wait till April anyway...

    I'd love to see another article or even hopefully some (pre/re)views once more is known about Z67!
    Reply

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